Work from home Work, Jobs in Birchwood, Chs (with Salaries)

Customer Service Advisor - 12 Week FTC - Remote
Pets at Home —Cheadle
- £25,775.88 a year
- Weekend availability
- Remote
- Computer literacy
- Computer skills
- Communication skills
3d
Trainee Auditor
Element Materials Technology —Warrington
- Remote
- Microsoft Word
- Computer literacy
- Quality control
- Work from home
- Employee discount
9d
Estate Agent selling Luxury Homes
Fine and Country —Altrincham
- £100,000 a year
- Remote
- Work from home
- Flexible schedule
Trainee Mortgage Adviser
The New Homes Group —Warrington
- £25,000 - £50,000 a year
- Full-time
- Remote
- Computer skills
- Communication skills
- Annual leave
- Referral programme
Quick apply
Quality & Performance Co-ordinator
Your Housing Group —Birchwood
- £25,000 - £26,000 a year
- Full-time
- Remote
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Secretary to Marketing Manager
Gutterman Services —Liverpool
- £450 - £500 a week
- Weekend availability
- Remote
- Administrative experience
- QuickBooks
- Organisational skills
- Flexitime
- Work from home
Quick apply
2d
Television Licence Field Officer
Capita —Darwen
- £31,650 - £35,237 a year
- Weekend availability
- Remote
- Communication skills
Estate Agent Selling Luxury Homes
Fine & Country —Tarporley
- £100,000 - £120,000 a year
- Remote
- Sales
- Work from home
- Flexible schedule
Quick apply
Independent Travel Agent
The Travel Experts —Manchester
- Remote
Quick apply
Overnight Social Journalist (Freelance)
LADbible Group —Manchester
- Remote
- Social media management
- Analytics
Remote Client Partner - Independent Business Pathway
Time To Shine —Manchester
- £8,000 - £10,000 a month
- Remote
Procurement Buyer
Solus Accident Repair Centres —Warrington
- £30,000 - £40,000 a year
- Full-time
- Remote
- Negotiation
- Analytics
- Employee discount
Mobile Service Dispatcher- North (UK)
Tesla —Manchester
- Remote
- Conflict management
- Communication skills
- Annual leave
Operations Specialist I-III (UK)
Airspace —Manchester
- £36,000 - £65,000 a year
- Remote
Quick apply
12d
Revenue Analyst
Village Hotels - Central Team - Revenue —Warrington
- £34,000 - £35,000 a year
- Full-time
- Remote
- Data analysis skills
- Hotel
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Research & Insight Analyst
Stagecoach —Stockport
- Part-time
- Remote
- Analysis skills
- Travel
- Communication skills
2d
Ukrainian Language Speaker in United Kingdom
Welocalize —Manchester
- £29 an hour
- Remote
Quick apply
Senior Copywriter - 12 month Fixed Term Contract
Inspired Thinking Group (ITG) —Knowsley
- Remote
- Employee assistance programme
- Employee discount
Quick apply
HR & Recruitment Assistant - Stockport
Care in Mind —Stockport
- £16,286.40 - £29,152.50 a year
- Part-time
- Remote
- Word processing
- Databases
- Human resources
- Free parking
- Paid training
6d
Estate Agent
The Property Experts —Salford
- £8,400 a month
- Remote
Quick apply

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Customer Service Advisor - 12 Week FTC - Remote

Pets at Home -
Cheadle

Apply Now

Job details

Full-time
£25,775.88 a year
3 days ago

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Computer literacy
Computer skills
Customer interaction
Communication skills

Full job description

Contract: 12 Weeks

Hours: 39 Hours - Full Time

About the Role

We’re on a mission to create the best pet care business in the world. And that means offering a whole ecosystem of services - from diet and lifestyle to grooming and veterinary care. All from one convenient, accessible source. We believe in the power of pets. They make us think and they make us care. And because they give us their best, we’re looking for people to help us to give them ours. And that’s where you come in.

Pets and Customers are at the heart of everything we do and we’re looking for experienced Customer Service Advisors to join us on a 12-week Fixed Term Contract. Working in our Customer Services team, you will deal with different types of queries daily, to meet our Customer’s needs, so resilience is key in this role. We are committed to making every interaction matter, whether that be via Live Chat, Email or Phone. Previous experience working on Live Chat is a must for this role, typically handling 2-3 chats at a time. There is a requirement to be flexible and adapt to the ongoing changing business needs of the Customer Services Team.

Shift Patterns:

Monday to Friday: 9am - 8pm

Early: 9am - 5.30pm

Middle:10am - 6.30pm

Late: 11.30am - 8pm

Weekends:

Saturday: 9am - 7pm

Sunday: 9am - 6pm

Applicants must be able to work a 2.5 (two full weekends, and either Saturday or Sunday) weekend shifts out of 6

Key Responsibilities – What you’ll be doing

Engage and build rapport with Customers either by Live Chat, Social Media or Telephone
Deliver Excellent customer service to each and every Customer we have interaction with
Answer inbound calls from stores and Customers through great understanding and knowledge of our processes
The ability to empathise with the Customer to problem solve & provide the best possible resolution for the Customer
Stay up-to-date on new products, services, and policies
Collect and report Customer feedback to ensure that best practice is recognised and maintained
The ability to bring our values to life through our interactions with customers and colleagues
Achieve company and individual Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)
Engage with Customers in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's Customer service policies
Other duties as requested

About You – What you’ll bring to the role

Experience within a Contact Centre or Customer Service environment is vital for this role
Previous experience multi-tasking working with Live Chat, emails, and phones
Excellent communication skills
Confident communicating to our Customer’s
Previous experience working towards targets & KPI’s
Computer literate with the ability to multitask and use multiple systems at any one time
An ability to work as part of a great team
Engage with Customers and Colleagues alike in a friendly and professional manner while actively listening to their concerns
Proven ability of decision-making skills

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you

Apply Now

Refine Your Search

work from home jobs in birchwood, chs

Customer Service Advisor - 12 Week FTC - Remote

Trainee Auditor

Estate Agent selling Luxury Homes

Trainee Mortgage Adviser

Quality & Performance Co-ordinator

Secretary to Marketing Manager

Television Licence Field Officer

Estate Agent Selling Luxury Homes

Independent Travel Agent

Overnight Social Journalist (Freelance)

Remote Client Partner - Independent Business Pathway

Procurement Buyer

Mobile Service Dispatcher- North (UK)

Operations Specialist I-III (UK)

Revenue Analyst

Customer Research & Insight Analyst

Ukrainian Language Speaker in United Kingdom

Senior Copywriter - 12 month Fixed Term Contract

HR & Recruitment Assistant - Stockport

Estate Agent

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