Employment advisor Work, Jobs in Birmingham, Eng (with Salaries)

[6811/6812] Customer Contact Centre Advisor
National Highways —Birmingham
- Up to £34,062.50 a year
- Full-time
- Computer literacy
- No experience needed
- Data entry
- Free parking
8d
Careers and Employment Advisor, 35 hours
Worcestershire County Council —Worcester
- £29,832 - £31,877 a year
- Full-time
- Hybrid work
- Annual leave
User Researcher
Department for Work and Pensions —Birmingham
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
12d
Dispenser
Boots —Birmingham
- £16 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
Digital Learning Advisor
Gowling WLG —Birmingham
- Full-time
- Hybrid work
- Training & development
- Annual leave
Health and Wellness Sales Advisor
Boots —Stratford-upon-Avon
- £13.56 - £15.59 an hour
- Part-time
- No experience needed
- Communication skills
- Employee assistance programme
- Employee discount
Careers and Employment Advisor (28 hours)
Worcestershire County Council —Redditch
- £23,866 - £25,502 a year
- Mentoring
Complaints/Customer Experience Advisor
Platform Housing Group —Birmingham
- Up to £34,845 a year
- Full-time
- Remote
- Continuous improvement
- Annual leave
Strategic Advisor
West Midlands Combined Authority —Birmingham
- £58,091 - £65,108 a year
- Part-time
- Data analysis skills
- Communication skills
- Negotiation
- Annual leave
- Employee discount
12d
Retail Sales Advisor - Coventry
Oak Furnitureland —Coventry
- £44,700 - £49,950 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
Sales Advisor
Kite Packaging —Coventry
- £26,265 - £34,000 a year
- Full-time
- Sales
- Customer service
- Computer literacy
- Life insurance
Quick apply
9d
Head of People and Culture
WMGC —Birmingham
- £80,000 - £90,000 a year
- No degree
- Mentoring
- Recruiting
4d
Aftersales Advisor
BCA —Wolverhampton
- £14.11 an hour
- Monday to Friday
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Apprenticeship Compliance Officer
West Midlands Fire Service —Birmingham
- £38,220 a year
- Full-time
- Data entry
- Communication skills
- Free parking
- Employee assistance programme
9d
Reporting and Analysis Advisor
High Speed Two (HS2) —Birmingham
- £32,050 - £37,700 a year
- Full-time
- Microsoft Word
- Computer literacy
2d
HSQE Advisor
Ground Control —Coventry
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Employee discount
Quick apply
Risk & Ethics Advisor
Shoosmiths —Birmingham
- Research
- Analysis skills
- Communication skills
Customer Experience Advisor
Veolia ES (UK) Limited —Cannock
- £26,437 a year
- Full-time
- Organisational skills
- Annual leave
- Employee discount
Quick apply
HR Advisor FTC
National Express West Midlands —Birmingham
- Up to £36,000 a year
- Full-time
- Hybrid work
- Human resources
- Training & development
- Employee assistance programme
HR Advisor
COLAS ROADS UK —Birmingham
- £35,000 - £37,500 a year
- Human resources
- Organisational skills
- IT
- Annual leave
- Employee discount

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[6811/6812] Customer Contact Centre Advisor

National Highways -
Birmingham

Apply Now

Job details

Full-time | Fixed term contract
Up to £34,062.50 a year
8 days ago

Benefits

Free parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
No experience needed
Complaint handling
Data entry
Customer interaction
Communication skills

Full job description

Job reference: 000517

Salary: Competitive

Department: Operational Delivery

Location: Birmingham (National Traffic Operations Centre)

Employment type: Fixed term

Hours Per Week: 37

Job start date: 09/11/2026

Closing date: 28/08/2026

Job Description

About the job.

x2 Permanent contract and x1 12 month fixed term contract and 1x 6 month fixed term contract available.

We are inviting applicants to join our exciting Customer Contact Centre, working for National Highways. We are recruiting for Contact Centre Operators to work from our modern, purpose built contact centre, based within the National Traffic Operations Centre, Quinton, Birmingham. Free parking is provided.

We require highly motivated individuals to join a company that prides itself on ensuring the 4,000,000 customers who use our network daily, get home, safe and well. Successful candidates will demonstrate an ability to work under pressure and provide accurate and prompt information to our customers and stakeholders. You will be the first point of contact for customers and will support the wider business, by handling incoming queries directly, in a timely manner.

Our Customer Contact centre operates 24/7, 365 days of the year, so our operators work 6 days on, 4 days off. Consisting of 2 earlies (5.30am – 2.45pm), 2 lates (1pm – 10.15pm) and 2 nights (8.45pm – 6am)

The starting salary for this role is up to £34,062.50 (made up of base salary plus 25% shift allowance).

Responding appropriately to customers via a range of channels, including phone, email and white mail, to ensure queries and complaints are handled effectively and in a timely way.
Record accurate reports of incoming real-time issues and calls from recovery companies, in order for the Regional Operations Centre to deploy resources as required.
Act as an ambassador for National Highways, by promoting it services to external contacts and key stakeholders.
Responding and logging high level correspondence

About you.

Ability to work effectively with others as part of a team delivering an efficient customer service.
Ability to accurately capture, record and relay information using the appropriate technology, in an operational environment.
Experience of working within a customer service environment, however contact centre experience is not necessary as you will receive a full, comprehensive training package upon commencing your employment with National Highways.
Computer Literate and ability to multi-task.
Excellent communication skills and telephone manner.
A good level of written work, to accurately record details of contacts and compose responses to customers.

About us.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

Please note, the advert may close ahead of the deadline if we receive a large number of applications.

Apply Now

Refine Your Search

employment advisor jobs in birmingham, eng

[6811/6812] Customer Contact Centre Advisor

Careers and Employment Advisor, 35 hours

User Researcher

Dispenser

Digital Learning Advisor

Health and Wellness Sales Advisor

Careers and Employment Advisor (28 hours)

Complaints/Customer Experience Advisor

Strategic Advisor

Retail Sales Advisor - Coventry

Sales Advisor

Head of People and Culture

Aftersales Advisor

Apprenticeship Compliance Officer

Reporting and Analysis Advisor

HSQE Advisor

Risk & Ethics Advisor

Customer Experience Advisor

HR Advisor FTC

HR Advisor

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