Support / helpdesk Work, Jobs in Billingshurst, Wsx (with Salaries)

Facilities Administrator - Helpdesk
Emcor —Horsham
- £30,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Customer Service Advisor
Brighton & Hove City Council —Brighton
- £34,416 - £34,974 a year
- Overtime
- Customer service
- Analysis skills
- Presentation skills
22h
IT Support Technician (Level 1)
Ardingly College —Haywards Heath
- £27,976 a year
- Full-time
- Customer service
- Organisational skills
- IT
Desktop Engineer -Gatwick Airport
ESP Global Services Limited —Gatwick Airport
- £30,000 a year
- Software troubleshooting
- Microsoft Office
- Computer networking
Quick apply
2nd Line IT Support Engineer
Global 4 —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
14d
Junior IT Support Technician - Starting 5th October 2026
The Children's Trust —Tadworth
- Call to connect
- Free parking
- Annual leave
Quick apply
1d
Heating Industry Technical Helpdesk Engineer
Navien Ltd —Guildford
- £32,000 - £40,000 a year
- Full-time
- Plumbing
- IT
- In-person
- Employee discount
- Bereavement leave
Quick apply
IT Apprentice (Level 3 Information Communications Technician)
Primary Goal —Guildford
- £10,000 a year
- Full-time
- Childcare
- English
- Experience working with children
- Annual leave
Quick apply
Helpdesk Technician
FluidOne —Woking
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Microsoft Word
- Google Suite
- Microsoft Excel
Quick apply
Junior Data Analyst
Octavius Infrastructure —Reigate
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- Customer service
- Annual leave
4d
Maintenance Planner
Salute Inc. —Gatwick Airport
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Annual leave
Quick apply
IT Operations Engineer - Fixed Term Contract
Horder Healthcare —East Grinstead
- Up to £27,222 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Senior Technical Services Technician
Academy of Contemporary Music —Guildford
- £30,000 - £32,000 a year
- Full-time
- Maintenance
- Administrative experience
- First Aid Certification
Quick apply
3d
IT Repairs Engineer
Class Technology Solutions Ltd —Crawley
- £27,000 a year
- Full-time
- Customer service
- English
- Windows
Quick apply
Operational IT Manager
Arena Racing Company —Lingfield
- £35,000 - £45,000 a year
- Full-time
- Hospitality
- Hotel experience
General Maintenance Technician - Hastings / Crawley
City Facilities Management (UK) —Crawley
- £29,395.40 a year
- Full-time
- Maintenance
- Employee discount
9d
IT Engineer
Class Technology Solutions Ltd —Guildford
- £32,000 - £35,000 a year
- Full-time
- Azure
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Technical Services Manager
Academy of Contemporary Music —Guildford
- £30,000 - £37,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
3d

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Facilities Administrator - Helpdesk

Emcor -
Horsham

Quick apply

Job details

Permanent | Full-time
£30,500 a year

Benefits

Cycle to work scheme
Annual leave
Discounted gym membership
Employee assistance programme
Paid volunteer time
Referral programme

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Filing
Organisational skills
Communication skills

Full job description

Role overview

Location: Horsham

Job Type: Permanent Full Time

Salary: £30,500 per annum

Working hours: Monday to Friday, 8:00 to 17:00

What you'll do:

Identify client requirements through telephone, Request Portal, and e-mail communications. Raise and manage to completion PPM and reactive Work Orders in a CAFM System to deliver KPIs.
Progress both colleagues and suppliers to ensure that EMCOR UK SLAs are met.
Record and respond to Compliments and Complaints.
Produce Quotations, chase approvals and arrange for work to be carried out via raising Purchase Orders to subcontractors and arranging for access to Site.
Maintain and update the CAFM Work Order Records to ensure complete clarity of job progress, managing Work in Progress and ensure timely closure.
Achieve closure of Work Orders to financial deadlines to ensure prompt payment.
Take ownership for managing Work Orders from the first telephone call through to client feedback following completed works and manage electronic filing.
Use your knowledge of a facilities environment to assign the best resources to the type of work being requested, overcome obstacles to completion, and proactively update stakeholders on the progress of works.
Identify improvements to standard procedures to ensure that controls exist, and information is shared to proactively protect against risks/service failure.
Develop strong relationships with the client, direct customers, colleagues, and subcontractors, sharing knowledge and experience with the wider team.
Support the Operational Teams with potential complaint situations and make effective steps to avoid and or resolve these situations and issue reporting in a timely manner, improve performance by identifying individual or trending issues or gaps in service.
To comply with instructions relating to security and confidentiality.
Support Finance Administrator with invoicing- monthly service and extra works.
Maintain paperwork and folder associated with facilities department- timesheets, delivery notes,
Ordering of goods for office services- uniform, cleaning consumables & equipment, stationery, H&S items etc.
Support the facilities team during busy periods or sickness/annual leave in room set-ups, post room duties, taking deliveries etc.
Act as Fire warden and first aider- Full training to be provided
Excellent planning and organisational skills with experience of working under pressure
Distribute tasks from the help desk to the relevant facilities team
Close tasks down after completion by the facilities team
Liaise with wider team members to ensure the best resolution, consistent with the contract
Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
Carry out monitoring of Agility data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's
This list is not exhaustive, and you may be asked to carry out additional duties from time to time to support the needs of the business.

About the role

Who you'll be:

Experience of delivering excellent customer service in a client facing environment.
Experience of working in a diverse, busy, and challenging environment.
Result Driven and the ability to plan, organise and work independently.
Effective organisational skills.
Excellent written and verbal communication skills.
Excellent attention to detail and understanding of numerical data.
Experience in managing complex administration using a CAFM System or equivalent.
Advanced knowledge of MS Outlook, Word, Excel & PowerPoint.
Takes ownership and accountability and demonstrates commitment, loyalty, and flexibility.
Knowledge of work permit process and clear understanding of risk Assessments and Method Statements.

EMCOR UK benefits

Holiday Buy Scheme - up to 5 days a year
Industry leading Maternity & Paternity Policies
Refer a Friend scheme – worth £500 per referral
GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
Extensive Learning & Development opportunities, including opportunities for progression.
Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
Bike To Work Scheme
Paid volunteering and charity days
Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

Quick apply

Refine Your Search

support / helpdesk jobs in billingshurst, wsx

Facilities Administrator - Helpdesk

First Line Support / Helpdesk Engineer - Hybrid

Customer Service Advisor

IT Support Technician (Level 1)

Desktop Engineer -Gatwick Airport

2nd Line IT Support Engineer

Junior IT Support Technician - Starting 5th October 2026

Heating Industry Technical Helpdesk Engineer

IT Apprentice (Level 3 Information Communications Technician)

Helpdesk Technician

1st/2nd Line IT Support Engineer - Farnborough

Junior Data Analyst

Maintenance Planner

IT Operations Engineer - Fixed Term Contract

Senior Technical Services Technician

IT Repairs Engineer

Operational IT Manager

General Maintenance Technician - Hastings / Crawley

IT Engineer

Technical Services Manager

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