Customer experience manager Work, Jobs in Birchwood, Chs (with Salaries)

Customer Experience Manager
PASS ME FAST —Salford
- £32,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
4h
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Customer Service Manager
NSG Group —Ormskirk
- Up to £53,000 a year
- Full-time
Quick apply
Hire Desk Manager
Nationwide Platforms —Birchwood
- Sales
- Customer service
- Team management
- Free parking
Customer Liaison Manager
Solus Accident Repair Centres —Warrington
- £30,000 - £40,000 a year
- Full-time
- Remote
- Employee discount
9d
General Manager
Spinners Chester —Chester
- Up to £54,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
3d
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Employee assistance programme
- Life insurance
Lead Customer Experience Manager
Sainsbury's —Manchester
- £36,250 a year
- Management
- Leadership
- Employee discount
6d
Operations Manager
Aspens —Liverpool
- £50,000 - £55,000 a year
- Hospitality
- Computer skills
- Leadership
- Annual leave
Screening Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Customer Service Advisor
brookson group —Warrington
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
2d
Deputy Manager
Home Bargains —Leigh
- £37,020 a year
- Sales
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
Retail Deputy Manager
The Works —Newton-le-Willows
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Customer Experience Manager
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Hire Manager
Travis Perkins —Warrington
- Full-time
- Customer service
- Leadership
- Employee discount
9d
Customer Service Manager
Courmacs Legal Ltd —Blackburn
- £34,000 - £40,000 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Free parking
- Employee discount
Quick apply
7h
Operations Manager - Warrington
DPD Group UK —Warrington
- Weekend availability
- Warehouse experience
- Communication skills
- Free parking
Quick apply
Sales Colleague
Currys —Warrington
- £12.71 - £13.01 an hour
- Part-time
- Sales
- Annual leave
- Employee discount
Customer Case Manager
ENWL —Preston
- £35,000 - £38,500 a year
- Continuous improvement
- Annual leave
- Employee assistance programme

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customer experience manager jobs near birchwood, chs

Customer Experience Manager

PASS ME FAST -
Salford

Quick apply

Job details

Permanent | Full-time
£32,000 - £45,000 a year
4 hours ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
On-site gym
Company pension
Company events
Enhanced maternity leave
Enhanced paternity leave
Referral programme
Sick pay
On-site parking
Free fitness classes

Qualifications

CRM software
Management
Customer service
Continuous improvement
Driving
Leadership
Communication skills

Full job description

Customer Experience Manager

Exchange Quay, Manchester

OTE up to £45,000 (£32,000 - £38,000 Basic + Performance Bonus)

37.5 hours 9am - 5pm Monday to Friday

Are you an experienced Customer Service or Contact Centre Leader looking for your next challenge?

Do you thrive in a fast-paced environment where no two days are the same? Are you passionate about developing people, improving customer journeys, and delivering outstanding service results?

If so, we'd love to hear from you.

At CAPSlL, we're on a mission to transform driver education across the UK. Through our award-winning brands, PassMeFast and ADI Network, we help thousands of learners achieve their driving goals every year.

As our Customer Experience Manager, you'll take ownership of a busy and talented customer service function, leading a team that plays a vital role in delivering exceptional experiences for our customers at every stage of their journey.

This is an exciting opportunity for an ambitious leader who wants to make a genuine difference, influence business performance, and build a successful career within a rapidly growing organisation.

Why Join CAPSIL?

We're a forward-thinking, technology-driven business that genuinely values innovation, development and customer excellence.

You'll join a supportive leadership team that empowers you to bring new ideas, challenge processes and make a measurable impact.

What you'll enjoy:

✅ No evening or weekend working

✅ Modern offices at Exchange Quay, Salford Quays

✅ 25 days holiday plus bank holidays

✅ Your birthday off every year

✅Support towards everyday healthcare needs

✅ Daily breakfast, snacks and refreshments

✅ 24/7 virtual GP access

✅ Enhanced parental leave

✅ Regular incentives, competitions and rewards

✅ A vibrant, supportive culture where success is celebrated

The Role

As Customer Experience Manager, you'll lead, coach and inspire a team of Customer Support Advisors to deliver outstanding service whilst achieving operational and business objectives.

You'll create a high-performance culture focused on customer satisfaction, team development and continuous improvement.

You'll use performance data, customer feedback and operational insight to identify opportunities, drive efficiencies and ensure every customer receives an exceptional experience.

This role is perfect for a hands-on leader who enjoys balancing people management, customer service excellence and operational performance.

What You'll Be Responsible For

Leadership & Team Development

Leading, motivating and inspiring a high-performing customer experience team
Delivering regular coaching and development sessions
Supporting career progression and talent development
Creating an engaged, positive and customer-focused culture

Customer Experience Excellence

Ensuring customers receive outstanding service across every touchpoint
Driving improvements in customer satisfaction and service quality
Managing escalations and resolving complex customer issues
Embedding a customer-first mindset throughout the team

Operational Performance

Monitoring KPIs and performance metrics
Using data and insights to improve efficiency and customer outcomes
Identifying process improvements and implementing solutions
Optimising CRM systems and operational processes

Business Improvement

Developing strategies to enhance the customer journey
Supporting business objectives through operational excellence
Managing peak periods effectively while maintaining service standards
Driving continuous improvement across the customer experience function

About You

We're looking for someone who is:

An experienced Customer Service, Contact Centre or Customer Experience Manager
Skilled in coaching and developing teams to high performance
Passionate about delivering exceptional customer experiences
Comfortable working within a fast-paced, target-driven environment
Confident analysing data and making informed decisions
Experienced using CRM systems and customer service technology
A strong communicator who can influence, motivate and engage others
Proactive, resilient and solutions-focused

Join Our Success Story

At CAPSIL, we're growing rapidly and investing heavily in our people, technology and customer experience.

If you're ready to take ownership, lead a fantastic team and make a real impact within one of the UK's leading driver education businesses, we'd love to hear from you.

Apply today and take the next step in your customer experience leadership career.

Salary: £32,000 - £38,000 basic + bonus (OTE £45,000)
Location: Salford Quays, Manchester
Hours: Monday to Friday – No evenings or weekends

Pay: £32,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Free fitness classes
Free parking
Health & wellbeing programme
On-site gym
On-site parking
Referral programme
Sick pay

Application question(s):

Do you have prior contact centre management experience?

Work authorisation:

United Kingdom (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in birchwood, chs

Customer Experience Manager

Head of Customer Experience

Customer Service Manager

Hire Desk Manager

Customer Liaison Manager

General Manager

Customer Experience Team Manager

Assistant General Manager-Experience & Innovation

Lead Customer Experience Manager

Operations Manager

Screening Service Manager

Customer Service Advisor

Deputy Manager

Retail Deputy Manager

Customer Experience Manager

Hire Manager

Customer Service Manager

Operations Manager - Warrington

Sales Colleague

Customer Case Manager

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