Senior it support Work, Jobs in Birmingham, Eng (with Salaries)

IT Support Engineer
Greenbul Technology Solutions Ltd —Birmingham
- £31,000 - £40,000 a year
- Full-time
- English
- Windows
- IT
- Life insurance
- Sick pay
Quick apply
5h
Senior 1st Line Support Analyst
Intercity Technology —Birmingham
- Hybrid work
- Windows
- Communication skills
- Employee assistance programme
Information Security & IT Manager
NetWatch Global —Birmingham
- £48,000 - £58,000 a year
- Full-time
- Hybrid work
- IT
- Flexitime
- Flexible schedule
Quick apply
13d
IT Manager
ALM Trading Ltd —Birmingham
- £55,000 - £58,000 a year
- Full-time
- Management
- English
- Analysis skills
- Free parking
Quick apply
Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Software troubleshooting
- Windows
- Free parking
- Profit sharing
Quick apply
22h
Senior Manager - IT Shared Service (Major Incident)
The Co-operative Bank —Coventry
- £68,000 - £93,500 a year
- Full-time
- DevOps
- Microsoft Office
- Travel
11h
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Senior Systems Engineer, User Support
Arch Capital Group Ltd. —Birmingham
- Full-time
- Azure
- Windows
- Microsoft Office
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
Technical Services Manager UK
SCC —Birmingham
- £55,000 - £60,000 a year
- Monday to Friday
- Hybrid work
- Azure
- Computer networking
- IT
2d
Back-End Developer (Remote)
Emperor —Birmingham
- Remote
- Azure
- SQL
- JavaScript
Real Estate Dispute Resolution Associate
Gateley —Birmingham
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
8d
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Travel
- Computer networking
- IT
- Employee assistance programme
Quick apply
Senior Procurement Manager - IT Products & Services
DPD Group UK —Birmingham
- £82,500 a year
- Full-time
- Microsoft Powerpoint
- Travel
- Business
- Free parking
Quick apply
IT Director – UK
Tony Gee and Partners LLP —Birmingham
- Hybrid work
- Computer Science
- IT
- Leadership
- Annual leave
- Employee assistance programme
Senior IT Support Technician / Team Lead
Grainger and Worrall —Bridgnorth
- Up to £35,000 a year
- Full-time
- Windows
- Supervising experience
- Travel
- Free parking
Senior TechOps Generalist
Octopus Energy Group —Coventry
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Senior Software Engineer (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- Java
- AWS
- Mentoring
- Annual leave
Quick apply
Reporting & Analysis Assistant
SCC —Birmingham
- £30,000 - £40,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- ERP systems
- Analysis skills
Senior Software Engineer, Dashboard Platform
Algolia —Birmingham
- £82,500 - £114,800 a year
- Remote
- English
- AWS
- JavaScript
- Work from home

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senior it support jobs near birmingham, eng

IT Support Engineer

Greenbul Technology Solutions Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£31,000 - £40,000 a year
5 hours ago

Benefits

Paid volunteer time
Life insurance
Sick pay

Qualifications

Desktop support
TCP
English
Windows
Technical support
DHCP
IT support
DNS
IT
Communication skills
Active Directory
CompTIA A+
VPN

Full job description

About the Role

Greenbul Technology Solutions Ltd provides business technology, digital support, sustainable IT operations and customer-service solutions to organisations across the United Kingdom.

We are looking for a reliable, technically capable and customer-focused IT Support Engineer to provide first-line and second-line assistance to employees and business clients. The successful candidate will diagnose hardware, software, network and account-access issues while maintaining clear support records and delivering a professional user experience.

You will work with technical teams, service providers and internal departments to ensure that incidents are resolved efficiently and recurring problems are identified and escalated appropriately.

This mid-level position is suitable for candidates with experience in IT support, service-desk operations, desktop support, technical customer service or systems administration.

Key Responsibilities

Technical Support: Provide first-line and second-line assistance through telephone, email, remote-support tools and the company ticketing system.

Incident Diagnosis: Investigate hardware, software, operating-system, network and user-account issues.

Desktop Support: Install, configure and troubleshoot computers, monitors, printers, peripherals and approved business applications.

Account Administration: Create, update and disable user accounts while supporting password resets and access requests.

Software Support: Assist users with Microsoft 365, email, collaboration tools, browsers and other approved workplace applications.

Remote Assistance: Use approved remote-support tools to diagnose and resolve technical issues securely.

Ticket Management: Log, classify, prioritise and update support tickets with accurate notes and resolution details.

Hardware Preparation: Configure laptops, desktops and accessories for new employees and replacement requirements.

User Onboarding: Support new starters with system access, equipment setup and basic technology guidance.

Network Troubleshooting: Investigate routine Wi-Fi, connectivity, printer and local-network problems.

Security Support: Follow company procedures for access control, antivirus alerts, suspicious emails and device-security incidents.

Asset Records: Maintain accurate information about devices, licences, warranties and assigned equipment.

Technical Documentation: Create and update troubleshooting guides, support procedures and frequently asked questions.

Escalation: Refer complex incidents to senior engineers, suppliers or specialist teams with complete supporting information.

Service Improvement: Identify repeated technical problems and recommend practical improvements to systems and support procedures.

What We Are Looking For

At least 2 years of experience in IT support, desktop support, technical support or a related position.
Experience diagnosing common hardware, software and connectivity issues.
Good knowledge of Windows operating systems and Microsoft 365 applications.
Familiarity with user-account administration and password-management procedures.
Strong written and spoken English.
Professional communication skills when supporting non-technical users.
Experience using help-desk, service-management or ticketing systems.
Strong problem-solving and troubleshooting abilities.
Accurate documentation and record-keeping skills.
Ability to prioritise incidents based on urgency and business impact.
Ability to work independently and as part of a technical team.
Patient, dependable and customer-focused approach to support.

Preferred Qualifications

Qualification in Information Technology, Computer Science, Networking or a related subject.
CompTIA A+, Microsoft, ITIL or another relevant technical certification.
Experience supporting Microsoft Entra ID, Active Directory or similar account-management systems.
Familiarity with remote-device management and endpoint-security tools.
Basic understanding of TCP IP, DNS, DHCP, VPNs and wireless networks.
Experience supporting printers, mobile devices and audiovisual equipment.
Previous experience working in a managed-service, professional-services or business-technology environment.
Basic knowledge of sustainable IT practices, device-life-cycle management or energy-efficient technology.

Pay: £31,000.00-£40,000.00 per year

Benefits:

Life insurance
Paid volunteer time
Sick pay

Work Location: In person

Quick apply

Refine Your Search

senior it support jobs in birmingham, eng

IT Support Engineer

Senior 1st Line Support Analyst

Information Security & IT Manager

IT Manager

Senior Support Analyst

Senior Manager - IT Shared Service (Major Incident)

1st / 2nd Line IT Support Analyst

Senior Systems Engineer, User Support

Senior IT Support Analyst

Technical Services Manager UK

Back-End Developer (Remote)

Real Estate Dispute Resolution Associate

IT Field Engineer

Senior Procurement Manager - IT Products & Services

IT Director – UK

Senior IT Support Technician / Team Lead

Senior TechOps Generalist

Senior Software Engineer (UK Remote)

Reporting & Analysis Assistant

Senior Software Engineer, Dashboard Platform

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