Complaints manager Work, Jobs in Birmingham, Eng (with Salaries)

Complaints Manager
Birmingham Women's and Children's NHS Foundation Trust —Birmingham
- £39,959 - £48,117 a year
- Full-time
- Customer service
- Communication skills
5d
Customer Service Contact Centre Manager
City of Wolverhampton Council —Wolverhampton
- £52,413 - £56,730 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
12d
Operations Manager
HM Courts & Tribunal Service —Birmingham
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
14d
Soft Services Manager
Department for Work and Pensions —Birmingham
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
2h
Employee Relations Specialist (Change & Transformation) - Fixed Term Contract 12 Months
Independent Office for Police Conduct —Birmingham
- £52,499 a year
- Hybrid work
- Analysis skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
5d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Operations Manager
HM Courts and Tribunals Service —Birmingham
- £42,914 - £46,182 a year
- Part-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
14d
Cleaning Manager
ABM UK —Perry Barr
- £37,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Property Manager
Fox property —Birmingham
- £22,000 - £28,000 a year
- Part-time
- Hybrid work
- Management
- Schematics
- Maintenance
- Free parking
- Work from home
Quick apply
5d
Empty Homes Manager
Bromford —Wolverhampton
- £48,317.17 a year
- Overtime
- Hybrid work
- Maintenance
- Travel
- Leadership
- Annual leave
- Employee discount
4d
Store Manager - Full Time
Cash Generator —Birmingham
- £32,000 - £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
Quick apply
8d
Duty Operations Manager
Edu-Lettings UK Ltd —Birmingham
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
6d
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply
Regional Support Manager
Healthcare Management Solutions —Birmingham
- £60,000 a year
- Temporary
- Nursing home
- Business development
- Project management
Quick apply
12d
Store Manager
Aldi —Smethwick
- £52,910 - £69,000 a year
- Annual leave
Complaints Handler
Serco Group —St. Alphege
- Full-time
- Hybrid work
- Organisational skills
- IT
- Computer skills
- Annual leave
- Employee assistance programme
Customer Relations Officer
Paragon Banking Group —Solihull
- Part-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
8d
Quality Assurance and Development Manager
Bright Life Living —Great Barr
- £45,000 - £55,000 a year
- Full-time
- Analysis skills
- Travel
- Organisational skills
- Free parking
Quick apply
Assistant Manager
WesterleighGroup —Rubery
- From £32,176 a year
- Weekend availability
- Management
- Customer service
- Travel
- Free parking
- Employee discount
5d
Senior Practice Manager-GP Surgery
Swanpool Medical Centre —Tipton
- £50,000 - £60,000 a year
- Part-time
- Management
- GP surgery experience
- Microsoft Office
- Free parking
Quick apply
11d

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Complaints Manager

Birmingham Women's and Children's NHS Foundation Trust -
Birmingham

Apply Now

Job details

Full-time
£39,959 - £48,117 a year
5 days ago

Qualifications

Customer service
Communication skills

Full job description

The aim of the role is to assist in the management of complaints in accordance with the Trust's Policy and procedure and relevant legislation, ensuring all complainants are dealt with in a timely and appropriate manner.

The postholder will require excellent customer care, interpersonal and communication skills and will be required to manage situations where there are barriers to understanding.

To work autonomously to ensure that the complaints function meets agreed targets and any breaches are discussed with the complainant acting as lead complaints manager.

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Apply Now

Refine Your Search

complaints manager jobs in birmingham, eng

Complaints Manager

Customer Service Contact Centre Manager

Operations Manager

Soft Services Manager

Employee Relations Specialist (Change & Transformation) - Fixed Term Contract 12 Months

Customer Relationship Manager

Operations Manager

Cleaning Manager

Property Manager

Empty Homes Manager

Store Manager - Full Time

Duty Operations Manager

Hygiene Manager

Regional Support Manager

Store Manager

Complaints Handler

Customer Relations Officer

Quality Assurance and Development Manager

Assistant Manager

Senior Practice Manager-GP Surgery

I want to receive the latest job alerts for complaints manager in birmingham, eng

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