Retention specialist Work, Jobs in Birmingham, Eng (with Salaries)

Customer Retentions Specialist
Paul Rigby Group —Birmingham
- £28,089.10 - £32,000.00 a year
- Full-time
- CRM software
- Customer service
- Organisational skills
Quick apply
Customer Contact Specialist
Listers —Worcester
- Up to £32,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Employee discount
14d
Student Coach
Online Education Services —Birmingham
- Hybrid work
- CRM software
- Salesforce
- Continuous improvement
- Annual leave
Quick apply
5d
Teaching Assessor – Business Skills
Sovereign & Bale —Birmingham
- £32,116 - £37,800 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- English
Quick apply
11d
Surety Broker
Exance Services Limited —Birmingham
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Construction experience
- Negotiation
- Health & wellbeing programme
- Bereavement leave
Quick apply
Supported Employability Specialist
BIRMINGHAM DISABILITY RESOURCE CENTRE —Birmingham
- £27,336.53 a year
- Hybrid work
- Travel
- Mentoring
- IT
IPS Employment Specialist
Rethink Mental Illness —Coventry
- £32,073 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- No degree
- Annual leave
- Employee assistance programme
1d
National Operations Manager
Churchill Group —Birmingham
- Up to £50,000 a year
- Management
- Bachelor's degree
- Driving
- Employee discount
- Sick pay
Quick apply
Commercial Account Handler
Howden Group Holdings —Birmingham
- Full-time
- Hybrid work
- Employee discount
European Logistics Specialist
GBA Logistics —Birmingham
- £28,500 - £36,000 a year
- Full-time
- Sick pay
Quick apply
Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Employee assistance programme
Internal Sales Account Coordinator
Travis Perkins plc —West Bromwich
- Full-time
- Customer service
- IT
14d
Admin & Data Entry Specialist
RIV WORLDWIDE LTD —Kidderminster
- £25,000 - £27,500 a year
- Full-time
- Microsoft Excel
- Data entry
- Typing
Quick apply
11d
Toyota Sales Manager - New and Used Car Sales
W R Davies Toyota Stafford —Stafford
- £45,000 - £75,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
8d
Key Account Manager & Projects Lead
Goodfish Group —Cannock
- £45,000 - £50,000 a year
- Full-time
- Project management
- Presentation skills
- Driving
Quick apply
Training Advisor
Coventry and Warwickshire Chamber Training —Coventry
- £27,500 - £30,000 a year
- Part-time
- Microsoft Excel
- Travel
- Mentoring
- Free parking
- Health & wellbeing programme
Quick apply
People Operations Manager
Brightstar Hospitality Management —Birmingham
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Cloud Sales Specialist (Commercial Sector)
SCC —Birmingham
- £80,000 a year
- Monday to Friday
- Hybrid work
- Azure
- Sales
- AWS
Specialist Skills Practitioner
Arnold Clark —Wolverhampton
- £35,000 a year
- Monday to Friday
- Customer service
- English
- Administrative experience
- Annual leave
- Employee discount
Quick apply
8d
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Full-time
- Sales
- ERP systems
- IT
Quick apply

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retention specialist jobs near birmingham, eng

Customer Retentions Specialist

Paul Rigby Group
Birmingham

Quick apply

Job details

Full-time
£28,089.10 - £32,000.00 a year

Qualifications

CRM software
Customer service
Organisational skills
IT
Communication skills
Time management

Full job description

Customer Retention Specialist

Job Purpose

The Customer Retention Specialist plays a vital role in maintaining and strengthening relationships with our existing customer base. The primary objective of this role is to maximise customer retention across both our Sales and Aftersales departments by proactively engaging with customers, identifying opportunities, and generating appointments that lead to increased service bookings, MOTs, vehicle upgrades and long-term customer loyalty.

This role is focused on creating opportunities rather than closing sales. Where a customer expresses an interest in purchasing or upgrading their vehicle, the opportunity will be seamlessly handed over to a Sales Executive to complete the sales process.

Key Responsibilities

Aftersales Retention

Proactively contact existing customers using our CRM database to:
- Book vehicle services.
- Book MOT appointments.
- Promote manufacturer service plans and seasonal offers where appropriate.
Re-engage customers who have not visited the dealership recently.
Encourage customers to continue servicing their vehicles within our dealership.
Ensure customer records and contact details are kept accurate and up to date.
Follow up missed appointments where appropriate.

Sales Opportunity Generation

Contact prospective customers who have submitted enquiries via our website, manufacturer websites or other digital platforms.
Qualify customer interest through friendly, professional conversations.
Arrange appointments for interested customers with the Sales Team.
Contact previous vehicle purchasers to discuss:
- Potential vehicle upgrades.
- End-of-finance opportunities.
- New model launches.
- Manufacturer offers and promotions.
Maintain regular contact with customers approaching replacement cycles.

CRM Management

Effectively utilise the dealership CRM system to:
- Manage customer follow-up activity.
- Record conversations and outcomes.
- Schedule future contact.
- Maintain accurate customer information.
Ensure all customer interactions are recorded in accordance with dealership processes.

Customer Experience

Deliver a professional, friendly and personalised experience on every customer interaction.
Build long-term customer relationships that encourage repeat business.
Act as an ambassador for the dealership and the MG brand.
Resolve basic customer queries or direct them to the appropriate department.

Performance Measures (KPIs)

Success within this role will be measured through:

Service appointments booked.
MOT appointments booked.
Workshop retention rate.
Sales appointments generated.
Qualified sales leads passed to Sales Executives.
Vehicle sales resulting from generated opportunities.
Customer contact activity.
CRM completion and data quality.
Customer satisfaction.

Skills & Experience

Essential

Excellent communication and telephone skills.
Friendly, confident and professional manner.
Strong organisational skills.
Good IT literacy.
Ability to build rapport quickly.
Self-motivated with excellent time management.
Positive and resilient attitude.

Desirable but not essential

Previous experience within the motor industry.
Experience using a CRM system.
Experience in customer service, telesales or appointment setting.
Understanding of vehicle servicing and MOT requirements.

Personal Attributes

The successful candidate will be:

Customer focused.
Target driven.
Enthusiastic and energetic.
Professional at all times.
Able to work independently and as part of a team.
Passionate about delivering exceptional customer service.

Working Relationships

The Customer Retention Specialist will work closely with:

Sales Executives
Sales Managers
Service Advisors
Service Manager
General Manager

to ensure every opportunity is maximised and customers receive a seamless experience.

Commission & Incentives

This role includes a performance-based incentive scheme.

Opportunities generated that result in a completed vehicle sale will attract an introductory commission payment.
Additional performance incentives may be available based on workshop booking targets, customer retention objectives and overall departmental performance.

The bonus scheme will be communicated separately and reviewed periodically.

Quick apply

Refine Your Search

retention specialist jobs in birmingham, eng

Customer Retentions Specialist

Customer Contact Specialist

Student Coach

Teaching Assessor – Business Skills

Surety Broker

Supported Employability Specialist

IPS Employment Specialist

National Operations Manager

Commercial Account Handler

European Logistics Specialist

Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham

Internal Sales Account Coordinator

Admin & Data Entry Specialist

Toyota Sales Manager - New and Used Car Sales

Key Account Manager & Projects Lead

Training Advisor

People Operations Manager

Cloud Sales Specialist (Commercial Sector)

Specialist Skills Practitioner

Account Manager

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