Help desk Work, Jobs in Birmingham, Wmd (with Salaries)

FM Help Desk Operative
Centrick —Birmingham
- £25,000 - £26,000 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Sick pay
Quick apply
ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- In-person
- Annual leave
Quick apply
Technical Apprentice
Birmingham Hippodrome —Birmingham
- £26,436.80 a year
- Weekend availability
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
Hotel Receptionist
The Edgbaston Palace Hotel —Birmingham
- £12.71 an hour
- Part-time
- Hospitality
- Hotel
- Front desk
Quick apply
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Birmingham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
11d
Network Engineer Field Operative & Help Desk Support
Power Fibre —Birmingham
- £26,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
13d
Employment Specialist (Individual Placement and Support)
Change Grow Live —Birmingham
- £30,268.05 - £32,802.41 a year
- Weekend availability
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Recycling Operative
SCC —Birmingham
- £13.45 an hour
- Temporary
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills
2nd Line Technical Support – Infrastructure
SCC —Birmingham
- £30,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Customer Service Assistant
The Riverside Group —Birmingham
- £25,630.92 - £28,154.30 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
3d
Field Interviewer - Birmingham
the National Centre for Social Research —Birmingham
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Front of House Assistant
The Wimpole Clinic Ltd —Birmingham
- £28,000 a year
- Full-time
- Hospitality
- Computer literacy
- Microsoft Office
- Sick pay
Quick apply
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Operational Data Improvement Officer
Platform Housing Group —Birmingham
- Up to £34,845 a year
- Full-time
- Remote
- Travel
- Analytics
- Annual leave
Product and Pricing Data Administrator
nGeneration —Tipton
- £25,272 a year
- Full-time
- Data entry
- Communication skills
- Annual leave
Quick apply
Receptionist (Part-Time)
Liberty Leisure Centres Ltd —Shirley
- £13.50 an hour
- Part-time
- Accounting
- Front desk
- Cleaning
- Free parking
- Employee discount
Quick apply
5d
First Line IT Support Engineer
GT Stewart Limited —Birmingham
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
Residence Co-ordinator
Now Student Living —Birmingham
- £26,364 a year
- Full-time
- Heavy lifting
- Sales
- Customer service
- Health & wellbeing programme
- Life insurance
Quick apply
3d

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help desk jobs near birmingham, wmd

FM Help Desk Operative

Centrick -
Birmingham

Quick apply

Job details

Permanent | Full-time
£25,000 - £26,000 a year

Benefits

Company pension
Sick pay

Qualifications

CAFM software
Organisational skills
Computer skills
Customer support
Communication skills
Facilities maintenance
Progress tracking
Help desk

Full job description

We’re Virtu Property — specialists in soft services for residential property.

Our expert teams deliver high-quality cleaning, caretaking, grounds care, and specialist maintenance to keep properties running smoothly and looking their best.

And we’re not stopping there! We’ve expanded to offer tailored residential freehold housing management, and we’re always exploring new ways to innovate and add value for our clients.

We have an incredible opportunity for an FM Help Desk Operative to join our Facilities Management team and be the first point of contact for all FM-related queries!

As an FM Help Desk Operative, you’ll play a key role in ensuring smooth operations by logging, monitoring, and coordinating maintenance tasks. You’ll deliver exceptional customer service while supporting planned and reactive maintenance across the organisation. This is a standalone role where you’ll have full responsibility for managing the help desk function.

What you’ll be doing

No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.

Handle FM queries via phone, email, and help desk systems.
Log and prioritise maintenance requests, assigning them to the right teams or contractors.
Track progress, ensuring jobs meet SLAs and KPIs.
Provide timely updates to requestors and escalate issues when needed.
Assist with scheduling planned preventative maintenance (PPM).
Maintain accurate records and produce performance reports.

What you need to succeed

Experience in a facilities help desk or customer service role.
Strong IT skills (help desk systems, Microsoft Office).
Excellent communication and organisational skills.
Ability to manage multiple tasks and work under pressure.
Customer-focused and proactive approach.
Desirable: Knowledge of CAFM systems and FM processes.

Why join us?

Time to Recharge: 25 days’ holiday plus bank holidays
Future Security: Enhanced pension scheme based on role
Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
Mental Health Support: 24/7 mental health services
Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
Giving Back: One volunteer day annually to support a charity or cause close to your heart
Benefit Platform: One online platform for all benefits and recognition

At Virtu, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.

Quick apply

Refine Your Search

help desk jobs in birmingham, wmd

FM Help Desk Operative

ICT Support Analyst - Birmingham

Service Desk Analyst / IT Support Help Desk Technician

Technical Apprentice

Hotel Receptionist

2nd Line Help/Service desk Engineer

Operational Support Officer

Network Engineer Field Operative & Help Desk Support

Employment Specialist (Individual Placement and Support)

Recycling Operative

2nd Line Technical Support – Infrastructure

Customer Service Assistant

Field Interviewer - Birmingham

Front of House Assistant

Field Service Administrator

Operational Data Improvement Officer

Product and Pricing Data Administrator

Receptionist (Part-Time)

First Line IT Support Engineer

Residence Co-ordinator

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