Location: Bramall Lane
Department: Commercial
Line Manager: Commercial and Hospitality Coordinator
Rate of Pay: £12.71 per hour
Post Reference: BL082026-MDH
Sheffield United Football Club is seeking a Match Day Host to join our Commercial Department and play a key role in delivering an exceptional experience for our corporate guests on matchdays.
The successful candidate will be responsible for welcoming and supporting guests across the Club's corporate hospitality facilities, providing a high standard of service from arrival through to the end of their visit. The role requires someone who is personable, attentive and confident in responding to guest needs, with a positive and professional approach that helps create a memorable matchday experience.
To apply for this role, please head to our website's vacancy page and download our official application form:
https://www.sufc.co.uk/club/vacancies/matchday-host-bl082026-mdh
Role Responsibilities:
- Be responsible for welcoming guests to all corporate hospitality facilities.
- Deal with any ticketing enquiries, directing and escorting guests on a matchday to their boxes, suites, and tables.
- Closely manage each guests' experience, supporting with any additional needs which may be required.
- Provide first-class service at all times.
- Informing guests of any updates and communication as instructed by the management team.
- Ensuring the steady flow of customers to tables and letting the management team know if there are any issues during service which need to be resolved.
- Offer assistance to clients and visitors at all times.
- Support colleagues in other corporate facilities when necessary.
- Ensure any feedback from clients and guests is passed on to the relevant parties at the Club.
- Be aware of the relevant Health and Safety Procedures on a match day, including Fire Protocols.
- Attend any CPD as requested by your Line Manager that is relevant to the Match Day Host role.
- Any other reasonable requests as directed by management.
Club Wide Responsibilities:
- Adhere to all Sheffield United Football Club's Safeguarding Policies and Procedures to foster an environment which protects from harm those defined as children and adults at risk.
- Report any concerns of a Safeguarding nature to the relevant parties and remain fully compliant with any applicable Safeguarding checks and due diligence and recognise your responsibility to the Club's Safeguarding agenda.
- Report any concerns of discrimination to the relevant parties and promote a welcoming and inclusive club environment for all.
- Adhere to the Club's Equality, Diversity and Inclusion policies, supporting the Club to create an environment which is inclusive and all-encompassing.
- Carry out and actively participate in all training requests as directed by the Club, including mandatory health and safety training, emergency procedures, fire safety, manual handling, safeguarding, and role-specific safety instruction.
- Any other reasonable requests as directed by management.
Essential Criteria for the Role:
- Great interpersonal skills with strong attention to detail.
- Strong customer service skills and a confident nature.
- The ability to exercise discretion when dealing with confidential matters which may arise.
- Strong organisational skills and excellent multi-tasking abilities.
- The ability to take ownership and achieve results with minimal supervision, a self-motivator.
- Agile, with the ability to adapt to a changing environment to ensure that the match experience meets expectations of the clients.
- Completion of a DBS check upon offer acceptance.
Desirable Criteria for the Role:
- Prior experience of working in a customer facing role would be advantageous but is not essential.
- Prior experience of complaint handling and problem solving.
Application Process
Please download and save the application form before inputting information. If you require a paper copy please contact the HR department [email protected] or call 0114 253 7200.
Completed application forms must be submitted via email to [email protected] stating the vacancy title in the subject or posted to HR, Sheffield United Football Club, Bramall Lane, Sheffield, S2 4SU.
Closing Date: Monday 31st August 2026
Please note that in the instance of high volumes of applications we may close this vacancy earlier than the closing date noted above.
Sheffield United Application Form
Eligibility for Employment in the UK
In accordance with current legislative requirements the successful applicant must produce documentary verification of their eligibility to work in the UK and will not be allowed to start work until this has been received.
Equality and Diversity
Sheffield United FC is committed to the principle of equal opportunity in employment and its employment policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
Sheffield United FC are a Disability Confident Committed Employer. If you would like further information regarding the scheme and how we are able to support disabled persons within the workplace, then please contact our HR team at [email protected]
Safer Recruitment
Sheffield United FC is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful applicant will be required to undertake appropriate safeguarding checks as well as providing proof of right to work in the UK. For further information on the Club's Safeguarding Statement please access the following link:
sufc.co.uk/club/policies/safeguarding-policy
Pay: £12.71 per hour
Expected hours: 1.0 – 8.0 per week
Benefits:
- Free parking
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
