Section leader Work, Jobs in Birmingham, Eng (with Salaries)

Team Leader
Walsall Council —Walsall
- £42,839 - £46,142 a year
- Full-time
- English
- Tax experience
- Flexitime
12d
Project Officer (OPSI)
West Midlands Combined Authority —Birmingham
- £40,539 - £45,342 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
8d
PCB Section Leader
J Lilley and Gillie Ltd —Birmingham
- From £13.50 an hour
- Part-time
- Computer literacy
- English
- Assembly
- Free parking
- Life insurance
Quick apply
Restart Delivery Manager – Birmingham
Shaw Trust —Birmingham
- £44,580 - £55,725 a year
- Annual leave
- Employee assistance programme
4d
Strategic Lead - Place Based Budgets
West Midlands Combined Authority —Birmingham
- £62,906 - £70,535 a year
- Part-time
- No degree
- AI
- Communication skills
- Annual leave
- Employee discount
11d
Ticketing Services Executive
West Midlands Combined Authority —Birmingham
- £30,579 - £34,780 a year
- Part-time
- Customer service
- AI
- Communication skills
- Annual leave
- Employee discount
5d
Site Manager
Wates —Birmingham
- Health & wellbeing programme
Graduate Policy Officer
West Midlands Combined Authority —Birmingham
- £29,031 - £32,601 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
1d
Team Leader - Nuneaton, Warwickshire
Brandon Trust —Nuneaton
- £15.57 - £16.53 an hour
- Monday to Friday
- Management
- Communication skills
- Employee discount
- Referral programme
Headteacher
Keys Children —Cannock
- £55,000 - £75,000 a year
- Full-time
- Leadership
- School
- Teaching
- Referral programme
Quick apply
11d
Test Centre Administrator (Birmingham, UK) (24952)
Pearson —Birmingham
- £13.60 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Band 7 Locality Team Leader
Birmingham Community Healthcare NHS Foundation Trust —Birmingham
- £49,387 - £56,515 a year
- Full-time
- Rehabilitation centre
9d
Programme Leader - STEM (Computer or Health)
Malvern International Plc —Wolverhampton
- £44,974.95 a year
- Full-time
- English
- Master's degree
- University
- Life insurance
- Sick pay
Quick apply
13d
Operations Manager
InPost UK —Lichfield
- £38,000 - £40,000 a year
- Analysis skills
- Continuous improvement
- Driving
- Employee assistance programme
- Life insurance
Quick apply
Chief of Staff to the Chief Executive Officer
West Midlands Combined Authority —Birmingham
- £62,906 - £70,535 a year
- Part-time
- Organisational skills
- AI
- Business
- Annual leave
- Employee discount
12d
Graduate Data Analyst
West Midlands Combined Authority —Birmingham
- £29,031 - £32,601 a year
- Part-time
- Hybrid work
- Analysis skills
- No degree
- AI
- Annual leave
- Employee discount
1d
Senior Supervisor - Newstrade Operations
InPost UK —Coventry
- £38,981.72 a year
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
14d
Employment Specialist (IPS) - Birmingham & Solihull
Shaw Trust —Birmingham
- £29,556 - £35,413 a year
- Communication skills
- Annual leave
- Employee assistance programme
9d
Director, Business Partnering & Support
Birmingham City Council —Birmingham
- £135,398 - £175,419 a year
- Full-time
Partner Manager
Converge Technology Solutions —Stafford
- Full-time
- CRM software
- Sales
- Business development

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Team Leader

Walsall Council -
Walsall

Apply Now

Job details

Full-time
£42,839 - £46,142 a year
12 days ago

Benefits

Flexitime
Company pension

Qualifications

English
Tax experience

Full job description

Customer Experience Centre

Customer Team Leader – Council Tax - Ref: EE05526
G9: £42,839 - £46,142 per annum

Hours: 37 hours per week

Term: Permanent

At Walsall Council, we believe that people are at the heart of everything we do. In our work, the way we listen and respond to our customers and colleagues will decide the way we grow and bring Council’s vision to life. To succeed, we must push the boundaries of customer service and added value -outstanding is the new standard and the new routine. Using evidence-based insight into solving problems, managers will create an environment that supplies opportunities for all individuals and communities to fulfil their potential.

We now have an exciting opportunity for a Customer Team Leader to join our team, at the Customer Experience Centre (CXC).

As leader of people, as a manager you will:

Work collaboratively to develop strong working relationships and supply a bridge between the council and the communities it serves;
Embrace change and strive for improvement continuously.
Provide value for money to ensure services are delivered in a prompt fashion, combining sustainability with quality
Challenge the status quo, enable, and empower, act with integrity
Together, provide services that the people of Walsall will be proud of.

The CXC is the first line of contact to numerous Council Services that supply support for both our residents and businesses in Walsall and CXC is actively involved in promoting positive change across the council, for example shifts to the use of digital channels and to assist Walsall council to achieve/maintain compliance with accessibility regulations.

The main purpose of the role is

To lead and oversee an operational team of customer advisers, ensuring they deliver a high level of customer experience while promoting a positive working culture and championing new ways of working.
To find and develop opportunities for continuous improvement and the use of digital channels for customer access and management.

The successful candidate will

Lead change in procedure and policy based on issues encountered
Work innovatively to resolve issues that have been escalated by either the Customer Adviser or Senior Customer Adviser
Demonstrate our values and behaviours and encourage this in other team members – representing the council appropriately within a customer facing position.
Unlock talent and maximise potential – spotting positive attributes in staff and encouraging further
Lead on team performance, supplying procedural updates where appropriate to ensure a better service.
Record metrics to give a view on performance.
Lead on managing resources ensuring value for money on all council spend within our own control

Please note there is a requirement to support with our out of hours provision on a rota basis as a part of this role and Council Tax experience is essential

If you would like to discuss further for an informal chat please contact Kiran Grewal-Lehal on [email protected]

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).

View Job Description and Employee Specification

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.

We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.

At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.

Closing Date: 8th July 2026.

Interviews to be held w/c 13 July 2026

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits . Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.

Living in Walsall

Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

Walsall Council is committed to Safer Recruitment.

To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.

Social Work Matters - Children's Social Worker Recruitment

Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.

Apply Now

Refine Your Search

section leader jobs in birmingham, eng

Team Leader

Project Officer (OPSI)

PCB Section Leader

Restart Delivery Manager – Birmingham

Strategic Lead - Place Based Budgets

Ticketing Services Executive

Site Manager

Graduate Policy Officer

Team Leader - Nuneaton, Warwickshire

Headteacher

Test Centre Administrator (Birmingham, UK) (24952)

Band 7 Locality Team Leader

Programme Leader - STEM (Computer or Health)

Operations Manager

Chief of Staff to the Chief Executive Officer

Graduate Data Analyst

Senior Supervisor - Newstrade Operations

Employment Specialist (IPS) - Birmingham & Solihull

Director, Business Partnering & Support

Partner Manager

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