It technical support (1st line) Work, Jobs in Birmingham, Eng (with Salaries)

IT Support
School of Coding —Birmingham
- £28,000 - £32,000 a year
- Full-time
- Google Suite
- Computer Science
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
IT Technical Support (1st Line)
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
3d
IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
IT Field Engineer - Birmingham
T-Tech —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
10d
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Apprenticeships at ASSA ABLOY UK
ASSA ABLOY —Willenhall
- Business development
- Continuous improvement
- Organisational skills
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
7d
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Senior IT Support Engineer – 3rd Line
TCNS (Total Computer Network Services) —Sutton Coldfield
- £40,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
- In-person
Quick apply
8d
Infrastructure Operations Engineer
National Crime Agency —Birmingham
- £47,049 - £56,996 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
1d
Marketing and Packaging Executive
Lifetime Brands Europe —Aston
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Free parking
- Annual leave
Quick apply
1d
Applications Operations Engineer
National Crime Agency —Birmingham
- £47,049 - £56,996 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Travel
- Mentoring
- Annual leave
1d
Senior Analyst- Analysis and Insight
National Crime Agency —Birmingham
- Full-time
- Presentation skills
- Travel
- Leadership
- Annual leave
- Sick pay
Event Executive
Legends Global (Europe) —Coventry
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Senior TechOps Generalist
Octopus Energy Group —Coventry
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
Quick apply
Lead Cyber Security Monitoring
Driver and Vehicle Standards Agency —Birmingham
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
Asset Lifecycle Manager (HVDC)
National Grid —Warwick
- Up to £85,000 a year
- Hybrid work
- Travel
- Leadership
- Communication skills
10d
Legal Director - Commercial Dispute Resolution
TLT —Birmingham
- Full-time
- Hybrid work
- Business development
- Communication skills

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IT Support

School of Coding -
Birmingham

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Annual leave
Company pension
Company events
Employee assistance programme
Employee discount

Qualifications

Technical troubleshooting
Desktop support
Google Suite
Computer Science
User account provisioning
User account management
Computer hardware
CompTIA Network+
Organisational skills
Application support
Business
Stock coordination
Communication skills
CompTIA A+

Full job description

About School of Coding & AI

School of Coding & AI is a growing education provider delivering programmes across Coding, Computer Science, AI, Business and Higher Education. As we continue to grow, reliable IT support is critical to keeping staff and students productive, connected and secure.

About the role

We are looking for a hands on and dependable IT Support Officer to take ownership of day to day hardware support across the organisation.

This role will focus heavily on laptop provisioning, hardware setup, software updates, stock control and 1st/2nd line support for staff. You will play a key part in making sure devices are set up properly, issues are resolved quickly, and both staff and students have access to secure, up to date technology.

This is a practical role for someone who enjoys solving problems, staying organised and being the go to person for IT support across the business.

What you'll be doing

As an IT Support Officer, you will:

Set up, configure and deploy laptops and other IT equipment for new starters and existing staff
Provide 1st and 2nd line technical support for hardware, software, user access and general IT issues
Troubleshoot laptop, printer, connectivity, peripheral and account related issues
Ensure staff and student devices are kept up to date with required software, patches and security updates
Manage IT stock including laptops, chargers, accessories and other equipment, keeping accurate records of allocation, returns and availability
Support user onboarding and offboarding, including device setup, account creation, permissions and asset recovery
Maintain IT asset registers and ensure all devices are logged, tracked and properly assigned
Escalate more complex issues where needed and work with third party suppliers or support partners to resolution
Support the maintenance of Google Suite or similar business systems, including password resets, user setup and access support
Assist with maintaining basic IT security standards across devices and users
Help ensure IT support processes are organised, documented and followed consistently
Provide responsive, user friendly support to staff with varying levels of technical confidence

Requirements

What we're looking for

You are practical, organised and comfortable dealing with a high volume of day to day IT issues. You take pride in keeping devices running properly, staying on top of updates and giving users confidence that problems will be dealt with properly.

Essential

Previous experience in an IT support role, including 1st and 2nd line support
Experience setting up and managing laptops and other user hardware at scale
Experience managing IT stock, asset registers or equipment allocation
Good working knowledge of Windows laptops and common business software
Experience supporting Microsoft 365 and G-Suite, user accounts and access issues
Confidence troubleshooting hardware, software and basic networking issues
Strong organisational skills with the ability to manage competing priorities
Clear communication skills and a helpful, service led approach

Desirable

Experience supporting both staff and student or end user environments
Experience with Active Directory, Entra ID or similar user administration tools
Knowledge of patch management, software deployment and endpoint security best practice
Familiarity with ticketing systems and IT documentation processes
CompTIA A+, Network+ or similar IT qualification
Degree, diploma or relevant technical certification in IT, Computing or a related field

Why join us

A broad, hands on IT role with real ownership
Opportunity to shape and improve IT support processes as the organisation grows
Varied work across hardware, support, software updates and stock management
Supportive team environment with room to develop

Benefits

Salary of £28,000 to £32,000 per year, depending on experience

Generous annual leave entitlement
Pension scheme
Employee Assistance Programme
Company events
Retail discounts through Bright Exchange

Quick apply

Refine Your Search

it technical support (1st line) jobs in birmingham, eng

IT Support

IT Technical Support (1st Line)

IT Service Desk Analyst

IT Field Engineer - Birmingham

2nd Line Technical Analyst

2nd Line Support Technician

Apprenticeships at ASSA ABLOY UK

1st / 2nd Line IT Support Analyst

3rd Line Support Engineer

Senior IT Support Engineer – 3rd Line

Infrastructure Operations Engineer

Marketing and Packaging Executive

Applications Operations Engineer

Senior Analyst- Analysis and Insight

Event Executive

Senior TechOps Generalist

Lead Cyber Security Monitoring

Asset Lifecycle Manager (HVDC)

Legal Director - Commercial Dispute Resolution

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