Customer liaison officer Work, Jobs in Birmingham, Eng (with Salaries)

Customer Liaison Officer
Fortem Solutions Ltd —Birmingham
- Full-time
- Negotiation
- Annual leave
- Sick pay
8d
Offender Management Officer
West Midlands Police —Birmingham
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Customer Services Team Adviser
Advisory, Conciliation and Arbitration Service —Birmingham
- £30,120 - £30,995 a year
- Part-time
- Presentation skills
- Communication skills
2d
Customer Liasion Officer
Exertis —Oldbury
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
1h
Resident Liaison Officer
Wates —Leamington Spa
- Communication skills
Customer Service Assistant
The Riverside Group —Birmingham
- £25,630.92 - £28,154.30 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
2h
Contract Liaison Officer (30 hours)
Novus Property Solutions Ltd —Sutton Coldfield
- IT
- Communication skills
- Employee discount
Quick apply
Security Officer
ISS Facility Services —Birmingham
- £14.39 an hour
- Customer service
- First Aid Certification
- Communication skills
1d
Senior Resident Liaison Officer
Wates —Leamington Spa
- Travel
- Annual leave
6d
Grazing Development Manager
Royal Society of Wildlife Trusts —Coventry
- £34,000 - £37,000 a year
- Full-time
- Customer service
- Employee assistance programme
Grazing Development Manager
Warwickshire Wildlife Trust —Coventry
- £34,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
Property Manager - West Midlands
County Rents —Coventry
- £26,500 - £27,000 a year
- Full-time
- Communication skills
Quick apply
Principal Data Management Professional
HM Revenue and Customs —Birmingham
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Work from home
2d
Project manager
Wates —Redditch
- Management
- Customer service
- Project management
- Annual leave
- Employee discount

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customer liaison officer jobs near birmingham, eng

Customer Liaison Officer

Fortem Solutions Ltd -
Birmingham

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Job details

Full-time
8 days ago

Benefits

Cycle to work scheme
Annual leave
Discounted gym membership
Private medical insurance
Car scheme
Sick pay

Qualifications

Driving Licence
Stakeholder liaison
Microsoft Office Suite
Tenant engagement
Customer interaction
Negotiation

Full job description

The Role
Due to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our Birmingham operations. This is a permanent role with travel across south Birmingham. The core working hours are Monday to Friday 8am - 4:30pm.
The Customer
Fortem are partnering with Birmingham City Council delivering Capital Works and Retrofit social housing refurbishment contracts.
Duties and Reponsibilities
Customer Liaison Officer duties and responsibilities include: • Lead resident and community engagement initiatives, building strong relationships with local communities. • Deliver clear and effective communications to customers and residents about the nature and scope of works. • Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically. • Coordinate access arrangements to ensure works are delivered smoothly and on schedule. • Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions. • Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation. • This is an onsite role 5 days week (South Birmingham; Billesley and Selly Oak area's.
What You Will Need
The Customer Liaison Officer will meet the following criteria: Essential criteria: • Previous experience of working in a similar role • Ability to deal with sensitive situations • Resilience and strong negotiation skills • Proficiency in Microsoft Office • Full Driving Licence Desirable criteria: • Experience of working within the Social Housing sector • Previous experience of CLO/TLO experience is desirable (not essential).
Benefits
Customer Liaison Officer benefits: • Competitive salary based on experience with discretionary profit related bonus • Motor Expenditure Allowance (£4,000) or company car • Option to opt into Salary sacrifice car lease • 25 days annual leave + bank holidays + your birthday off (34 days total) • Sick pay • 26 weeks full pay maternity leave • Annual pay reviews • 8 weeks full pay paternity leave • Discounted gym memberships at national and local gyms • Up to £3,000 colleague referral fee • Vast directory of training on bespoke in-house Learning Management System • Private healthcare and dental care • Cycle to work scheme • Retail and mobile phone provider discounts
Who We Are
Fortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams – Repairs & Maintenance, Capital Works and Retrofit. Our mission is to raise the bar in Social Housing and help our clients provide safe, warm and decent homes for people to live in - because Every Home Matters. We are a Willmott Dixon Group Company. As such, we benefit from the credibility and recognition associated with a large and long-established brand – whilst as a standalone business within the Group, we maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace. Our success is due to our people. They are passionate, committed and care about what we deliver for our clients and partners and residents. We take pride in developing our employees and supporting them to achieve their potential. For us, a sustainable future is about ensuring we continue to develop our people for our future needs and recruiting the right talent. Our culture, built around Courage, Care and Respect, ensures that we always deliver not only the job done but, most importantly, the job done in the right way. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. Please apply with your updated CV or contact us at the Recruitment team. Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV’s from agencies. If speculative CVs are sent, no fee will be applicable.
Job Reference: FOR04935

Apply Now

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customer liaison officer jobs in birmingham, eng

Customer Liaison Officer

Offender Management Officer

Customer Services Team Adviser

Customer Liasion Officer

Resident Liaison Officer

Customer Service Assistant

Contract Liaison Officer (30 hours)

Security Officer

Senior Resident Liaison Officer

Grazing Development Manager

Grazing Development Manager

Property Manager - West Midlands

Principal Data Management Professional

Project manager

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