Complaint resolution Work, Jobs in Birmingham, Eng (with Salaries)

Customer Complaint Resolution Handler
Culligan UK limited —Wolverhampton
- £25,618 - £28,765 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Sick pay
Quick apply
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Credit Hire Claims Handler
1010 Solutions —Birmingham
- Up to £30,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
13d
Customer Service Advisor
Consumer Council for Water —Birmingham
- £24,476 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
18h
Customer Service Adviser - Birmingham
Rocksteady Music School —Birmingham
- £23,500 a year
- Full-time
- Computer literacy
- Agile
- Communication skills
- Employee discount
Quick apply
2d
Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Customer Service Advisor
ASSA ABLOY —Willenhall
- Customer service
- Microsoft Office
- Administrative experience
13d
Customer Insight Officer - Complaints
BDHT / Bromsgrove District Housing Trust —Bromsgrove
- £37,960.52 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
2d
Returns Investigation & Resolution Techologist
Sainsbury's —Coventry
- Analysis skills
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Housing Officer
GreenSquareAccord —Birmingham
- £33,400 a year
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Community Liaison & Tenant Experience Co-ordinator
L7 Management LLP —Birmingham
- £24,420 - £28,000 a year
- Full-time
- Hospitality
- Customer service
- Organisational skills
Quick apply
4d
Sport & Fitness Receptionist - UoB Sport & Fitness - 55516 - Grade 3
University of Birmingham —Birmingham
- £25,977 - £27,506 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay
7d
Customer Experience Manager
Allgrounder Outdoor and Mobility Services —Coventry
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Life insurance
- Sick pay
Quick apply
8h
Casual FOH Supervisor
ATG Entertainment Limited —Birmingham
- £13.65 an hour
- Hospitality
- Sales
- Customer service
9d
Service Desk Analyst
Glide.uk —Birmingham
- £25,000 a year
- Full-time
- Customer service
Quick apply
9d
Transport Coordinator
Darlaston Builders Merchants Limited —Walsall
- £27,000 - £30,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply
6d
Customer Service Supervisor
Mondi —Birmingham
- Sales
- Customer service
- ERP systems
- Employee discount
- Referral programme
6d
Customer Service Advisor
Kingswood Mobility Group —Droitwich
- £24,508 a year
- Overtime
- Customer service
- In-person
- Communication skills
- Health & wellbeing programme
- Referral programme
Quick apply
1d
Cluster General Manager
iQ Student Accomodation —Birmingham
- £44,000 - £47,000 a year
- Full-time
- Hotel
- Driving
- Leadership
- Annual leave
2d
Resourcing Advisor
George Eliot Hospital NHS Trust —Nuneaton
- £27,485 - £31,157 a year
- Full-time
- Annual leave
8d

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complaint resolution jobs near birmingham, eng

Customer Complaint Resolution Handler

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time
£25,618 - £28,765 a year

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Communication skills
Negotiation

Full job description

Here at Culligan UK Ltd we have developed a culture of putting our customers at the heart of everything we do and that has been vital in driving us to becoming the UK's leading specialists at providing drinking water solutions.

As a Complaints and Resolution Agent, you will play a key role in delivering exceptional customer service within our call centre environment. You will take ownership of customer complaints, managing cases from initial contact through to resolution whilst working across departments to identify solutions & improvement opportunities.

This role requires excellent communication skills, the ability to handle challenging situations empathetically, and a commitment to delivering fair, timely, and effective outcomes.

Core Role & Responsibilities:

Handle inbound calls from customers with complaints or service issues, ensuring all interactions meet high standards of professionalism and empathy.
Manage your own caseload, taking full ownership of complaints from initiation to resolution.
Make outbound calls to customers to gather information, provide updates, and deliver resolutions.
Collaborate effectively with other departments to investigate, identify, and implement solutions for customer issues.
Respond professionally to social media comments, Trustpilot reviews, and other public feedback channels.
Provide clear, concise, and well-documented case notes and written responses, ensuring all records meet company standards.
Deliver detailed feedback on complaint trends and individual cases to support service improvements and business strategy.
Prioritise and manage multiple tasks and cases simultaneously, ensuring timely resolution in line with service level agreements.
Contribute to the continuous improvement of the complaints process and the overall customer experience.

Requirements

Proven track record of delivering outstanding customer service, ideally in a call centre or complaint-handling environment.
Demonstrated ability to handle challenging conversations and situations in a clear, empathetic, and conciliatory manner.
Excellent oral and written communication skills, with high standards of grammar and attention to detail.
Strong ability to negotiate and influence to achieve fair outcomes for customers and the business.
Ability to prioritise a diverse and competing workload effectively, maintaining focus and accuracy under pressure.
Competence in using Microsoft Office tools, including basic skills in Excel and Word.
Strong knowledge of IFS and Service Cloud systems.
Ability to work independently with minimal supervision while also being an effective team player.

Benefits

23 Days Holiday + Bank Holidays
Company Pension Scheme
Company Sick pay (after qualifying period)
Cycle to Work Scheme Available
Employee Reward & Discount Platform
24/7 access to Employee Assistance Program through Health Assured
Access to on-going learning and development via our online learning platforms
Onsite parking available
Life Assurance Scheme

Quick apply

Refine Your Search

complaint resolution jobs in birmingham, eng

Customer Complaint Resolution Handler

Customer Care Coordinator

Credit Hire Claims Handler

Customer Service Advisor

Customer Service Adviser - Birmingham

Complaints Coordinator

Customer Service Advisor

Customer Insight Officer - Complaints

Returns Investigation & Resolution Techologist

Housing Officer

Community Liaison & Tenant Experience Co-ordinator

Sport & Fitness Receptionist - UoB Sport & Fitness - 55516 - Grade 3

Customer Experience Manager

Casual FOH Supervisor

Service Desk Analyst

Transport Coordinator

Customer Service Supervisor

Customer Service Advisor

Cluster General Manager

Resourcing Advisor

I want to receive the latest job alerts for complaint resolution in birmingham, eng

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