Customer support & client services managers Work, Jobs in Biggleswade, Bdf (with Salaries)

Sales Support Manager - Earthmoving
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
- CRM software
- Customer service
- Microsoft Office
Customer Success People Lead
Xero —Milton Keynes
- Full-time
- Hybrid work
- Google Suite
- Data analysis skills
- Team management
Service Manager, UK, IE
Kempower —Bedford
- Hybrid work
- English
- Team management
- Communication skills
Quick apply
1d
Head of Customer Success
Cambrionix —Cambridge
- £85,000 - £90,000 a year
- Full-time
- Hybrid work
- Team management
- Free parking
- Life insurance
Quick apply
1d
Senior Customer Complaints & resolution
HWC Logistics —Cambridge
- £27,500 - £30,000 a year
- Full-time
- CRM software
- Management
- Communication skills
- Free parking
- Employee discount
Quick apply
3d
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Member Experience Manager
Fitness First —Bedford
- £28,685 a year
- Planograms
- Team management
- Training & development
- Employee discount
- Gym membership
Quick apply
1d
Customer Service Team Leader
Morgan Sindall Property Services Limited —Welwyn Garden City
- £35,000 a year
- Full-time
- Presentation skills
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
23h
National Sales Order Processing Manager
Altro/Autoglym —Letchworth
- Full-time
- CRM software
- Customer service
- Analysis skills
- Free parking
- Sick pay
Quick apply
Senior Client Coordinator – UK & Partnerships
Worknest Secure —Stevenage
- Hybrid work
- Team management
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
2d
Customer Care Manager
Croudace Homes —Letchworth
- Full-time
- Free parking
- Employee assistance programme
Quick apply
13d
Contact Team Delivery Manager
Kier Group —Huntingdon
- Analysis skills
- No degree
- Communication skills
7d
Service Delivery Manager
Cox Automotive —Huntingdon District
- Full-time
- Customer service
- Continuous improvement
- Leadership
- Employee discount
Inside Sales Team Leader
Computacenter —Hatfield
- Leadership
- Communication skills
Customer Service Section Head
Normec UK —Hemel Hempstead
- Monday to Friday
- Continuous improvement
- Training & development
- Leadership
- Free parking
1d

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customer support & client services managers jobs near biggleswade, bdf

Sales Support Manager - Earthmoving

Liebherr-Great Britain Ltd. -
Biggleswade

Apply Now

Job details

Full-time

Qualifications

CRM software
Cost management
Sales support
Operations management
Report generation
Customer service
Spreadsheets
Stakeholder liaison
Logistics
Internal department liaison
Cost control
Microsoft Office
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Purchasing
Management reporting
Demand planning integration
Communication skills
Analytics

Full job description

The role contributes to the success of Liebherr – Great Britain Ltd by working closely with the Divisional Manager for Earth Moving on all aspects of the sales operation, ensuring outstanding customer service at all times and working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

Your Responsibilities

Overseeing the day-to-day management of the Sales Support functions and staff ensuring all team members understand and deliver on targets.
Supporting with the management of logistics providers to ensure safe and efficient movement of goods from factories / customers / depots as required.
Monitoring performance targets, improving systems and response times and effective budget and cost management for the department.
Liaising with the After Sales Departments and Workshops to ensure customer satisfaction levels are maintained.
Facilitating the purchase of non-Liebherr third party items to fit machines.
Being responsible for new machine invoice and delivery targets on a monthly basis.
Ensuring annual stock forecasts and planning are in line with business objectives to meet stock volume.
Liaising with finance department to ensure payments are received and processed accurately and in a timely manner.
Working with Regional Sales Managers to understand forecasted orders and estimated delivery of machines to ensure a smooth process.
Ensuring all spreadsheets and databases are maintained by the team to ensure accuracy for management reports.
Maintaining workflow, SLAs, tracking of metrics and departmental reporting.
Ensuring the team are maintaining and creating machine files.
Contributing to the commercial strategy for the overall sales department.
Ensuring compliance with the Company and operation policies and procedures is adhered to.
Providing reports and updates to the Divisional Manager as requested.
Supporting and attends trade shows as required including assisting in the setup of company presence at such events.
Evaluating operational procedures to ensure continuous development and efficient operations within the department.
Formulating, developing, and monitoring customer service KPIs.
Keeping up to date with machine developments and industry trends.
Communicating and act in a manner that promotes a positive image of the company.
Taking responsibility for self-development and continually identifies ways of improving management and leadership style.
Participating in training courses as requested.

Your Profile

The successful candidate will require the following:

Is able demonstrate competencies and skills for the role through experience in a similar role or industry
Data analysis and report creation
Outstanding communication skills and can demonstrate how this has been used effectively in a team environment
Excellent organisational skills and being able to prioritise through effective time management
Proficient in use of MS Office and CRMs

What we are offering

The opportunity to work with the industry-leading manufacturer
Secure and progressive work environment
Competitive salary and benefits
Training and personal development

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.

One Passion. Many Opportunities.

The company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.

Location

Liebherr-Great Britain Ltd.

Normandy Lane

SG18 8QB Biggleswade

United Kingdom (GB)

Contact

Aleksandra Szczepanska

[email protected]

Apply Now

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customer support & client services managers jobs in biggleswade, bdf

Sales Support Manager - Earthmoving

Customer Success People Lead

Service Manager, UK, IE

Head of Customer Success

Senior Customer Complaints & resolution

Contact Centre Operations Manager

Member Experience Manager

Customer Service Team Leader

National Sales Order Processing Manager

Senior Client Coordinator – UK & Partnerships

Customer Care Manager

Contact Team Delivery Manager

Service Delivery Manager

Inside Sales Team Leader

Customer Service Section Head

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