Quality & performance analyst Work, Jobs in Birmingham, Eng (with Salaries)

Quality & Performance Analyst
National Highways —Birmingham
- £36,200 - £40,450 a year
- Full-time
- Continuous improvement
- Contracts
- Analytics
3d
Reporting Analyst
Homes England —Birmingham
- £30,129 - £35,140 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Analytics
- Annual leave
- Employee assistance programme
3d
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- Google Suite
- Continuous improvement
- No degree
- Annual leave
Quick apply
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
Data Reporting and Insights Analyst
NFU Mutual —Stratford-upon-Avon
- £45,000 - £55,000 a year
- Full-time
- Annual leave
- Employee discount
13d
IT Service Analyst
HM Revenue and Customs —Birmingham
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Work from home
3d
Retail Operations Analyst
Im Beyonds Business and Creative Solutions —Birmingham
- £36,000 - £41,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- POS
Quick apply
14d
Business Analyst (12-month FTC)
Low Carbon Contracts Company —Birmingham
- £50,000 a year
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
Quick apply
Business Analyst
SCC —Birmingham
- Monday to Friday
- Hybrid work
- No degree
- Agile
Data and Performance Administrator
Change Grow Live —Coventry
- £26,296.03 a year
- Annual leave
- Employee discount
8d
Plant & Equipment Data Performance Analyst (V.I.E Contract)
COLAS ROADS UK —Birmingham
- ERP systems
- Data analysis skills
- Continuous improvement
PMO Co-ordinator
Laing O'Rourke —Birmingham
- Continuous improvement
- Travel
- Communication skills
Client Advisory Analyst
LGPS Central —Monmore Green
- Full-time
- Hybrid work
- Research
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Digital Performance Analyst
Halfords —Redditch
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Annual leave
- Employee discount
Senior Analyst- Analysis and Insight
National Crime Agency —Birmingham
- Full-time
- Presentation skills
- Travel
- Leadership
- Annual leave
- Sick pay
Senior Business Intelligence and Insights Analyst
Coventry City Council —Coventry
- £39,152 - £39,862 a year
- Analysis skills
- Communication skills
14d
Client Support Analyst
Johnson Controls —Solihull
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
14d
Transformation Portfolio Analyst Role
National Grid —Warwick
- £55,208 - £60,045 a year
- Continuous improvement
- AI
- Analytics
- Work from home
3d
Technical Business Analyst - MES & Digital Solutions
Thermo Fisher Scientific —Birmingham
- Full-time
- Computer Science
- ERP systems
- English
The Core Engineering - Software Engineer - Analyst - Birmingham
Goldman Sachs —Birmingham
- Full-time
- Master's degree
- Maths
- Bachelor's degree
- Employee assistance programme
13d

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Quality & Performance Analyst

National Highways -
Birmingham

Apply Now

Job details

Full-time
£36,200 - £40,450 a year
3 days ago

Qualifications

Contract management
Stakeholder collaboration
NEC contracts
Stakeholder liaison
Internal quality management system auditing
Compliance audits
ISO 9001
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Contracts
Management reporting
Multidisciplinary collaboration
Quality management system (QMS) implementation
Internal quality assurance
Analytics

Full job description

About the job.

National Highways currently has an exciting opportunity for a Quality and Performance Analyst to join our team, based in Birmingham, West Midlands or Mansfield, East Midlands. In this role, you will be responsible for delivering regional performance reporting and supporting the implementation and embedment of performance measurement and management as essential tools for effective contract delivery. A key part of the role will also involve supporting the management and assurance of quality across our contracts, ensuring alignment with our Delivery Plan and driving continuous improvement.

Review Quality Management practices across regional contracts, using performance monitoring and trend analysis to identify improvements, recognise good performance, and address issues through Nonconformity Reports (NCRs) and quality improvement plans.
Deliver, in collaboration with the wider Quality and Performance Assurance (QPA) team, the regional audit programme, encompassing both internal and external audits.
Collaborate with regional and national Operations teams to drive improvements and implement performance reporting, KPIs, and metrics that enhance visibility and allow better understanding of the region’s performance.
Understand and apply relevant standards and contract management documentation within Asset Delivery to support delivery in line with required quality, safety, cost, time, and specification standards.
Work with suppliers and internal teams to drive consistency across the region and nationally and ensure continuous improvement.
Develop and maintain Quality Management documentation. Championing a culture of continuous improvement across the region by ensuring performance feedback and lessons learned are captured, tracked, and monitored through to delivery.

About you.

Understanding of Quality Management Systems, managing non-conformance reports (NCRs), and driving continuous improvement through structured quality processes.
Experienced in undertaking internal and external audits, with an understanding of ISO 9001 (and/or other relevant standards). ISO 9001 Lead Auditor is highly desirable.
Competent in using metrics and data analysis to monitor, interpret, and report on performance, identifying trends and opportunities for improvement.
Proven ability to build and maintain collaborative working relationships across multidisciplinary teams and stakeholders to support shared goals and service delivery.
Familiar with NEC (or similar) contract frameworks and their application in operational environments, ensuring compliance with contractual and quality obligations.

About us.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds

Apply Now

Refine Your Search

quality & performance analyst jobs in birmingham, eng

Quality & Performance Analyst

Reporting Analyst

Technology Analyst - PMO (UK Remote)

2nd Line Technical Analyst

Data Reporting and Insights Analyst

IT Service Analyst

Retail Operations Analyst

Business Analyst (12-month FTC)

Business Analyst

Data and Performance Administrator

Plant & Equipment Data Performance Analyst (V.I.E Contract)

PMO Co-ordinator

Client Advisory Analyst

Digital Performance Analyst

Senior Analyst- Analysis and Insight

Senior Business Intelligence and Insights Analyst

Client Support Analyst

Transformation Portfolio Analyst Role

Technical Business Analyst - MES & Digital Solutions

The Core Engineering - Software Engineer - Analyst - Birmingham

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