Online remote Work, Jobs in Birmingham, Eng (with Salaries)

Online Operations Assistant
First Intuition —Birmingham
- Full-time
- Remote
- Customer service
- Microsoft Office
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Online Tutors - MBA - Aston Online
Online Education Services —Birmingham
- Monday to Friday
- Remote
- Doctoral degree
- Master's degree
- University
- Flexible schedule
Quick apply
8d
Health & Wellness Consultants | Looking for change | Remote Opportunity
GearUp2Success —Birmingham
- Remote
- Marketing
- Flexible schedule
Quick apply
App Support Analyst
TVS Supply Chain Solutions —Birmingham
- £30,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
6d
Assessment Coordinator
RICS —Birmingham
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
Intelligence Analyst
NetWatch Global —Birmingham
- £24,697 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- IT
- Store discount
- Health & wellbeing programme
Quick apply
5d
Features & News Editor
Aidem Digital CIC —Birmingham
- £80 a day
- Hybrid work
- English
- Organisational skills
- In-person
- Flexitime
- Work from home
Quick apply
Social Media Content Creator
Apothecare Group Limited —Sutton Coldfield
- £165.99 - £325.00 a day
- Part-time
- Hybrid work
- In-person
- Free parking
Quick apply
1d
Administrator – CYP & Adult Community Services
Midland Mencap —Birmingham
- £13.44 an hour
- Full-time
- Microsoft Excel
- Organisational skills
- SharePoint
1d
IT Service Desk Agent
Royal Shakespeare Company —Stratford-upon-Avon
- £26,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
8d
Senior Space Crisis Exercising and Training Advisor
Department for Science, Innovation & Technology —Birmingham
- £44,620 - £49,065 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- IT
- Annual leave
- Employee discount
12h
Investigation Specialist
RICS —Birmingham
- Hybrid work
- Annual leave
13d
Service Desk Analyst
Rubix —Sandwell
- Full-time
- Azure
- Microsoft Outlook
- Customer service
3d
Retail Online Research Volunteer- Store Based (Stechford)
Barnardo's —Birmingham
- Call to connect
- IT
- In-person
- Store discount
- Employee discount
Digital Communication Sales Specialist
GearUp2Success —Birmingham
- Remote
- Work from home
Quick apply
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- Maintenance
- IT
- AI
- Free parking
- Annual leave
11d
Youth Charter Community Campus Coordinator
Youth Charter —Birmingham
- £27,500 a year
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Translation Project Manager
WORD360 Language Services —Birmingham
- Up to £26,000 a year
- Hybrid work
- Project management
- Organisational skills
- In-person
- Annual leave
- Flexible schedule
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Sales Development Representative
TechBiz Global GmbH —Birmingham
- Full-time
- Remote
- Sales
- Marketing
- Bachelor's degree
Quick apply

I want to receive the latest job alerts for online remote in birmingham, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

online remote jobs near birmingham, eng

Online Operations Assistant

First Intuition -
Birmingham

Quick apply

Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service
Microsoft Office
Organisational skills
HubSpot

Full job description

Job Location: Remote

First Intuition (FI) is an outstanding provider of accountancy training and apprenticeships. This is an exciting opportunity to join a fast-paced team with excellent career prospects. If you are hard-working and dedicated, FI is an ideal place to get ahead.

Job summary:

First Intuition (FI) Online is a provider of Online and Online Live ACCA and CIMA courses through commercial sales, and we also support the wider FI network in delivering high-quality blended apprenticeship programmes. We pride ourselves on offering a personal and supportive approach to training, where people are at the heart of everything we do.

We are seeking a proactive and customer-focused Online Operations Assistant to support students throughout their journey with FI Online. You will act as the first point of contact for student enquiries, providing clear and helpful guidance from initial enquiry through to course booking and ongoing support.

You will play a key role in delivering an excellent student experience by responding to queries efficiently, ensuring accurate course bookings, and supporting students as they progress through their studies. You will also work closely with internal teams to ensure a seamless and professional service is delivered at all times.

The ideal candidate will bring experience in customer service, strong organisational skills, and the ability to manage multiple enquiries while maintaining a high level of attention to detail.

Success in this role will be measured through responsiveness to enquiries, accuracy of bookings, student satisfaction, and contribution to a smooth and efficient student journey.

Key responsibilities:

Be the primary point of contact for FI online acting as the first contact for student enquiries
Respond to student enquiries via our ticketing system in a timely and professional manner, providing clear and accurate information
Answering telephone calls from students, providing information and following up with written summaries
Process course bookings for students, employers, and internal stakeholders, ensuring accuracy and attention to detail
Ensure students have access to our online learning platform and course materials
Ensure invoices are raised in a timely manner
Maintain accurate and up-to-date student records across relevant systems
Liaise with tutors, CRMs, and other internal teams to resolve student queries and ensure a smooth student experience
Support students throughout their journey, including handling queries, resolving issues, and directing them to appropriate support where needed
Identify recurring issues or trends in student enquiries and share feedback with the team to support continuous improvement
Support the Online Operations Supervisor and Head of Online Operations and Service with administrative tasks and ad hoc projects as required

Skills and experience:

Essential:

Previous experience in a customer service role managing a journey e.g. handling enquiries through to booking through to dealing with issues through to supporting progression
Excellent communication (both written and verbal)
Comfortable talking on the phone
Able to multi-task and comfortable managing competing priorities in a busy environment
Reliable, detail-oriented, and proactive in spotting and solving issues
Flexible and adaptable team player, with the ability to collaborate with different teams across the business
Ability to adapt to changing systems and processes
Ability to work independently and as part of a team
Comfortable using standard IT tools (MS Office, email, etc.)
Willingness to travel for Team meetings in Birmingham
Right to work in the UK

Preferred:

An understanding of professional qualification training in a professional service environment.

Experience of using a CRM such as Administrate or HubSpot

Location:

This role is remote, with travel at least twice a month to the Birmingham First Intuition office, located in the city centre and within walking distance of main transport hubs

Benefits:

As a valued member of the FI team, you will benefit from:

Competitive salary

25 days annual leave, rising to 30 with 5 years’ service, plus bank holidays

3 ‘FI Days’ – usually the days between Christmas and New Years off

Flexible working and family-friendly policies

Employee Assistance Programme with 24/7 confidential support

Competitive pension and private medical insurance

Company shares scheme

Ongoing training and development

Long-term career progression in a growing company

Safeguarding Commitment:

We are committed to safeguarding young people and adults and follow Safer Recruitment processes. All successful candidates will be required to complete a DBS check (Enhanced for some roles). This post is exempt from the Rehabilitation of Offenders Act 1974.

Diversity and Inclusion:

At First Intuition, we’re proud to be a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, cultures, and experiences

Quick apply

Refine Your Search

online remote jobs in birmingham, eng

Online Operations Assistant

Online Tutors - MBA - Aston Online

Health & Wellness Consultants | Looking for change | Remote Opportunity

App Support Analyst

Assessment Coordinator

Intelligence Analyst

Features & News Editor

Social Media Content Creator

Administrator – CYP & Adult Community Services

IT Service Desk Agent

Senior Space Crisis Exercising and Training Advisor

Investigation Specialist

Service Desk Analyst

Retail Online Research Volunteer- Store Based (Stechford)

Digital Communication Sales Specialist

IT Helpdesk Analyst

Youth Charter Community Campus Coordinator

Translation Project Manager

1st / 2nd Line IT Support Analyst

Sales Development Representative

I want to receive the latest job alerts for online remote in birmingham, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected