It service desk lead Work, Jobs in Billericay, Ess (with Salaries)

IT Service Desk Delivery Manager
Ground Control —Billericay
- Full-time
- Hybrid work
- Azure
- Management
- IT
- Annual leave
- Life insurance
Quick apply
3d
IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
IT Service Desk Lead
Samiro Search —London
- From £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Mentoring
Quick apply
11d
Service Desk Support Analyst
FRP Advisory Group —Brentwood
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
12d
IT Service Delivery Lead
Redmayne Bentley —London
- £50,000 - £60,000 a year
- Full-time
- IT
- Communication skills
Programme Lead – IT Service Improvement
Chartered Insurance Institute —London
- £72,000 - £100,000 a year
- Full-time
- Azure
- PMP
- SharePoint
Global IT Senior Director - Platform Team Lead, Developer Experience
Boston Consulting Group —London
- Full-time
- IT
- AI
- Leadership
IT Support Specialist — EMEA
Duetto Research —London
- Remote
- Azure
- Customer service
- Windows
Quick apply
Director, End User Services
Compass Pathways —London
- £210,000 - £260,000 a year
- Remote
- Sales
- Bachelor's degree
- Continuous improvement
Quick apply
Workplace IT Support Engineer
CUBE —London
- Full-time
- Hybrid work
- Salesforce
- Windows
- SharePoint
Salesforce Administrator & Service Desk Lead
Triple Point —London
- Sales
- Salesforce
2nd Line IT Engineer
Solus Accident Repair Centres —Stansted
- £29,000 - £39,000 a year
- Full-time
- Azure
- IT
- Employee discount
11d
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Azure
- Customer service
- Windows
5d
Workshop Manager - Basildon
Arc —Basildon
- £30,000 - £40,000 a year
- Management
- Customer service
- Supervising experience
Head of Corporate IT & Technology Solutions
Dotdigital —London
- Full-time
- Hybrid work
- Azure
- Customer service
- IT
- Sick pay
IT Operations Manager
SAMBA TV —London
- Full-time
- Azure
- Computer Science
- AWS
Head of IT
Metropolitan Gaming —London
- Full-time
- Management
- Computer Science
- Bachelor's degree
- Employee discount
- Life insurance
Quick apply
IT Operations Manager
The Fidelis Partnership —London
- Azure
- English
- Windows
1d
AI Business Partner - Builders
Janus Henderson —London
- Hybrid work
- Azure
- Master's degree
- Financial services
7d
End User Support Analyst
Clarksons —London
- Weekend availability
- Maintenance
- Windows
- Microsoft Office

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IT Service Desk Delivery Manager

Ground Control -
Billericay

Quick apply

Job details

Permanent | Full-time
3 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Life insurance

Qualifications

Jira
Power BI
Azure
Management
ITIL
IT support
ServiceNow
IT
Leadership
Communication skills
Active Directory
Intune

Full job description

IT Service Desk Delivery Manager

Location: Billericay

Salary: Competitive

Contract Type: Permanent

Working Hours: 40 hours per week, Monday-Friday

Perfect for someone who enjoys leading people, improving services and making a real impact across a growing organisation.

We're looking for an experienced IT Service Delivery Manager to lead our Service Desk and take ownership of IT Service Management at Ground Control.

This is more than a traditional Service Desk Manager role. You'll lead a team of Service Desk Analysts while driving service improvement, optimising Jira Service Management and ensuring IT services continue to evolve alongside the business. Working closely with the Head of IT Operations & Infrastructure, you'll shape how IT supports our colleagues through strong leadership, effective stakeholder management and a focus on service excellence.

If you're passionate about developing people, improving ITSM processes and creating outstanding customer experiences, this is an opportunity to make a lasting impact.

Why join Ground Control?

Lead and develop a growing team – Coach and mentor Service Desk Analysts, creating a high-performing, customer-focused culture.
Drive continual improvement – Own Incident, Problem, Change, Request and Knowledge Management processes, improving service quality and efficiency.
Own Jira Service Management – Optimise workflows, SLAs, reporting, automation and self-service capabilities while acting as the platform owner.
Partner with the business – Build strong relationships with stakeholders and help shape the future of IT service delivery.
Make your mark – Take ownership of a critical function with the autonomy to introduce meaningful improvements.

What we're looking for

Experience managing an IT Service Desk, IT Service Delivery or IT Support function.
Proven leadership experience developing high-performing Service Desk or IT support teams.
Strong knowledge of ITSM processes, including Incident, Problem, Change and Request Management.
ITIL 4 Foundation (or equivalent).
Experience administering an ITSM platform. Hands-on Jira Service Management experience is highly desirable, although candidates with platforms such as ServiceNow will also be considered.
Experience managing SLAs, KPIs, ticket backlogs and Major Incidents.
Knowledge of IT asset lifecycle management and governance.
Strong stakeholder management and communication skills.
Working knowledge of Microsoft 365, Active Directory, Exchange and Azure.
A proactive, ownership-led approach with a passion for continual service improvement.

Desirable

ITIL 4 Managing Professional.
Experience with automation or self-service solutions.
Microsoft Dynamics 365.
Power BI.
Intune or endpoint management.

Benefits:

Competitive salary – aligned with your skills and experience
Performance‑linked bonus: Bonus opportunities aligned to your level and contribution.
Pension scheme – helping you plan for the future
Recognition schemes – celebrating and rewarding great work
Private GP service – fast, convenient access to medical support
Life insurance – providing added peace of mind
Subsidised gym membership – supporting your health and wellbeing
Holiday buy scheme – purchase up to 5 additional days of annual leave

#INDHP

Equal Opportunities Statement

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, or any other protected characteristic as defined in the Equality Act 2010.

We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and across all stages of employment, including training, development, promotion, pay, and termination. We are committed to providing reasonable adjustments for disabled applicants and employees, and to creating a working environment free from discrimination, harassment, bullying, or victimisation.

We expect all colleagues to uphold our values of dignity, respect, and inclusion. We take a zero-tolerance approach to any form of discriminatory behaviour and are committed to continuous improvement through training, inclusive policies, and accountability at all levels. #CFIT

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