Customer service team lead Work, Jobs in Birmingham, Eng (with Salaries)

Customer Service Team Leader
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall Wood
- £32,500 - £35,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
9d
Customer Service Team Leader
Paddy Power —Birmingham
- From £13.25 an hour
- Full-time
- Employee discount
- Sick pay
10d
Lead Customer Experience Manager
Sainsbury's —Birmingham
- £36,250 a year
- Management
- Leadership
- Employee discount
8d
Customer Service Team Leader
Brett Martin Daylight Systems —Coventry
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Annual leave
Quick apply
10d
Key Lead - Bullring, Hollister
AFH STORES UK LIMITED —Birmingham
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Tyre Solutions Lead
RAC —Walsall
- £36,400 a year
- Communication skills
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
8d
Visual Team Leader
NEXT —Birmingham
- £13.84 an hour
- Full-time
- Customer service
Front Office Team Leader
Hyatt Regency Birmingham —Birmingham
- £27,664 a year
- Weekend availability
- Hotel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Lead, Experience
Canada Goose EU B.V. UK Branch —Birmingham
- Bachelor's degree
- Organisational skills
- Leadership
Quick apply
Admin Team Leader - Maternity Cover
TR Fastenings —Walsall
- Up to £31,750 a year
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Life insurance
- Sick pay
Quick apply
11d
Admin Team Leader
Eurest —Solihull
- £14.36 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
F&B Lead - NEC Exhibitions
Levy —Birmingham
- £34,500 a year
- Hospitality
- Customer service
- Leadership
- Annual leave
- Employee discount
Account Manager Team Manager
Brakes —Tamworth
- £32,926 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Senior F&B Lead- NEC Exhibitions
Levy —Birmingham
- £37,000 a year
- Hospitality
- Customer service
- Leadership
- Annual leave
- Employee assistance programme
Business Development/Lead Generation - Telesales
Probrand Ltd —Birmingham
- £28,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sales Team Leader
LKQ Corporation —Birmingham
- Full-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
AI Adoption & Innovation Lead
Correla —Solihull
- £80,000 a year
- AI
- Communication skills
- Annual leave
7d
Configuration Engineering Lead
SCC —Birmingham
- £29,727 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Mentoring
- Communication skills
14d
Product Team Leader
River Island —Erdington
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply

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customer service team lead jobs near birmingham, eng

Customer Service Team Leader

WDC Automotive Ltd t/a wedelivercars.co.uk -
Walsall Wood

Quick apply

Job details

Permanent | Full-time
£32,500 - £35,000 a year
9 days ago

Benefits

Casual dress
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

We are looking for an experienced Customer Service Team Leader to lead a newly formed team within an established and growing operation.

This is an exciting opportunity for someone who has a proven background in building, developing, and leading customer service teams. You will play a key role in driving service excellence, supporting the wider business, and ensuring our customers continue to receive the brilliant, market-leading service that sits at the heart of our brand.

As Customer Service Team Leader, you will be responsible for leading the day-to-day performance of the team, upholding proven processes, and identifying opportunities to implement new and improved ways of working where required. You will also work closely with the Head of Business to support overall customer contract management, with a strong focus on Service Level Agreements, KPIs, and maintaining high standards across the customer journey.

Key Responsibilities

Lead, coach, and develop a newly formed customer service team.
Drive a culture of service excellence, accountability, and continuous improvement.
Ensure the team delivers against agreed Service Level Agreements and key performance indicators.
Monitor team performance and provide clear support, feedback, and guidance.
Support the Head of Business with customer contract management and operational requirements.
Act as an escalation point for customer queries, complaints, and service challenges.
Maintain strong working relationships with customers, internal teams, and key stakeholders.
Review existing processes and support the implementation of new processes where required.
Ensure all communication, both written and verbal, reflects the high standards of the business.
Promote a professional, customer-focused approach across the team.

About You

We are looking for someone who is confident, proactive, and passionate about delivering outstanding customer service. You will need to be comfortable leading from the front, setting clear expectations, and supporting your team to perform at their best.

The successful candidate will have:

A proven track record of building and leading customer service teams for a minimum of 2 years.
Experience managing team performance against SLAs, KPIs, or similar service targets.
Excellent written and verbal communication skills.
Strong people management skills, with the ability to motivate and develop others.
The confidence to deal directly with end customers and internal stakeholders.
A process-driven mindset, with the ability to identify improvements where needed.
A calm, professional approach when handling escalations or challenging customer situations.
A genuine interest in delivering brilliant service and representing the brand to a high standard.

What We Offer

Salary of £32,500 – £35,000 depending on experience.
Monday to Friday working pattern.
Opportunity to lead and shape a newly formed team.
A key role within an established operation.
The chance to make a real impact on customer service delivery, processes, and performance.
Supportive working environment with clear expectations and room to grow.

Pay: £32,500.00-£35,000.00 per year

Benefits:

Casual dress
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in birmingham, eng

Customer Service Team Leader

Customer Service Team Leader

Lead Customer Experience Manager

Customer Service Team Leader

Key Lead - Bullring, Hollister

Tyre Solutions Lead

BCAL Operations Team Leader (Specialist Logistics)

Visual Team Leader

Front Office Team Leader

Lead, Experience

Admin Team Leader - Maternity Cover

Admin Team Leader

F&B Lead - NEC Exhibitions

Account Manager Team Manager

Senior F&B Lead- NEC Exhibitions

Business Development/Lead Generation - Telesales

Sales Team Leader

AI Adoption & Innovation Lead

Configuration Engineering Lead

Product Team Leader

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