Support engineer Work, Jobs in Birmingham, Eng (with Salaries)

1st Line Service Desk Engineer
Midland Heart —Birmingham
- £32,269 a year
- Full-time
- Customer service
Robocode Instructor
RobocodeUK Limited —Solihull
- £13 - £20 an hour
- Part-time
- Bachelor's degree
- In-person
- School
Quick apply
5d
Graduate Engineer: Mechanical
VA Technology Ltd. —Telford
- £29,000 - £32,000 a year
- Full-time
- CAD
- Engineering
- Master's degree
- Life insurance
- Referral programme
Quick apply
8d
Temporary Works Coordinator/Appointed Person
McDermott Civil & Engineering Ltd —Birmingham
- Full-time
- Up to 50% travel
- Engineering
- Electrical experience
Quick apply
7d
Service Administrator/Co-ordinator
RDS Limited —Birmingham
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
Quick apply
7d
Project Engineer
Salinity Solutions —Birmingham
- £55,000 a year
- Full-time
- Hybrid work
- CAD
- Engineering
- Programmable logic controllers
- Free parking
Quick apply
11d
Graduate Engineer
FEV UK Ltd. —Coventry
- Full-time
- Engineering
- Analysis skills
- Communication skills
Technical Support Engineer
M Group —Warwick
- 12 hour shift
- Windows
- IT
- Communication skills
- Employee discount
13h
Engineers
Saputo Inc. —Nuneaton
- £57,371 a year
- Full-time
- Free parking
- Employee discount
3rd Line Technical Support Engineer
Spherica Business Solutions Ltd —Birmingham
- £40,000 - £45,000 a year
- 12 hour shift
- IT
- Employee discount
- Referral programme
Quick apply
CAD Engineer
Dalair Ltd. —Wednesbury
- Full-time
- AutoCAD
- Free parking
- Annual leave
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Travel
- Computer networking
- IT
- Employee assistance programme
Quick apply
Assistant Bridge Engineer
Kier Group —Birmingham
- £32,000 a year
- Full-time
- Engineering
- Maintenance
- Communication skills
Project Technician / Engineer - Midlands
nGeneration —Birmingham
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
IT Support Engineer
Aston University —Birmingham
- £31,236 - £36,636 a year
- Full-time
- University
- No degree
- IT
- Annual leave
1d
1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
2026 Graduate Civil Engineer – Birmingham
Tony Gee and Partners LLP —Birmingham
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Employee assistance programme
Trainee Fire and Security Engineer
A&E Fire and Security Ltd —Droitwich
- From £20,280 a year
- Overtime
- Maintenance
- Programmable logic controllers
- Driving
Quick apply
Building Services Engineer (West Midlands)
Unite Students —Birmingham
- Microsoft Office
- Supervising experience
- Plumbing
- Annual leave
- Employee assistance programme
1st Line Technical Support
Computors Limited —Wolverhampton
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
7d

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1st Line Service Desk Engineer

Midland Heart -
Birmingham

Apply Now

Job details

Permanent | Full-time
£32,269 a year

Qualifications

Customer service
IT support
Help desk

Full job description

Do you enjoy helping people and solving problems? Are you confident talking to a wide range of users and making their day a little easier? If the answer is yes, we'd love to hear from you!

We're looking for a 1st Line Service Desk Engineer to join our busy IT Service Desk team. Whether you're at the start of your career or already have experience in IT support, this role offers the chance to develop further in a supportive and customer-focused environment.

This is a full-time, office-based role, working on a rota between the hours of 8am and 5pm, based at our head office in Birmingham City Centre.

In this role, your priority will be delivering a friendly, efficient, and customer-focused service to colleagues across the organisation. You'll be the first point of contact when someone needs help – whether that's with their laptop, telephony, applications, or other business systems. Using your problem-solving skills, you'll log, update, and resolve incidents and service requests, ensuring every customer receives an excellent experience while meeting or exceeding service targets.

We'll support you to expand your technical knowledge if you're still learning, but if you already have experience in IT Support, you'll have the opportunity to apply your skills straight away and build on them in a diverse and fast-paced environment.

Why join us?

You'll be part of a highly qualified and supportive team, learning from experienced colleagues while sharing your own knowledge.

You'll have the opportunity to strengthen both your technical and customer service skills, dealing with a wide variety of queries and systems.

You'll play a key role in helping us deliver a high-quality service to all of our customers at a time of exciting change and new technologies.

Our ideal candidate? We're looking for someone with a passion for great customer service, who is also keen to grow their technology career. You might already be working in IT support and looking for a new challenge, or you may be earlier in your journey with the enthusiasm and drive to learn quickly. Either way, you'll bring:

Evidence of working in a dedicated IT support or technical helpdesk role.

Proven experience diagnosing and resolving technical issues with laptops, telephony, and business applications / systems.

Direct experience using ticketing software to log, update, and manage tickets within agreed service levels.

Evidence of IT-specific customer care, detailing how they manage user expectations, handle difficult users, and maintain communication throughout the ticket lifecycle.

Please note, in order to be considered for this role we require a mandatory cover letter. This should include details around your experience specifically related to the customer journey, and should be no more than 500 words.

Who are we? We're one team working together for our tenants. We're a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Interested? Find out more about the role and who we're looking for by reviewing the Role Profile and the Midland Heart Mindset. To apply, simply register on our candidate portal and upload your CV along with a Cover Letter telling us:

Why you're interested in furthering your career in IT/Technology.

The customer service and technical skills you'd bring to the role.

Why you'd like to join Midland Heart.

We reserve the right to close this advert early depending on application numbers.

We're proud to be a Disability Confident Employer. Please let us know if you require any adjustments to help you succeed in the recruitment process.

Apply Now

Refine Your Search

support engineer jobs in birmingham, eng

1st Line Service Desk Engineer

Robocode Instructor

Graduate Engineer: Mechanical

Temporary Works Coordinator/Appointed Person

Service Administrator/Co-ordinator

Project Engineer

Graduate Engineer

Technical Support Engineer

Engineers

3rd Line Technical Support Engineer

CAD Engineer

IT Field Engineer

Assistant Bridge Engineer

Project Technician / Engineer - Midlands

IT Support Engineer

1st Line NOC Engineer

2026 Graduate Civil Engineer – Birmingham

Trainee Fire and Security Engineer

Building Services Engineer (West Midlands)

1st Line Technical Support

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