Out of hours contact centre supervisor Work, Jobs in Biddulph, Sts (with Salaries)

OOH Night Service Co-Ordinator
ISS Facility Services —Stoke-on-Trent
- Night shift
- Microsoft Excel
- Organisational skills
- Communication skills
Quick apply
Out of hours Contact Centre Supervisor
MetroRod Ltd —Macclesfield
- £29,187 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
11d
Registered Veterinary Nurse
IVC —Biddulph
- Up to £28,000 a year
- Part-time
- Patient care
- Organisational skills
- Communication skills
- Annual leave
Janitor Cleaning Supervisor
ISS Facility Services —Knutsford
- £15.51 - £15.52 an hour
- Monday to Friday
- Customer service
- Supervising experience
- Computer skills
Senior Clinical Support Worker
University Hospitals of North Midlands NHS Trust —Stoke-on-Trent
- £25,760 - £27,476 a year
- Weekend availability
- Vital signs
- Patient care
- Mentoring
6h
Cleaning Supervisor
ISS Facility Services —Knutsford
- £15.52 an hour
- Monday to Friday
- Supervising experience
- Organisational skills
- Leadership
- Free parking
- Annual leave
Warehouse/ Logistics/ Manufacturing Tutor
Serco Plc —Uttoxeter
- £33,738 - £37,652 a year
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
Crop Technician
Reaseheath College —Nantwich
- £26,804 - £27,876 a year
- Weekend availability
- Organisational skills
- Communication skills
- School
- Annual leave
- Employee assistance programme
13h

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OOH Night Service Co-Ordinator
ISS Facility Services —Stoke-on-Trent
Act as the first point of contact for client calls and emails, logging and processing requests accurately and promptly.
Quick apply
Out of hours Contact Centre Supervisor
MetroRod Ltd —Macclesfield
You’ll already have supervisory or team leadership experience within a contact centre or similarly fast-paced operational environment.
£29,187 a year
Quick apply
11d

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out of hours contact centre supervisor jobs near biddulph, sts

OOH Night Service Co-Ordinator

ISS Facility Services -
Stoke-on-Trent

Quick apply

Job details

Permanent

Qualifications

Customer service call handling
Microsoft Excel
Inbound customer enquiry call handling
Maximo
CAFM software
Client engagement
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Organisational skills
Customer support
Customer interaction
Communication skills

Full job description

OOH Night Service Co-Ordinator

Contract: Key Account Network

Location: Stoke, ST1 5PZ

Hours of work: 38.6 - 4 on / 4 off (nights)

Contract Type: Permanent

We are seeking an Out of Hours Service Co-ordinator to join the Operational Service Centre (OSC), playing an integral role within the night team to support the delivery of exceptional service to meet customer needs and expectations.

You will act as a key link between operational field teams, account teams, and internal departments to ensure smooth and efficient service delivery.

Job Description

In this role, you will coordinate activities, manage documentation, and facilitate clear communication across teams.

By applying strong organisational skills and attention to detail, you will contribute to maintaining high service standards and ensuring the effectiveness of the OSC’s out-of-hours operations.

Key Responsibilities

Act as the first point of contact for client calls and emails, logging and processing requests accurately and promptly
Identify appropriate solutions to client queries or escalate issues when required
Maintain and update facilities management systems (e.g. Maximo) and associated records
Deliver professional, customer-focused helpdesk support and administrative services
Assist the account delivery team with general administrative tasks
Coordinate communication between field teams, account teams, and internal departments
Build and maintain strong working relationships with clients and internal stakeholders
Ensure compliance with company processes, procedures, and contractual obligations

Professional and Personal Competencies/Qualifications

Experience working to customer and business KPIs and SLAs
Intermediate proficiency in Microsoft Excel and other Microsoft Office applications
Ability to monitor and respond to short-term changes in workload and ensure coverage
Capability to work independently while liaising with a line manager or supervisor
Strong communication skills with effective call handling ability

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace

To find out more about what we do - https://www.uk.issworld.com/

Work Location: In person

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out of hours contact centre supervisor jobs in biddulph, sts

OOH Night Service Co-Ordinator