Senior customer support representative Work, Jobs in Birmingham, Eng (with Salaries)

Customer Experience Manager
Consumer Council for Water —Birmingham
- £40,510 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Organisational skills
- Annual leave
9d
Senior Claims Handler - Commercial & Schemes
Howden Group Holdings —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Negotiation
Director Volunteer Estate
The Council of Reserve Forces' and Cadets' Association —Birmingham
- £72,840 a year
- Full-time
- Management
- Travel
- Contracts
Quick apply
11d
Chief of Staff to the Chief Executive Officer
West Midlands Combined Authority —Birmingham
- £62,906 - £70,535 a year
- Part-time
- Organisational skills
- AI
- Business
- Annual leave
- Employee discount
Membership Support Officer
National Association of Funeral Directors —Solihull
- £21,000 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
3d
Senior Pensions Administrator
Aon Corporation —Birmingham
- Hybrid work
- Analysis skills
- Continuous improvement
- Driving
Commercial Lead
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Negotiation
- Employee discount
Deputy Education Support Manager - College of Social Sciences - 80447Z26 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Microsoft Office
- University
- IT
- Annual leave
- Sick pay
Senior Financial Lines Claims Adjuster
Chubb —Birmingham
- Full-time
- Hybrid work
- Microsoft Office
- Annual leave
- Employee assistance programme
Commercial Manager
Equans —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Case Administrator Supervisor - Casualty Injury
DAC Beachcroft —Birmingham
- Microsoft Excel
- Management
- Analysis skills
Quick apply
3d
Business Development Manager (Digital Forensics)
CCL Solutions Group Ltd —Stratford-upon-Avon
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Health & wellbeing programme
- Work from home
Quick apply
Senior Project Manager
Mott MacDonald —Birmingham
- Full-time
- Hybrid work
- Project management
- Mentoring
- Contracts
- Annual leave
- Employee discount
Portfolio Leader – Commercial Buildings (EU Remote)
IMI Plc - Legacy Precision —West Midlands Region
- Full-time
- Remote
- Sales
- Master's degree
- Analysis skills
Entry-Level Field Sales Representative (HF1341421)
Flourish —Birmingham
- £35,000 a year
- Full-time
- Hybrid work
- Sales
- Classroom experience
- Communication skills
Quick apply
Senior Operations Supervisor
Diamond Bus —Tividale
- Nights as needed
- Management
- Microsoft Office
- Analysis skills
Project Operations Manager, HUSA Parts
Chart Industries —Stafford
- £115,000 a year
- PMP
- Sales
- Customer service
- Life insurance
On-Site Service Delivery Manager ROH
Genmed.me Limited —Birmingham
- £32,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Annual leave
Quick apply
9d
Senior Facilities Manager
NAA-Jones Lang LaSalle Resources —Birmingham
- Full-time
- HVAC
- In-person
Quick apply
Portfolio Leader Residential- EU Remote
IMI Climate Control —Marston Green
- Remote
- Sales
- Master's degree
- Analysis skills
Quick apply

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senior customer support representative jobs near birmingham, eng

Customer Experience Manager

Consumer Council for Water -
Birmingham

Apply Now

Job details

Permanent | Full-time
£40,510 a year
9 days ago

Benefits

Free flu jabs
Annual leave
Company pension

Qualifications

Management
Presentation skills
Organisational skills
Communication skills

Full job description

Details

Reference number

469005

Salary

£40,510

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Senior Executive Officer

Contract type

Permanent

Type of role

Customer Insight

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Birmingham, West Midlands (England), B2 4BH : Cardiff, Wales, CF10 1EP

About the job

Job summary

CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyones needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen.

We are a government Arms Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra).

Our values:

We expect and support all CCW colleagues to embody and celebrate CCWs values through Positive Energy, Respect for all, Innovative spirit, Delivery of our promises and being Engaged as one (PRIDE).

This is a unique opportunity to join the independent voice for water consumers in England and Wales. As a Customer Experience Manager, you will have the chance to work closely with water companies, regulators and senior stakeholders, playing a key role in assessing customer service performance, influencing improvements and helping to shape the future customer experience agenda across the sector. The role offers significant ownership and influence across a range of high-profile customer experience initiatives, with a focus on stakeholder engagement and sector-wide impact rather than direct people management.

Job description

THE ROLE

As Customer Experience Manager, you will:

Spearhead and coordinate CCW's suite of customer experience assessments of water companies.
Build strong relationships with internal and external stakeholders, acting as a trusted and credible representative of CCW.
Analyse customer service performance, complaints handling and assessment findings to identify areas for improvement.
Prepare high-quality reports, briefings and recommendations for a variety of audiences.
Facilitate discussions, workshops and assessment meetings with confidence and professionalism.
Support the development of customer policy, guidance and future assessment frameworks.
Use evidence and insight to encourage service improvements and drive positive outcomes.
Represent CCW at meetings, forums and industry events across England and Wales.

Person specification

THE CANDIDATE

We are looking for someone who is engaging, organised and people-focused, with:

Experience working in customer experience, complaints, stakeholder engagement or a similar environment.
Knowledge of regulated industries, utilities or the water sector is highly desirable, but not essential.
Strong communication skills and the ability to articulate ideas clearly and influence others.
Experience producing reports, briefings or recommendations based on evidence and analysis.
Experience using data, research and customer insights to support decision-making.
Excellent attention to detail and strong organisational skills.
Confidence engaging with a wide range of stakeholders and directing discussions.
The ability to build credibility, develop relationships and challenge constructively when required.
Sound judgement, initiative and a collaborative approach to problem solving.
A genuine passion for improving customer outcomes.

Benefits

Alongside your salary of £40,510, Consumer Council for Water contributes £11,735 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

BENEFITS & OFFERING

Hybrid working policy: 8 days per month office based, remainder can be worked from home.
25 days annual leave allowance plus 10½ days' public and privilege holidays.
Flexi time is available, with the ability to accrue and take time off in lieu throughout the year.
Generous Civil Service Pension
Health & Fitness allowance
Paid allowance days for voluntary work
Wellbeing Hour once a month
Onsite Coffee shop
Free Eye Test every 2 years and Free Flu Jab annually

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

To be considered for this role, please click on the link provided.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Kamila Korzeniewska
Email : [email protected]

Recruitment team

Email : [email protected]

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team