Senior service desk technician Work, Jobs in Birmingham, Eng (with Salaries)

Network Engineer Field Operative & Help Desk Support
Power Fibre —Birmingham
- £26,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
2d
Apprentice/Trainee Technician Driver
Trane Technologies —Birmingham
- Weekend availability
- Maintenance
- Continuous improvement
- Computer skills
Service Technician - Midlands Team - ICS Cool Energy Ltd
Trane Technologies —Birmingham
- Weekend availability
- Maintenance
- Continuous improvement
- Computer skills
Senior Geotechnical Engineer
Evan Craig —Birmingham
- £40,000 - £50,000 a year
- Hybrid work
- Engineering
- Master's degree
- Annual leave
Senior Geo-Environmental Engineer
Evan Craig —Birmingham
- £40,000 - £50,000 a year
- Hybrid work
- Engineering
- Master's degree
- Annual leave
Geotechnical Engineer
Amey Ltd —Birmingham
- Mentoring
- Annual leave
Quick apply
2d

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Network Engineer Field Operative & Help Desk Support

Power Fibre
Birmingham

Quick apply

Job details

Permanent | Full-time
£26,000 - £35,000 a year
2 days ago

Benefits

Company pension
Referral programme
On-site parking

Qualifications

Technical troubleshooting
Network installation
Driving Licence
Stakeholder liaison
Network infrastructure
Equipment installation and commissioning
Network support
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Location: Birmingham based, with travel to client sites across the Midlands and surrounding areas
Hours: Monday to Friday, 09:00 to 17:30
Type: Full time, field based and office support
Starting Salary: £30,000 to £36,000, depending on experience
Benefits: Company pension, company vehicle, fuel card, tools and equipment provided

About Infinite Technology (Power Fibre)

About Infinite TechnologyInfinite Technology is an Irish-owned IT Managed Services Provider, established in 1997. With offices in Dublin, Kilkenny and Tipperary, and Birmingham England we support businesses across Ireland with managed services, cloud solutions, cybersecurity, and strategic IT support. Our team is guided by core values of flexibility, teamwork, reliability, proactivity, and open communication.

We work with over 100 clients across various industries, maintaining strong, long-term relationships and delivering thousands of support tickets every month. We are also a proud member of Cyber Ireland.

About the role

We are looking for a practical, customer focused Field Network Engineer Operative and Help Desk Support Technician to join our growing technical team.

This is a hands on role suited to someone with experience in business IT, networks, connectivity, WiFi and general technical support. You will be working directly with clients on site, supporting network installations, troubleshooting connectivity issues, assisting with business broadband and VoIP setups, and providing help desk support when required.

The role is ideal for someone who enjoys variety, can work independently, and is confident dealing with customers in a professional and helpful manner.

You will split your time between visiting client sites, carrying out technical installations and maintenance, and supporting customers remotely through the help desk.

Key Responsibilities

Attending client sites to install, configure and troubleshoot network equipment
Supporting business broadband, WiFi, VoIP and connectivity installations
Setting up routers, switches, access points and other network hardware
Diagnosing and resolving internet, network and basic IT support issues
Providing first line and second line help desk support to business customers
Supporting customers by phone, email and remote access tools
Escalating more complex technical issues where required
Liaising with suppliers, engineers and internal team members to resolve customer issues
Carrying out site surveys and basic network checks
Maintaining accurate notes, job records and customer documentation
Supporting project rollouts, upgrades and new customer installations
Acting as a professional technical contact for customers on site and remotely

What We’re Looking For

Experience in a technical support, field engineering, network support or IT service role
A good understanding of business networks, routers, switches, WiFi and broadband connectivity
Experience with help desk support or customer technical support
Confidence troubleshooting connectivity, hardware and general IT issues
Strong communication skills and a professional customer facing manner
Ability to work independently when visiting client sites
A proactive attitude and willingness to learn new systems and technologies
Full UK driving licence
Relevant IT or networking qualifications are advantageous, such as CompTIA, Microsoft, Cisco or similar

What We Offer

Tools and equipment provided
Company pension
A varied role across field engineering, networking and help desk support
Ongoing training and technical development
Exposure to business broadband, VoIP, WiFi and network infrastructure projects
Opportunities to progress into more senior network engineering or technical support roles

Pay: £26,000.00-£35,000.00 per year

Benefits:

On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

senior service desk technician jobs in birmingham, eng

Network Engineer Field Operative & Help Desk Support

Apprentice/Trainee Technician Driver

Service Technician - Midlands Team - ICS Cool Energy Ltd

Senior Geotechnical Engineer

Senior Geo-Environmental Engineer

Geotechnical Engineer

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