Back of house manager Work, Jobs in Birchwood, Chs (with Salaries)

Senior Customer Resolution Officer
Your Housing Group —Warrington
- £34,000 - £36,000 a year
- Full-time
- Remote
- Management
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
1d
Safeguarding and Domestic Abuse Manager
Your Housing Group —Warrington
- £45,000 - £48,000 a year
- Full-time
- Management
- School
- Annual leave
- Employee discount
Quick apply
9d
Contracts Manager
Construction Linx Limited —Crewe
- £40,000 - £50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Project management
Quick apply
General Manager
Spinners Chester —Chester
- Up to £54,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
5d
Contracts Manager
idverde —St Helens
- Up to £42,000 a year
- Full-time
- Management
- Annual leave
- Employee assistance programme
Talent Acquisition Partner
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Sales
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Work from home
Quick apply
Strategic Projects - Senior Manager
Homes England —Liverpool
- £59,631 - £69,548 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- SharePoint
- Annual leave
- Employee assistance programme
1d
Lead Customer Experience Manager
Sainsbury's —Manchester
- £36,250 a year
- Management
- Leadership
- Employee discount
8d
Head of Production Performance - THG Manufacturing
THG —Warrington
- Engineering
- Maintenance
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Trading Standards Officer
Oldham Council —Oldham
- £39,152 - £47,181 a year
- Annual leave
- Employee discount
Supervisor
Coach —Ellesmere Port
- £31,200 - £34,000 a year
- Full-time
- Sales
- Employee discount
Payroll Administrator
brookson group —Warrington
- Up to £25,000 a year
- Overtime
- Hybrid work
- Microsoft Office
- Data entry
- Organisational skills
- Free parking
- Annual leave
Quick apply
10d
Housing Repairs Co ordinator
OnwardHomes —Liverpool
- £15.28 an hour
- Call to connect
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
Assistant Manager
Barlounge —Chester
- Up to £38,000 a year
- Full-time
- Restaurant
- School
- Employee discount
- Referral programme
Quick apply
Sales Associate
Coach —Ellesmere Port
- £28,080 - £30,000 a year
- Part-time
- Sales
- Social media management
- English
- Employee discount
Assistant Manager
Hollywoodbowlgroup —Preston
- Up to £30,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Support Associate
Kate Spade —Cheshire Oaks
- Part-time
- Sales
- English
- Communication skills
- Employee discount
Regional Manager - Greater Manchester Area
Halfords —Manchester
- £50,000 - £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Centre Manager
Halfords —Chorley
- £40,912 - £52,512 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
1d
Service Colleague (Express)
ASDA —Runcorn
- £13.10 an hour
- 8 hour shift
- Employee assistance programme
- Employee discount

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Senior Customer Resolution Officer

Your Housing Group -
Warrington

Quick apply

Job details

Full-time
£34,000 - £36,000 a year
1 day ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

Management
Complaint handling
Legal drafting
Communication skills

Full job description

Job Introduction

Job Title: Senior Customer Resolution Officer

Salary: £34,000 - £36,000

Contract: Permanent

Location: Homebased (North West)

Weekly Hours: 35 (Monday to Friday)

So…. What is this role exactly?

We have an exciting new opportunity here at YHG to join our growing Customer Resolution Team who always put our customers first and ensure an effective and prompt complaint resolution.

We are looking for someone with a background of working in social housing, significant experience with managing complex complaints, and strong knowledge of those escalated to the Housing Ombudsman Service.

It’s a great time to join this collaborative, friendly and supportive team, as we continue to improve our customers experience through understanding our complaints and adapting our services to meet their needs. You will be the lead officer for liaising with the Housing Ombudsman Service, gathering information for investigations and ensuring our compliance with any orders made. You will work closely with the Service Manager to ensure that we are compliant, and that learning from our complaints is embedded across the organisation.

What will my working week look like?

You will be homebased, living within the North West, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses when needed. Realistically, you will be required to visit our Head Office approximately once a week.

What will I be responsible for doing?

First and foremost, you will be the lead point of contact for the Housing Ombudsman Service, gathering and providing all requested information for investigations and monitoring actions to comply with determinations made.

You will complete case reviews of complaints as required, ensuring you work with all relevant departments and that learning is shared across the organisation to improve our customer’s experience.

You will also manage some complex stage 2 complaints, being the single point of contact for our customer.

And what would make me stand out from the crowd?

To be successful as a Senior Customer Resolution Officer here at YHG, you will have….

Experience of handling complex complaints gained through working within a Social Housing sector
Strong knowledge of the Housing Ombudsman Complaint Handling Code and Consumer Standards
Strong customer communication skills in person, via telephone and email
Experience of drafting detailed reports, complaint responses and regulatory submissions as part of Housing Ombudsman determinations
Ability to collaborate with others and work independently, whilst managing tight deadlines and competing priorities
Excellent investigation, analytical and problem-solving skills

You will also….

Be flexible, caring and resilient
Have strong ICT skills, including knowledge on Microsoft Systems
Ideally have Line Management experience

This role is really suited to someone who is passionate about resolving complex complaints within set timescales, strives to do their best for each customer and delivers customer focused outcomes every time.

If you feel this could be the right role for you, we would love to hear from you!

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer £34,000 - £36,000 for a 35-hour week, and 26 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level healthcare cash plan, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work’.

Closing Date: Friday 31st July 2026

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG2

Quick apply

Refine Your Search

back of house manager jobs in birchwood, chs

Senior Customer Resolution Officer

Safeguarding and Domestic Abuse Manager

Contracts Manager

General Manager

Contracts Manager

Talent Acquisition Partner

Strategic Projects - Senior Manager

Lead Customer Experience Manager

Head of Production Performance - THG Manufacturing

Trading Standards Officer

Supervisor

Payroll Administrator

Housing Repairs Co ordinator

Assistant Manager

Sales Associate

Assistant Manager

Support Associate

Regional Manager - Greater Manchester Area

Centre Manager

Service Colleague (Express)

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