Facilities helpdesk Work, Jobs in Birmingham, Wmd (with Salaries)

Facilities Helpdesk Administrator
ISS Facility Services —Birmingham
- Computer literacy
- Continuous improvement
- Quality control
Quick apply
4d
IT Technical Support (1st Line)
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
3d
Helpdesk Operative
Phosters —Kidderminster
- Full-time
- Communication skills
- Annual leave
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Computer literacy
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Workplace Concierge
Mitie —Birmingham
- Microsoft Outlook
- Computer literacy
- First Aid Certification
9d
Critical Incidents Co-Ordinator
ISS Facility Services —Marston Green
- Microsoft Word
- Computer literacy
- Communication skills
Quick apply
Apprenticeships at ASSA ABLOY UK
ASSA ABLOY —Willenhall
- Business development
- Continuous improvement
- Organisational skills
Facilities Assistant
Birmingham City University —Birmingham
- £26,293 - £28,995 a year
- Weekend availability
- Hybrid work
- University
Helpdesk Operator
ISS Facility Services —Worcester
- £13.01 - £16.26 an hour
- Day shift
- Communication skills
Administrator
Skanska —Walsall
- Full-time
- Communication skills
- Bereavement leave
General Maintenance Technician - West / East Midlands
City Facilities Management (UK) —Birmingham
- £29,395.40 a year
- Full-time
- Employee discount
Building Experience Coordinator
JLL —Birmingham
- Organisational skills
- Front desk
7d
Engineering Scheduler/Service Coordinator
L123 Limited —Penkridge West
- £13.00 - £14.50 an hour
- Full-time
- Analysis skills
- Free parking
- Flexitime
Quick apply
1d
Band 3 Facilities Compliance Auditor
Birmingham Community Healthcare NHS Foundation Trust —Birmingham
- £25,760 - £27,476 a year
- Weekend availability
- Data entry
5d
Building Experience Coordinator
JIK-Integral UK Limited —Birmingham
- Full-time
- Organisational skills
- Front desk
- In-person
Quick apply
7d
Building Manager
Birmingham City University —Birmingham
- £35,331 - £39,002 a year
- Full-time
- Hybrid work
- Management
- University
- Organisational skills
Area Maintenance Technician - West Midlands
City Facilities Management (UK) —Birmingham
- £30,000 a year
- Overtime
- Employee discount
- Life insurance
Estates Assistant
Cushman & Wakefield —Birmingham
- Databases
- Contracts
Quick apply
10d
Regional Operations Manager
OCS Group —Kempsey
- Customer service
- Continuous improvement
- Team management
Quick apply
2d
Premises Manager
Open Thinking Partnership —Hinckley
- £35,451 - £39,165 a year
- Full-time
- Maintenance
- Supervising experience
- In-person
Quick apply
12d

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Facilities Helpdesk Administrator

ISS Facility Services -
Birmingham

Quick apply

Job details

Fixed term contract
4 days ago

Qualifications

Report generation
Computer literacy
Internal department liaison
Compliance management
Continuous improvement
Quality control
Ticket management systems
Management reporting
Progress tracking
Office experience

Full job description

Technical Assurance Coordinator

Contract: Key Account Network

Location: Birmingham, B37 7YN

Hours of work: 40

Contract Type: Fixed Term Contract - 12 months

We are seeking a Certificates Coordinator to support operational delivery across the contract, reporting to the Compliance & Certification Team Leader and/or Service Delivery Manager.

The role focuses on providing and reviewing supporting documentation to ensure technical accuracy and consistent quality control across Reactive, PPM and Remedial works.

Job Description

We are looking for an organised and detail-focused individual who can act as a key link between compliance teams and field service delivery teams.

You will maintain robust records, monitor compliance activity, and produce management information to support performance measurement and continuous service improvement.

Key Responsibilities

Monitor compliance documentation, recording compliance levels and identifying gaps.
Review supporting documentation to ensure technical accuracy and quality control across all delivery streams.
Identify essential remedial actions required to retain compliant status across equipment, activities and the estate.
Track and assign remedial activities, ensuring progress is monitored and recorded.
Ensure all work order tasks have relevant paperwork uploaded within agreed SLAs.
Liaise between compliance analysts/teams and field engineering service delivery teams.
Maintain comprehensive records of all activities and communications for each request.
Produce periodic and ad hoc reports, including management information to support performance monitoring and service improvement.

Professional and Personal Competencies/Qualifications

Strong attention to detail, with the ability to review and process large volumes of documentation.
Reliable, organised, and able to work accurately in a fast-paced environment.
Quick learner who can pick up new processes and systems efficiently.
Strong team player, comfortable working as part of a large and growing team.
IT literate, with experience using systems and digital tools.
Previous office-based experience is desirable.
Experience using ticketing systems, or similar systems, would be advantageous.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

To find out more about what we do go here - https://www.uk.issworld.com/

Work Location: In person

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Refine Your Search

facilities helpdesk jobs in birmingham, wmd

Facilities Helpdesk Administrator

IT Technical Support (1st Line)

Helpdesk Operative

Helpdesk Team Leader

Workplace Concierge

Critical Incidents Co-Ordinator

Apprenticeships at ASSA ABLOY UK

Facilities Assistant

Helpdesk Operator

Administrator

General Maintenance Technician - West / East Midlands

Building Experience Coordinator

Engineering Scheduler/Service Coordinator

Band 3 Facilities Compliance Auditor

Building Experience Coordinator

Building Manager

Area Maintenance Technician - West Midlands

Estates Assistant

Regional Operations Manager

Premises Manager

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