Senior service transition manager Work, Jobs in Birmingham, Eng (with Salaries)

Senior Service Transition Manager
OneAdvanced —Birmingham
- Hybrid work
- Employee assistance programme
- Bereavement leave
Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Senior Project Manager
Equans —Worcester
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Employee assistance programme
MSP Implementation & Service Delivery Manager
Busy Bees —Burntwood
- Up to £50,000 a year
- Full-time
- Recruiting
Service Manager
Rexroth —Birmingham
- Full-time
- Writing skills
- Engineering
- Quality control
- Employee discount
Quick apply
Digital Transformation Manager | 6-Month Fixed-Term Contract
CH&CO —Birmingham
- £65,000 - £75,000 a year
- Hybrid work
- Presentation skills
- Travel
- POS
- Employee assistance programme
- Employee discount
14d
Risk Manager / Senior Risk Manager
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Business development
- Communication skills
Head of Mental Health & Wellbeing
Aston University —Birmingham
- £47,389 - £56,535 a year
- Full-time
- University
- Leadership
- Annual leave
5d
Senior Lettings Manager - UK
Dwelly —Birmingham
- Sales
- Customer service
- Team management
Head of Student Engagement
Aston University —Birmingham
- £47,389 - £56,535 a year
- Full-time
- Management
- University
- No degree
- Annual leave
5d
Process Improvement Project Manager
ISS Facility Services —Birmingham
- Remote
- Microsoft Excel
- Analysis skills
- Continuous improvement
Quick apply
S/4 Hana Finance Transformation Manager/Senior Manager
Capgemini —Birmingham
- Hybrid work
- Business development
- Analysis skills
- Travel
Technical Lead
Serco Group —Solihull
- £65,000 a year
- Full-time
- Google Suite
- Mentoring
- SharePoint
- Employee assistance programme
- Employee discount
Operations Director (FTC)
Communicourt —Birmingham
- Up to £160 a day
- Temporary
- Business development
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Quick apply
Manager - Procurement Transformation
KPMG —Birmingham
- Part-time
- Master's degree
- Business development
- Team management
Servitization and Service Innovation Lead – KTP Associate
Aston University —Birmingham
- £35,000 - £37,000 a year
- Full-time
- Engineering
- Analysis skills
- University
- Annual leave
14d
Customer Insight Project Coordinator
Government Property Agency —Birmingham
- £36,000 - £39,494 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
Resource and Workflow Manager
West Midlands Combined Authority —Birmingham
- £61,497 - £68,945 a year
- Part-time
- Continuous improvement
- Agile
- Communication skills
- Annual leave
- Employee discount
Modern Workplace - Digital Experience Lead
NTT Ltd —Birmingham
- Communication skills
National Sales & Operational Planning Manager
Tarmac —Solihull
- Analysis skills
- Continuous improvement
- Business
- Employee discount

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senior service transition manager jobs near birmingham, eng

Senior Service Transition Manager

OneAdvanced -
Birmingham

Apply Now

Job details

Benefits

Employee assistance programme
Private medical insurance
Paid volunteer time
Bereavement leave
Car scheme
Sick pay

Qualifications

Stakeholder collaboration
IT service management
Risk management
Management reporting
Multidisciplinary collaboration

Full job description

Join OneAdvanced:

We’re looking for a Senior Service Transition Manager to lead the successful transition of IT services for one of OneAdvanced’s highest-priority customers, while also supporting other key strategic accounts and programmes where needed.

You’ll own the end-to-end transition process, ensuring new and changed services move smoothly into live operation with minimal disruption and maximum stability. From planning and governance through to testing, deployment, and operational readiness, you’ll make sure every transition is delivered to a consistently high standard.

Working with enterprise-level accountability, you’ll apply OneAdvanced service transition frameworks and best practices to protect customer experience, ensure operational teams are fully prepared, and deliver stable live services from day one.

This is a hybrid role based out of our York or Birmingham office, with the expectation that the successful candidate will attend the office weekly or monthly as required.

What You Will Do:

Lead the successful transition of IT services into live operation, ensuring services are fully tested, operationally ready, and delivered with minimal disruption for key customers.

Own the full service transition lifecycle from initiation through to operational acceptance
Create and manage transition plans, timelines, dependencies, resources, and risk mitigation
Ensure testing, training, documentation, and support models are completed before go-live
Act as the senior transition lead for customers, building trusted stakeholder relationships and managing escalations
Drive governance, progress reporting, and adherence to service transition frameworks and ITIL best practices
Identify, manage, and resolve risks, issues, and service impacts throughout transition and Early Life Support
Own service acceptance criteria and act as the gatekeeper for live service handover into Operations
Lead knowledge transfer, operational readiness, and post-go-live reviews for continuous improvement
Collaborate across project, technical, operational, and supplier teams to deliver seamless transitions
Track KPIs and provide clear reporting on transition quality, readiness, and service performance

What You Will Have:

Please note, applicants must have the legal right to work in the UK at the time of application.

You’ll be a confident service transition leader who can manage complex change, build trusted customer relationships, and ensure services move smoothly into live operation.

Strong experience in IT Service Management or Service Transition within a senior customer-facing role
Proven success delivering complex transitions across multiple customers or programmes
Good understanding of ITIL best practices, with ITIL and/or SIAM certification desirable
Confident leadership with the ability to challenge and influence stakeholders effectively
Strong risk management, problem-solving, and decision-making skills
Clear communication across technical and non-technical teams
Ability to work independently, manage priorities, and maintain high service quality
Flexibility to travel to customer sites when required

#LI-RL1

What We Do For You:

Wellbeing that means something

26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
24/7 Employee Assistance Programme for confidential support
Private medical insurance for everyone, no medical-history exclusions

Financial benefits that have your back

Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
Income protection: up to 75% salary for 5 years if you ever need it

Grow your career with us

SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
Access to external training and apprenticeships

Making a Difference

MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:

ULEV car scheme with 1,000+ models
Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover

Who We Are:

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com

Apply Now

Refine Your Search

senior service transition manager jobs in birmingham, eng

Senior Service Transition Manager

Customer Onboarding & Transition Specialist

Senior Project Manager

MSP Implementation & Service Delivery Manager

Service Manager

Digital Transformation Manager | 6-Month Fixed-Term Contract

Risk Manager / Senior Risk Manager

Head of Mental Health & Wellbeing

Senior Lettings Manager - UK

Head of Student Engagement

Process Improvement Project Manager

S/4 Hana Finance Transformation Manager/Senior Manager

Technical Lead

Operations Director (FTC)

Manager - Procurement Transformation

Servitization and Service Innovation Lead – KTP Associate

Customer Insight Project Coordinator

Resource and Workflow Manager

Modern Workplace - Digital Experience Lead

National Sales & Operational Planning Manager

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