Helpdesk coordinator Work, Jobs in Birmingham, Wmd (with Salaries)

Helpdesk Agent
Arcus FM —Redditch
- £26,437 a year
- Weekend availability
- Phone etiquette
- Annual leave
Quick apply
12d
Building Experience Coordinator
JLL —Birmingham
- Organisational skills
- Front desk
23h
Customer Assurance Coordinator
Arcus FM —Redditch
- Up to £29,256 a year
- Part-time
- Writing skills
- Analysis skills
- Computer skills
- Annual leave
Quick apply
2d
Building Experience Coordinator
JIK-Integral UK Limited —Birmingham
- Full-time
- Organisational skills
- Front desk
- In-person
Quick apply
1d
Critical Incidents Co-Ordinator
ISS Facility Services —Birmingham
- Microsoft Word
- Computer literacy
- Communication skills
Quick apply

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Helpdesk Agent

Arcus FM -
Redditch

Quick apply

Job details

Full-time
£26,437 a year
12 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer support
Customer interaction
Retail experience
Phone etiquette

Full job description

Do you have customer service experience?

Enjoy being the first point of contact?

Yes? I may have the ideal role for you…

We require Customer Support Coordinators to join us on a permanent basis, at our Redditch site. Working on a rotating 40-hour basis: Mon – Fri (06:00 – 14:00 / 12:00 – 20:00) and every other weekend. When working the weekend, you’ll have staggered days off in the week to compensate.

You’ll be joining as our first point of contact for all stores requiring our assistance. You’ll take reactive calls, create Work Orders, chasing Engineers as and when required and provide stores with updates.

You’ll have a confident phone manner, being assertive when required. It’ll be challenging at times when you won’t be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You’ll have a great ability to learn and retain information as speed, as you’ll be using several systems and knowing which Engineer to send for which job is essential.

For the right candidate there is an opportunity for you to complete an apprenticeship. Providing you with opportunities for career progression if that’s what you’re looking for.

If you have a ‘can-do’ attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!

When you join us, you’ll receive:

Salary: £26,437 per annum
4% bonus, subject to achievement of targets
25 days annual leave + Bank Holidays.
Group personal pension scheme of matched contributions between 5% and 6%
Life Assurance
Funded Training Sponsorship Scheme
Discounts, vouchers, and financial aid programs

Don’t miss out on this great opportunity, and apply today by clicking on the ‘apply’ button.

Quick apply

Refine Your Search

helpdesk coordinator jobs in birmingham, wmd

Helpdesk Agent

Building Experience Coordinator

Customer Assurance Coordinator

Building Experience Coordinator

Critical Incidents Co-Ordinator

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