Customer experience specialist Work, Jobs in Birmingham, Eng (with Salaries)

Assistant Concierge - Bank Staff
Spring Housing Association —Birmingham
- £13.00 - £13.44 an hour
- Weekend availability
- Experience working with children
- Front desk
- Cleaning
- Annual leave
Quick apply
1h
Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Employment Specialist (IPS) - Birmingham & Solihull
Shaw Trust —Birmingham
- £29,556 - £35,413 a year
- Communication skills
- Annual leave
- Employee assistance programme
Planner Coordinator
BCA Logistics —Birmingham
- £29,742.37 a year
- Rotating shift
- Computer literacy
- Data entry
- Communication skills
Quick apply
Sales Assistant - UNIQLO Bullring
UNIQLO —Birmingham
- From £13.45 an hour
- Weekend availability
- Customer service
- Employee discount
Operational Support Officer
HM Courts & Tribunal Service —Birmingham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
13d
FM Help Desk Operative
Centrick —Birmingham
- £25,000 - £26,000 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Sick pay
Quick apply
Warehouse Operative Nights
Evri —Birmingham
- £13.70 - £20.55 an hour
- Overtime
- Annual leave
Maintenance Operative - 20 hours
Urbanbubble —Birmingham
- £14,000 - £17,500 a year
- Part-time
- Customer service
- School
- Annual leave
- Referral programme
Quick apply
11d
Senior Customer Service Advisor
Barclays —Birmingham
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
5d
Sales Executive
WeBuyAnyCar —Birmingham
- £28,200 - £35,220 a year
- Rotating shift
- Customer service
- IT
- Communication skills
Quick apply
Delivery Manager
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
13d
Employee Relations Specialist
Infosys BPM —Birmingham
- From £32,000 a year
- Full-time
- Computer literacy
- Continuous improvement
- Human resources
- Free parking
- Employee assistance programme
6h
Sales Advisor
FlooringSuperstore.com —Birmingham
- Up to £40,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
8d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Birmingham
- Temporary
Security Ambassador
Amulet —Birmingham
- £14 an hour
- Overtime
- Microsoft Word
- Customer service
- In-person
- Annual leave
Quick apply
4d
Property & Relationship Manager
Brindley Capital Group —Birmingham
- £26,000 - £32,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Health & wellbeing programme
Quick apply
13d
Income Collection Officer
Pinnacle Group —Birmingham
- £33,000 - £35,000 a year
- Microsoft Word
- Travel
- Annual leave
- Employee assistance programme
Quick apply
10d
Business Support Officer - Receptionist & Admissions
Star Academies —Birmingham
- £24,847.04 - £26,067.90 a year
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Databases
Sales Assistant - 30 hours
Topps Tiles —Birmingham
- £10.85 - £12.71 an hour
- Weekend availability
- Customer service
- No experience needed
- Retail sales
- Employee discount
22h

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customer experience specialist jobs near birmingham, eng

Assistant Concierge - Bank Staff

Spring Housing Association -
Birmingham

Quick apply

Job details

Zero hours contract
£13.00 - £13.44 an hour
1 hour ago

Benefits

Casual dress
Annual leave
On-site parking

Qualifications

Fire safety checks
Complaint handling
Safety inspections
Health and safety inspection
Experience working with children
CCTV monitoring
Front desk
Cleaning
Safeguarding procedures
Child safeguarding
Safety compliance inspections
Care plans
Incident log maintenance

Full job description

Bank Worker - Assistant Concierge at St Anne's Birmingham

This is an exciting role that has come available at a well-established supported accommodation scheme in the heart of Birmingham which celebrate 50 years of opening this year. We deliver a range of services in the Digbeth area of Birmingham, including specialist accommodation for those experiencing multi-exclusionary homelessness, and accommodation for those with a range of additional support needs. We work in close partnership with our local authority and with other support agencies across Birmingham to deliver targeted, person-centred support to our customers.

We are looking for a reliable new staff member to join an already established concierge team and part of the wider team, helping to ensure the building remains clean, safe and well managed on the night/weekends.

This role combines responsibility for cleaning with concierge-style duties that support the safe running of the building. You will be required to carry out cleaning of communal areas, offices, toilets, staff kitchen facilities and other shared spaces including communal bathrooms and the occasional void room to turn the room around ready for a new resident, ensuring high standards of hygiene and presentation are maintained. The role also includes monitoring the building during the night/weekend, carrying out routine checks and a health and safety check of the scheme when on shift, , reporting maintenance issues and ensuring the scheme is clean, safe and ready for staff, partners and residents and logging any incidents where required.

We are looking for someone who has previous experience in a cleaning, facilities, concierge or similar role and who is comfortable working independently during night shifts and weekends however this is not essential as training will be provided. You should be organised, reliable and able to take responsibility for maintaining standards across the building, with a strong awareness of health and safety and attention to detail. Experience of working in a busy building or community setting would be helpful, along with the ability to identify and report issues promptly and support the smooth day-to-day running of the centre. The role entails some cleaning duties including revamps of void rooms if these rooms require (occasional occurrence) as well as supporting to ensure the safety and security of the property.

This role is on a bank worker contract with the opportunity to pick up hours on a casual basis to cover any annual leave or staff shortages.

Key Duties and Responsibilities:

· Undertaking regular security checks of the premises (including one check behind locked doors) of not less than two hours.

In the absence of the Lead Concierge Officer:

· Provide a welcoming first point of contact for all callers both on the telephone and at the gate. Make referral as required to other staff on duty or on call.

· Undertake the recording of all referrals including any contact details, and the completion of induction procedures.

· Monitor CCTV and record all actions by making entries in the Log Book, individual client files and other documents as appropriate.

· Record and deal with any complaints and refer to a colleague or other agency as seems appropriate.

· Undertake the clearance with another member of staff vacated rooms, to include the recording and verification of all cash, valuables and clearly labelling left luggage, after which prepare for re-letting.

· Befriend clients while maintaining strictly professional relationships and working within the hostels policies & procedures.

· Report any defects or hazards to the Lead Concierge Officer.

· Ensure the staff kitchen is kept stocked and clean.

· Undertake the cleaning schedule as directed.

· Undertake various designated checks including, fire alarms, fire equipment, linens and water temperatures and/or health and safety property check using the method in use.

· Under the direction of the Lead Concierge Officer, attend to trades people in relationship to fabric matters and agencies in relation to resident’s needs.

· Assist in the kitchen if necessary.

Communication:

· Report any changes in residents’ physical or emotional condition to their Keyworker, deputy manager or another member of the management team and ensure all concerns are recorded in personnel file.

· Participate in staff meetings, as and when required.

Health and Safety

· To be responsible for your own Health and Safety and that of anybody else who may be affected by your acts or omissions.

· Promote safe working practice in the Hostel and other sites.

General Duties

· Take responsibility for the safeguarding of adults/children and to follow St Anne’s safeguarding policies.

· To participate in staff training as and when required.

· To participate in staff supervision and appraisals.

· Take responsibility for personal development by keeping abreast of developments in the field of housing, its barriers and the issues faced by our residents.

· To abide by St Anne’s policies and procedures.

Pay: £13.00-£13.44 per hour

Benefits:

Casual dress
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer experience specialist jobs in birmingham, eng

Assistant Concierge - Bank Staff

Customer Onboarding & Transition Specialist

Employment Specialist (IPS) - Birmingham & Solihull

Planner Coordinator

Sales Assistant - UNIQLO Bullring

Operational Support Officer

FM Help Desk Operative

Warehouse Operative Nights

Maintenance Operative - 20 hours

Senior Customer Service Advisor

Sales Executive

Delivery Manager

Employee Relations Specialist

Sales Advisor

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Security Ambassador

Property & Relationship Manager

Income Collection Officer

Business Support Officer - Receptionist & Admissions

Sales Assistant - 30 hours

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