It & lab systems support analyst Work, Jobs in Birkenhead, Msy (with Salaries)

IT & Lab Systems Support Analyst
Accountrivia Ltd —Liverpool
- Full-time
- English
- Computer networking
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Laboratory Analyst (Toxicology Team)
AlphaBiolabs —Warrington
- £25,000 a year
- Computer literacy
- Laboratory experience
- Continuous improvement
- Free parking
- Annual leave
9d

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Toxicology Analyst
Key Forensic Services —Warrington
The appropriate handling and recording of the drug reference standards in compliance with the laboratory’s Home Office controlled drug licence.
Quick apply
9d
Laboratory Analyst (Toxicology Team)
AlphaBiolabs —Warrington
All Laboratory Scientists are expected to work late, when required, to meet the needs and turnaround times of our customers. Pay £25,000.00 per year.
£25,000 a year
9d

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IT & Lab Systems Support Analyst

Accountrivia Ltd
Liverpool

Quick apply

Job details

Full-time

Qualifications

Incident management
SCCM
Incident queue management
User account provisioning
Ticket management
English
User account management
IT permissions management
Computer networking
Technical writing
ServiceNow
IT incident logging
Active Directory
Help desk

Full job description

Role Summary
We are seeking a meticulous and technically skilled IT & Lab Systems Support
Analyst to join a dedicated team supporting the critical computerised systems
within the quality control laboratories of a leading global pharmaceutical and
biotechnology company.
This is a unique opportunity to work at the intersection of IT and cutting-edge
laboratory science within a highly regulated GMP environment. You will be
responsible for ensuring the stability, compliance, and performance of vital lab
systems, playing a key role in maintaining the integrity of processes that are
essential to patient safety and product quality.

Key Responsibilities

Provide hands-on 2nd level support for laboratory IT systems and
instrumentation, escalating to 3rd level support in collaboration with
external vendors when required.
Utilise ServiceNow to manage, track, and resolve incidents and service
requests in a timely and efficient manner.
Perform configuration and user access management for specialised
laboratory applications and on the Windows OS level via Active Directory.
Take ownership of key stages in the system lifecycle, including the
staging of new systems, performing periodic system reviews, and the
decommissioning of legacy systems.
Maintain accurate records for all hardware and software assets within the
laboratory IT landscape.
Create, update, and maintain detailed documentation for all activities,
ensuring full adherence to GMP and data integrity standards at all times.
Essential Skills & Experience
A minimum of 2 years of professional experience in an IT support role.
Proven experience working with ServiceNow for incident and request
management.
Strong, in-depth knowledge of Windows 10/11 and administration via
Active Directory.
Practical experience with SCCM (System Center Configuration Manager)
for endpoint management.
A structured, precise, and documented approach to work, with a strong
focus on quality and detail.
A solid understanding of basic network technologies.
Excellent command of the English language, both written and verbal
(CEFR C1 level or equivalent).

Quick apply

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it & lab systems support analyst jobs in birkenhead, msy

IT & Lab Systems Support Analyst

Laboratory Analyst (Toxicology Team)

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