Operational excellence team leader Work, Jobs in Birmingham, Eng (with Salaries)

Customer Service Team Leader
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall Wood
- £32,500 - £35,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
9d
Senior Operations Manager
Sendero Dynamics —Birmingham
- £4,500 - £7,500 a month
- Full-time
- Management
- ERP systems
- Analysis skills
- Employee stock purchase plan
Quick apply
1d
Shift Operations Manager
TJX Europe —Walsall
- Weekends only
- Employee discount
Store Manager
Aldi —Smethwick
- £52,910 - £69,000 a year
- Annual leave
Operational Excellence (OpEx) Manager – EMEA
Redzone —Birmingham
- £70,000 - £85,000 a year
- Full-time
- Remote
- English
- Travel
- IT
Quick apply
Stores Team Leader
e-ppl Ltd —Shirley
- £18.46 an hour
- Overtime
- ERP systems
- Leadership
Quick apply
9d
Store Manager - Full Time
Cash Generator —Birmingham
- £32,000 - £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
Quick apply
11d
Admin Team Leader - Maternity Cover
TR Fastenings —Walsall
- Up to £31,750 a year
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Life insurance
- Sick pay
Quick apply
11d
Global Operations Director
Global Corporate Partners —Birmingham
- £4,500 - £6,500 a month
- Full-time
- Management
- Analysis skills
- Organisational skills
- Employee stock purchase plan
Quick apply
4d
Customer Service Team Leader
Brett Martin Daylight Systems —Coventry
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Annual leave
Quick apply
10d
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
9d
Operations Manager - Customs & Brokerage
Carousel Logistics —Birmingham
- Up to £60,000 a year
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
Operations Leader - Materials
The Manufacturing Technology Centre —Coventry
- £50,000 - £56,000 a year
- Full-time
- Project management
- Leadership
- Communication skills
Quick apply
Admin Team Leader
Trifast —Walsall
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Annual leave
- Employee assistance programme
10d
Regional Operations Manager Specialist Division
Midlands —Birmingham
- From £70,000 a year
- Full-time
Quick apply
Quality Assurance and Development Manager
Bright Life Living —Great Barr
- £45,000 - £55,000 a year
- Full-time
- Analysis skills
- Travel
- Organisational skills
- Free parking
Quick apply
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
8d
Engineering Team Leader
Accrofab —Alcester
- Full-time
- Microsoft Excel
- Management
- Engineering
Quick apply
Property Co-Orindator Team Leader
Fexco Property Services —Birmingham
- Full-time
- Management
- Organisational skills
- Leadership
Quick apply
3d
Lifecycle Project Manager
Equans —Birmingham
- Full-time
- Contracts
- Annual leave
- Employee assistance programme

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operational excellence team leader jobs near birmingham, eng

Customer Service Team Leader

WDC Automotive Ltd t/a wedelivercars.co.uk -
Walsall Wood

Quick apply

Job details

Permanent | Full-time
£32,500 - £35,000 a year
9 days ago

Benefits

Casual dress
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

We are looking for an experienced Customer Service Team Leader to lead a newly formed team within an established and growing operation.

This is an exciting opportunity for someone who has a proven background in building, developing, and leading customer service teams. You will play a key role in driving service excellence, supporting the wider business, and ensuring our customers continue to receive the brilliant, market-leading service that sits at the heart of our brand.

As Customer Service Team Leader, you will be responsible for leading the day-to-day performance of the team, upholding proven processes, and identifying opportunities to implement new and improved ways of working where required. You will also work closely with the Head of Business to support overall customer contract management, with a strong focus on Service Level Agreements, KPIs, and maintaining high standards across the customer journey.

Key Responsibilities

Lead, coach, and develop a newly formed customer service team.
Drive a culture of service excellence, accountability, and continuous improvement.
Ensure the team delivers against agreed Service Level Agreements and key performance indicators.
Monitor team performance and provide clear support, feedback, and guidance.
Support the Head of Business with customer contract management and operational requirements.
Act as an escalation point for customer queries, complaints, and service challenges.
Maintain strong working relationships with customers, internal teams, and key stakeholders.
Review existing processes and support the implementation of new processes where required.
Ensure all communication, both written and verbal, reflects the high standards of the business.
Promote a professional, customer-focused approach across the team.

About You

We are looking for someone who is confident, proactive, and passionate about delivering outstanding customer service. You will need to be comfortable leading from the front, setting clear expectations, and supporting your team to perform at their best.

The successful candidate will have:

A proven track record of building and leading customer service teams for a minimum of 2 years.
Experience managing team performance against SLAs, KPIs, or similar service targets.
Excellent written and verbal communication skills.
Strong people management skills, with the ability to motivate and develop others.
The confidence to deal directly with end customers and internal stakeholders.
A process-driven mindset, with the ability to identify improvements where needed.
A calm, professional approach when handling escalations or challenging customer situations.
A genuine interest in delivering brilliant service and representing the brand to a high standard.

What We Offer

Salary of £32,500 – £35,000 depending on experience.
Monday to Friday working pattern.
Opportunity to lead and shape a newly formed team.
A key role within an established operation.
The chance to make a real impact on customer service delivery, processes, and performance.
Supportive working environment with clear expectations and room to grow.

Pay: £32,500.00-£35,000.00 per year

Benefits:

Casual dress
On-site parking

Work Location: In person

Quick apply

Refine Your Search

operational excellence team leader jobs in birmingham, eng

Customer Service Team Leader

Senior Operations Manager

Shift Operations Manager

Store Manager

Operational Excellence (OpEx) Manager – EMEA

Stores Team Leader

Store Manager - Full Time

Admin Team Leader - Maternity Cover

Global Operations Director

Customer Service Team Leader

General Manager- Birmingham City FC

Operations Manager - Customs & Brokerage

Operations Leader - Materials

Admin Team Leader

Regional Operations Manager Specialist Division

Quality Assurance and Development Manager

Head of Branch Support

Engineering Team Leader

Property Co-Orindator Team Leader

Lifecycle Project Manager

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