Infrastructure specialist Work, Jobs in Birmingham, Wmd (with Salaries)

2nd Line Technical Support – Infrastructure
SCC —Birmingham
- £30,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Facilities Manager (in Manufacturing)
Sigma Components Limited —Hinckley
- £45,000 - £50,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
Quick apply
Graduate Project Manager (Energy) - Birmingham - 2027
Stantec —Birmingham
- Hybrid work
- Bachelor's degree
- Business
File Handler - Military Deafness
Keoghs —Birmingham
- Full-time
- Writing skills
- Communication skills
- Negotiation
- Employee discount
Quick apply
Fully Funded PhD Studentship (2 Positions) – Sustainable Elastomer Materials | James Walker & Univer
James Walker Group —Warwick
- Research
- Analysis skills
- University
Quick apply
10d
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
IT Support Engineer
Precision Ceramics —Birmingham
- Full-time
- Azure
- Windows
- Computer networking
- Sick pay
Quick apply
IT Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
Assistant Project Manager (PMO)
WSP —Birmingham
- Part-time
- Hybrid work
- Microsoft Office
- Contracts
- SharePoint
- Flexitime
- Work from home
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer skills
- Power tools
- In-person
Quick apply
Threat Intelligence Analyst
National Grid —Warwick
- Hybrid work
- Analysis skills
- AI
- Communication skills
10d
Graduate / Junior Sales Engineer
Air Technology Systems Ltd —Bromsgrove
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Engineering
- Master's degree
- Free parking
- Annual leave
Quick apply
Driver
GAP Group —Birmingham
- Full-time
- In-person
First Line IT Support Engineer
GT Stewart Limited —Birmingham
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
14d
Enitial - Trainee Environmental Technician (Northeast Gainsborough)
HSL Compliance Limited —Wolverhampton
- £26,088 a year
- Business development
- Bachelor's degree
- First Aid Certification
Quick apply
Human Factors Consultant (All Levels)
WSP —Birmingham
- Part-time
- Hybrid work
- Team management
- Flexitime
- Work from home
Digital Transformation Manager | 6-Month Fixed-Term Contract
CH&CO —Birmingham
- £65,000 - £75,000 a year
- Hybrid work
- Presentation skills
- Travel
- POS
- Employee assistance programme
- Employee discount
STEELFIXER
Laing O'Rourke —Coleshill
- Continuous improvement
- Construction experience
- Communication skills

I want to receive the latest job alerts for infrastructure specialist in birmingham, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

2nd Line Technical Support – Infrastructure

SCC -
Birmingham

Apply Now

Job details

Permanent
£30,000 - £38,000 a year

Benefits

Paid volunteer time

Qualifications

Technical troubleshooting
TCP
Incident management
Incident queue management
Analysis skills
Service restoration
Continuous improvement
IT support
Technical writing
IP networking
VMWare
Problem management
Root cause analysis
Fault diagnosis and repair
Communication skills
vSphere
Active Directory

Full job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: 2nd Line Technical Support – Infrastructure

Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: £30-38k plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm, Monday – Friday

Interview Process: 2-stage process

Why SCC?

An inclusive workplace
Excellent package: solid basic and company benefits
Hybrid working & core hours in line with role requirements
Career development and life-long learning opportunities
Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

To deliver 2nd line technical support for core infrastructure systems, ensuring stability, secu-rity, and optimal performance across the organisation’s IT environment. The role involves receiving, triaging and troubleshooting incidents escalated from the Service Desk, and re-solving issues within agreed SLAs wherever possible. Escalate unresolved or complex inci-dents to 3rd line support with clear technical analysis, diagnostics and remediation actions already completed.

Key responsibilities:

Triage, prioritise and manage incidents and service requests escalated from the Service Desk.
Troubleshoot and resolve infrastructure issues across supported technologies.
Investigate incidents to identify root causes and implement fixes where appropriate.
Take ownership of incidents through to resolution or escalation.
Escalate complex issues to Technical Specialists / 3rd Line with appropriate technical documentation.
Perform routine infrastructure administration and maintenance activities.
Create and maintain technical documentation and knowledge articles.
Support infrastructure changes, upgrades and service improvement initiatives.
Work with vendors and internal teams to resolve technical issues.
Contribute to problem management and continual service improvement activities.

Skills and experience:

Strong troubleshooting and analytical skills.
Experience supporting Microsoft server and cloud technologies.
Good understanding of Active Directory, DNS, DHCP and Group Policy.
Knowledge of Microsoft 365 services including Exchange Online, Teams and Entra ID.
Working knowledge of VMware vSphere and other virtualisation platforms.
Understanding of networking fundamentals including TCP/IP, routing and firewalls.
Ability to prioritise workloads and manage competing demands.
Strong written and verbal communication skills.
Ability to work independently and take ownership of issues.
Customer-focused approach with a commitment to service excellence.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life

Apply Now

Refine Your Search

infrastructure specialist jobs in birmingham, wmd

2nd Line Technical Support – Infrastructure

Facilities Manager (in Manufacturing)

IT Field Engineer

Graduate Project Manager (Energy) - Birmingham - 2027

File Handler - Military Deafness

Fully Funded PhD Studentship (2 Positions) – Sustainable Elastomer Materials | James Walker & Univer

2nd Line Engineer - Support

IT Support Engineer

IT Infrastructure Support Specialist

Assistant Project Manager (PMO)

L4 Network Engineer Apprentice

Threat Intelligence Analyst

Graduate / Junior Sales Engineer

Driver

First Line IT Support Engineer

2nd Line Technical Analyst

Enitial - Trainee Environmental Technician (Northeast Gainsborough)

Human Factors Consultant (All Levels)

Digital Transformation Manager | 6-Month Fixed-Term Contract

STEELFIXER

I want to receive the latest job alerts for infrastructure specialist in birmingham, wmd

Related Searches

Explore jobs in more locations

About The Role

About Us

Jobseeker tools

Employer Tools

Browse

Stay Connected