Network support specialist Work, Jobs in Birmingham, Eng (with Salaries)

Service Support Analyst
XC Trains Limited —Birmingham
- £32,000 - £35,000 a year
- Microsoft Outlook
- Customer service
- Windows
Quick apply
6d
Specialist Technical Support Level 3 (Applications)
West Mercia Police —Hindlip
- £43,668 - £49,716 a year
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Python
- Annual leave
- Employee assistance programme
Estate Agent Selling Luxury Homes
Fine & Country —Birmingham
- £100,000 - £120,000 a year
- Remote
- Work from home
- Flexible schedule
Quick apply
Senior 1st Line Support Analyst
Intercity Technology —Birmingham
- Hybrid work
- Windows
- Communication skills
- Employee assistance programme
Careers Adviser
Shaw Trust —Birmingham
- £29,229 - £35,085 a year
- Care plans
- Communication skills
- School
Investigator
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- In-person
- Annual leave
- Employee discount
11d
National IT Specialist - Network Infrastructure
Aldi —Atherstone
- £37,685 - £54,530 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Computer networking
- Annual leave
- Sick pay
Telecoms Technical Specialist - Core Networks
National Grid Electricity Distribution —Tipton Green
- £63,949 a year
- Hybrid work
- Travel
- Free parking
- Annual leave
Quick apply
Technology Graduate
West Midlands Combined Authority —Birmingham
- £29,031 - £32,601 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Operations Specialist III, High-Tech (UK)
Airspace —Birmingham
- £48,000 - £61,000 a year
- Remote
Quick apply
Intelligence Analyst
NetWatch Global —Birmingham
- £24,697 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- IT
- Store discount
- Health & wellbeing programme
Quick apply
17h
Asset Information Assurance Lead
Department for Work and Pensions —Birmingham
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
- Annual leave
- Employee assistance programme
17h
Specialist Technical Support Level 3 (Critical Saab Support)
West Mercia Police —Hindlip
- £43,668 - £49,716 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- Linux
- Annual leave
- Employee assistance programme
3d
IT Manager
Jewellery Quarter Bullion Ltd —Birmingham
- Up to £60,000 a year
- Full-time
- IT
- Linux
- In-person
- Store discount
- Profit sharing
Quick apply
2d
Network Technical Architect
Government Property Agency —Birmingham
- £56,500 - £62,554 a year
- Full-time
- Presentation skills
- Computer networking
- IT
- Annual leave
Subsea Integrity & Operations Specialist
BT —Birmingham
- Engineering
- Continuous improvement
- No degree
- Gym membership
3d
Training & Development Specialist - Signalling
Siemens —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Teaching
- Time management
Operator - Asset Inspector
National Grid Electricity Distribution —Birmingham
- £39,508 a year
- Customer service
- Driving
- Free parking
- Annual leave
Quick apply
6d
Estate Agent Selling Luxury Homes
Fine and Country —Birmingham
- £100,000 a year
- Remote
- Work from home
- Flexible schedule
Commercial Specialist – Professional Services
Homes England —Birmingham
- £39,933 - £46,573 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme

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Service Support Analyst

XC Trains Limited -
Birmingham

Quick apply

Job details

£32,000 - £35,000 a year
6 days ago

Qualifications

ITIL Certification
Microsoft Outlook
Incident management
Customer service
Windows
Analysis skills
Continuous improvement
ITIL
IT support
Organisational skills
IT
Problem management
Communication skills
A Level
Active Directory

Full job description

Service Support Analyst

Location: Birmingham (Primarily Office-Based with travel to our depots across the network as required)

Salary: £32-35K

Are you a proactive IT professional with a passion for delivering exceptional technical support and customer service? We're looking for a talented Service Support Analyst to join our team in Birmingham, providing expert support across a diverse range of systems, applications and technologies.

This is an exciting opportunity for an experienced IT support specialist who enjoys troubleshooting technical issues, working collaboratively with users and colleagues, and playing a key role in maintaining high-quality IT services.

About the Role

As a Service Support Analyst, you will be responsible for diagnosing, resolving and escalating IT incidents and service requests while ensuring excellent customer experiences. You'll work across a broad range of Microsoft technologies, providing technical expertise and support to colleagues and stakeholders.

Alongside technical troubleshooting, you'll contribute to IT administration, system documentation, user guides and knowledge base articles, helping to drive continuous improvement across IT services.

While the role is mainly office-based in Birmingham, occasional travel to meet colleagues, clients and suppliers, including overnight stays, may be required.

Key Responsibilities

Provide 2nd line technical support for IT systems, applications and users.
Diagnose, troubleshoot and resolve a wide variety of hardware, software and network-related issues.
Manage incidents, service requests and problems in line with agreed SLAs.
Communicate effectively with users, managing expectations and providing regular updates.
Support Microsoft operating systems and the Microsoft 365 environment.
Administer Active Directory users, groups and Exchange functions.
Troubleshoot Outlook within a networked environment, including permissions, calendar sharing and delegation.
Create and maintain technical documentation, user guides and knowledge base articles.
Work collaboratively with internal teams, suppliers and stakeholders to resolve complex technical issues.
Contribute to service improvement initiatives and IT best practices.

About You

We're looking for someone who combines strong technical expertise with a customer-focused approach.

Essential Skills & Experience

Minimum 2 years' experience in an IT Support or Service Desk environment.
Strong incident management experience, including stakeholder communication and expectation management.
Experience working to SLA targets for incidents, requests and problem management.
Knowledge of Active Directory and Exchange administration.
Strong experience supporting Windows operating systems and Microsoft 365 applications.
Experience troubleshooting Outlook in a business environment.
Excellent communication, organisational and customer service skills.
Strong analytical and problem-solving abilities.
Ability to prioritise workloads effectively in a fast-paced environment.
Practical understanding of IT Service Management frameworks such as ITIL.
Up-to-date knowledge of IT infrastructure, technologies and industry best practice.
Ability to quickly learn and retain new technical information.
Strong attention to detail and commitment to service excellence.
Comfortable working collaboratively within a team environment.

Desirable Skills & Experience

Experience identifying and mitigating business risks.
Experience within the transport or rail industry.

Qualifications

Essential

Good standard of education (A-Level equivalent or relevant industry experience).
ITIL Foundation certification.

Desirable

Degree-level education or equivalent professional experience.
Microsoft certifications such as AZ-900

Why Join Us?

Opportunity to work with a wide range of technologies and systems.
Supportive and collaborative team environment.
Professional development and career progression opportunities.
Chance to make a real impact through the delivery of high-quality IT services.

If you're an enthusiastic IT professional looking for your next challenge, we'd love to hear from you. Apply today and become part of a team committed to delivering outstanding technology support and service excellence.

Closing date: 24th July 2026

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Refine Your Search

network support specialist jobs in birmingham, eng

Service Support Analyst

Specialist Technical Support Level 3 (Applications)

Estate Agent Selling Luxury Homes

Senior 1st Line Support Analyst

Careers Adviser

Investigator

National IT Specialist - Network Infrastructure

Telecoms Technical Specialist - Core Networks

Technology Graduate

Operations Specialist III, High-Tech (UK)

Intelligence Analyst

Asset Information Assurance Lead

Specialist Technical Support Level 3 (Critical Saab Support)

IT Manager

Network Technical Architect

Subsea Integrity & Operations Specialist

Training & Development Specialist - Signalling

Operator - Asset Inspector

Estate Agent Selling Luxury Homes

Commercial Specialist – Professional Services

I want to receive the latest job alerts for network support specialist in birmingham, eng

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