Shift leader birmingham part time Work, Jobs in Birmingham, Eng (with Salaries)

Shift Leader - Birmingham - Part Time
Insomnia Cookies UK Ltd —Birmingham
- £13.21 an hour
- Part-time
- Hospitality
- Sales
- Bakery
- Annual leave
- Employee assistance programme
Quick apply
Warehouse Operative Nights
Evri —Birmingham
- £13.70 - £20.55 an hour
- Overtime
- Annual leave
13d
Warehouse Operative
Evri —Birmingham
- £12.79 - £19.19 an hour
- Overtime
- Annual leave
Cookie Crew - Birmingham - Part Time
Insomnia Cookies UK Ltd —Birmingham
- £12.71 an hour
- Part-time
- Hospitality
- Customer service
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
14d
Kitchen Leader - Birmingham Airport, Airside-Night Shift
Pret A Manger —Birmingham
- £15.26 an hour
- Part-time
- Driving
- Annual leave
- Employee discount
Food & Beverage Assistant
Aloft Birmingham & Eastside Rooms Conference Centre —Birmingham
- Up to £13.45 an hour
- Part-time
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Test Centre Administrator (Birmingham, UK) (24952)
Pearson —Birmingham
- £13.60 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
School Lettings Assistant/Customer Service Assistant
School Space —Birmingham
- £12.75 an hour
- 8 hour shift
- School
Quick apply
Team Member
EG On The Move Ltd —Tyseley
- £8.05 - £12.90 an hour
- Part-time
- Customer service
- Employee discount
Quick apply
23h
Kitchen staff / 5609 - The Dragon Inn, Birmingham
J D Wetherspoon plc —Birmingham
- £12.91 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
2d
Customer Assistance Coordinator - Roadside
Allianz —Birmingham
- £15,436.34 - £27,013.60 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Employee assistance programme
Team Leader
EG On The Move Ltd —Tyseley
- £13.40 an hour
- Part-time
- Employee discount
Quick apply
23h
Claims Handler
AXA —Birmingham
- £26,228 a year
- Hybrid work
- Customer service
- Microsoft Office
- Time management
3d
Care Assistant
Sanctuary Care —Birmingham
- £13.27 an hour
- No experience needed
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
7d
Lounge Services Team Member Host - Part TIME -
Swissport International AG —Birmingham
- £13.49 an hour
- Part-time
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
10d
Front Office Team Leader
Hyatt Regency Birmingham —Birmingham
- £27,664 a year
- Weekend availability
- Hotel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Housekeeping Assistant
Sanctuary Care —Birmingham
- £12.71 an hour
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Delivery Driver - Birmingham
Loomis UK —Birmingham
- £14.06 - £15.06 an hour
- Overtime
- Driving
- Employee assistance programme
- Employee discount
10d
Customer Claims Specialist
Allianz —Birmingham
- £24,000 - £30,000 a year
- Full-time
- Machine learning
- IT
- Communication skills
- Annual leave
- Employee discount
Group Leader (Autism)
Resources for Autism —Birmingham
- £17.58 an hour
- Part-time
- Hybrid work
- Childcare
- Care experience
- Microsoft Office
- Employee assistance programme
- Flexible schedule
Quick apply
10d

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Shift Leader - Birmingham - Part Time

Insomnia Cookies UK Ltd -
Birmingham

Quick apply

Job details

Part-time
£13.21 an hour

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Flexible schedule

Qualifications

Hospitality
Sales

Full job description

We’re not just a cookie company – we’re a community of Insomniacs. We know our cookies are the most delicious around, but it’s our team members that make Insomnia Cookies an amazing place to be. Have a hunger to succeed? A passion for the sweeter things in life? Got big dreams and a ceaseless imagination? Then we want to get to know YOU!

Purpose of the Role

The Shift Leader supports the Store Manager in delivering the safe, efficient, and successful operation of the bakery during trading hours. Acting as the senior team member on shift, the Shift Leader leads the team to deliver exceptional customer experiences, strong operational standards, and consistent brand execution in line with Insomnia Cookies’ late-night, digital-first model.

This role is ideal for a confident, people-focused individual who thrives in a fast-paced environment, leads by example, and takes ownership of shift-level performance, team engagement, and operational delivery.

Business Context

Insomnia Cookies is a late-night, digital-first bakery delivering warm cookies to customers long after most bakeries have closed. The Shift Leader plays a critical role in ensuring each shift consistently delivers outstanding in-store and delivery experiences, while operating safely, compliantly, and in line with brand standards.

As the UK business continues to grow, Shift Leaders are key to embedding strong day-to-day routines, supporting the development of future leaders, and maintaining a positive, high-performing culture within the bakery.

Key Focus Areas

Shift Leadership: Lead the team during live trading, ensuring clear direction, pace, and accountability.

Consistency and Standards: Deliver Insomnia Cookies brand, operational, and food safety standards on every shift.

Operational Execution: Take ownership of shift-level operations, resolving issues quickly and escalating where required.

Customer Experience: Ensure every customer receives a consistently excellent Insomnia experience.

Commercial Awareness: Support sales growth, labour efficiency, and cost control during shifts.

Key Responsibilities

Commerciality & Shift Performance

Support delivery of store-level sales and labour targets during assigned shifts.
Use daily priorities and direction from the Store Manager to focus team effort.

Drive execution of promotions, upselling, and Limited Time Offers.
Follow stock and waste procedures.

Drive Sales & Profit Protection

Execute company-led promotions, LTOs, and product launches accurately on shift.
Support profit protection by deploying labour effectively and minimising waste.
Identify opportunities during shifts to improve sales or service and feedback to the Store Manager.

People Leadership & Development

Lead, motivate, and support Cookie Crew and Delivery Drivers during shifts.
Provide hands-on coaching and feedback to improve skills, confidence, and performance.
Support onboarding and training of new starters.
Role model Insomnia Cookies values, behaviours, and customer-first mindset.
Address minor performance or conduct issues in the moment, escalating where appropriate.

Marketing, Brand & Customer Experience

Deliver excellent in-store and delivery customer experiences during every shift.
Ensure marketing materials, LTOs, and new product launches are executed correctly.
Act as a brand ambassador by maintaining high standards of service, product quality, and presentation.

Operational Excellence & Compliance

Take responsibility for opening, closing, and late-night trading procedures when on shift.
Ensure compliance with health & safety, food hygiene, and operational standards at all times.
Maintain a safe, clean, and well-organised bakery environment.
Complete required checks and records accurately.
Escalate incidents, risks, or maintenance issues promptly to the Store Manager.

Candidate Profile

Experience
Previous experience in a supervisory or senior team member role within retail, QSR, or hospitality.
Experience working in fast-paced, customer-facing environments.
Exposure to late-night or delivery-led operations is desirable.

Leadership Style
Hands-on, approachable, and confident leading teams during live trading.
Leads by example and supports others through coaching and encouragement.
Communicates clearly and calmly under pressure.

Commercial Awareness
Understands the importance of sales, labour efficiency, and cost control.
Able to prioritise actions during shifts to support store performance.

Mindset & Traits
Energetic, reliable, and adaptable.
Takes ownership of shift performance and team experience.
Solutions-focused with the ability to manage competing priorities.
Motivated to develop and progress within Insomnia Cookies.

Success Measures

Consistent delivery of operational, food safety, and brand standards on shift.
Positive customer feedback and service outcomes.
Strong shift execution, pace, and team engagement.
Effective support of Store Manager priorities and store targets.
Demonstrated readiness for progression into Assistant Manager or Store Manager roles.

Sweet Perks

Flexible work schedules – get work to work around you!

Pension
Holiday Pay
Guaranteed paid day off for your birthday – Who wants to be at work on their birthday?
Guaranteed paid day off for your child’s birthday or pet’s birthday and we’ll throw another one in for your significant other – We are that nice!
50% Employee Discount
Employee assistance and wellness support
Excellent training through the Cookie College
Fun and exciting team environment
Unrivalled culture and values – Work with the team not by yourself
Enjoy a free cookie on every shift

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward and Insomnia Cookies has become a cult brand in the US known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding global footprint we are now here in the UK. We launched in Manchester in 2023, Sheffield in 2024 and are now coming to a city near you! Insomnia Cookies is revolutionising the cookie game by truly "Imagining What’s Possible"!

Quick apply

Refine Your Search

shift leader birmingham part time jobs in birmingham, eng

Shift Leader - Birmingham - Part Time

Warehouse Operative Nights

Warehouse Operative

Cookie Crew - Birmingham - Part Time

Kitchen Leader - Birmingham Airport, Airside-Night Shift

Food & Beverage Assistant

Test Centre Administrator (Birmingham, UK) (24952)

School Lettings Assistant/Customer Service Assistant

Team Member

Kitchen staff / 5609 - The Dragon Inn, Birmingham

Customer Assistance Coordinator - Roadside

Team Leader

Claims Handler

Care Assistant

Lounge Services Team Member Host - Part TIME -

Front Office Team Leader

Housekeeping Assistant

Delivery Driver - Birmingham

Customer Claims Specialist

Group Leader (Autism)

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