Technical support associate Work, Jobs in Birmingham, Wmd (with Salaries)

2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Global Investment Research, Content Management Group - Supervisory Analyst, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Bachelor's degree
- Accounting
- Organisational skills
- Employee assistance programme
Multi Skilled Technician
Mondelēz International —Birmingham
- 12 hour shift
- Maintenance
- Continuous improvement
- Communication skills
Audit Associate (Public Sector External Audit)
Azets —Birmingham
- Full-time
- Team management
- Budgeting
- Training & development
Quick apply
Internal Audit, Professional Practices Learning and Development, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Bachelor's degree
- Training & development
- Business
- Employee assistance programme
Associate Project Controls Consultant
AECOM —Birmingham
- Full-time
- Hybrid work
- Management
- Databases
- Bachelor's degree
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Birmingham
- £3,800 a month
- Full-time
- Sales
Quick apply
Operations & Technical Drawing Support Assistant
Beaumont Traffic Management —Redditch
- From £30,000 a year
- Full-time
- Schematics
- Customer service
- Computer literacy
- Free parking
- Sick pay
Quick apply
Junior Packaging Development
Mondelēz International —Birmingham
- Temporary
- Hybrid work
- Engineering
- Data analysis skills
- Master's degree
Trainee Accounts Associate
Ballards LLP —Droitwich
- Full-time
- Hybrid work
- No experience needed
- Travel
- Organisational skills
Quick apply
3d
Asset & Wealth Management - Change Management – Associate - Birmingham
Goldman Sachs —Birmingham
- Full-time
- Project management
- Conflict management
- Communication skills
- Employee assistance programme
10d
Employment Associate - Birmingham
Irwin Mitchell —Birmingham
- Business development
- Mentoring
- Leadership
Software Engineer | Associate | Birmingham | 2026
Goldman Sachs —Birmingham
- Full-time
- Computer Science
- Engineering
- Master's degree
- Employee assistance programme
Associate Surveyor - Asset Experience Associate
JLL —Birmingham
- Sales
- Contracts
- Budgeting
Corporate Senior Associate
Gateley —Birmingham
- Hybrid work
- Business development
- Mentoring
- Negotiation
- Annual leave
- Employee assistance programme
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Birmingham
- £3,800 a month
- Full-time
Quick apply
Associate, Employment
Fieldfisher —Birmingham
- Full-time
- Business development
- Analysis skills
- Mentoring
- Work from home
7h
Assistant Consultant / Consultant, Air Quality - Birmingham
WSP —Birmingham
- Part-time
- Hybrid work
- Communication skills
- Flexitime
- Work from home
Internal Audit - Treasury Risk Associate – Birmingham
Goldman Sachs —Birmingham
- Full-time
- Analysis skills
- Financial services
- Accounting
- Employee assistance programme
14d
Digital Audit, FS Senior Associate
Pwc UK —Birmingham
- Full-time
- Hybrid work
- Team management
- Mentoring
- Training & development

I want to receive the latest job alerts for technical support associate in birmingham, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support associate jobs near birmingham, wmd

2nd Line Support Technician

Converge Technology Solutions -
Stafford

Apply Now

Job details

Full-time
£26,000 - £28,900 a year

Benefits

Annual leave

Qualifications

Microsoft Windows Server
Technical troubleshooting
Technology infrastructure experience
ITIL Certification
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Network infrastructure
Continuous improvement
CompTIA Network+
Mentoring
Network support
SharePoint
IP networking
Customer support
VMWare
Customer interaction
Root cause analysis
CompTIA Security+
Communication skills
Help desk

Full job description

Location: Hybrid – Converge HQ, Acton Gate, Stafford
Department: Managed Services
Hours: 37.5 hours per week
Reports to: 2nd/3rd Line Support Team Leader
Salary: £26,000 – £28,900 per annum
Join a Purpose-Led Tech Company Driving Sustainability
Converge UK is on a mission to deliver sustainable, innovative IT solutions—and we're growing. We're looking for an experienced and customer-focused 2nd Line Support Technician to join our Managed Services team.
If you're passionate about solving technical challenges, enjoy working with Microsoft technologies and infrastructure, and take pride in delivering exceptional customer service, this is an exciting opportunity to develop your career within a supportive and forward-thinking technology business.
What You'll Do
As a key member of our Managed Services team, you'll provide advanced technical support for customers with managed support and warranty contracts. Acting as the primary technical escalation point for our 1st Line Service Desk, you'll diagnose and resolve complex technical issues while ensuring excellent customer service and timely resolution of incidents.
Core Responsibilities

Manage and resolve escalated 2nd Line incidents and service requests within agreed service levels.
Act as the primary technical escalation point for 1st Line Support Technicians, providing technical guidance, mentoring and knowledge sharing.
Deliver outstanding customer service, maintaining clear communication throughout the lifecycle of every support request.
Maintain accurate documentation, ticket updates and knowledge base articles within the service management system.
Follow ITIL processes, security standards and company policies to deliver a high-quality support service.
Contribute to continuous improvement initiatives and knowledge sharing across the wider support team.

Role-Specific Tasks

Diagnose and resolve issues across Windows Server environments, Microsoft 365, Active Directory, Exchange, networking and virtualisation platforms.
Administer and troubleshoot Microsoft 365 environments, including Exchange Online, Entra ID (Azure AD), SharePoint, Teams, licensing, security policies and tenant configuration.
Support and maintain Windows Server infrastructure and virtualisation platforms such as Hyper-V and VMware.
Monitor customer systems, investigate alerts and carry out proactive maintenance to minimise disruption.
Independently troubleshoot core network infrastructure including DNS, DHCP, VPNs, VLANs, routing and switching to identify and resolve complex technical issues.
Support system upgrades, patching, maintenance activities and infrastructure improvements.
Work collaboratively with 3rd Line Engineers and technology vendors to resolve complex technical issues and perform root cause analysis.

What We're Looking For
We're looking for someone who enjoys problem solving, thrives in a fast-paced support environment and takes ownership of delivering exceptional service.
Essential

Previous experience working within a Managed Service Provider (MSP) or IT Services environment.
Experience acting as the primary technical escalation point for 1st Line Service Desk technicians.
Strong experience supporting and administering Microsoft 365 environments beyond basic user administration, including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), licensing and security.
Hands-on experience supporting and maintaining Windows Server environments and virtualisation platforms such as Hyper-V or VMware.
Strong troubleshooting skills across core networking technologies including DNS, DHCP, VPNs, VLANs and routing.
Experience supporting Windows 10/11, Active Directory and enterprise infrastructure.
Experience troubleshooting hardware, software and infrastructure issues.
Excellent communication, organisation and customer service skills.
A proactive mindset with a passion for continuous learning and technology.

Desirable

Microsoft certifications beyond Fundamentals level (such as Microsoft Certified Associate, Azure Administrator, Microsoft 365 Administrator or equivalent).
CompTIA Network+, Server+, Security+ or equivalent technical certifications.
ITIL Foundation certification.

Why Join Us?
At Converge UK, you're not just doing a job—you're contributing to a company with purpose.
Our Values

Empowering Our People – We invest in your growth.
Sustainability & Community at Heart – Your work directly supports our environmental impact goals.
Customer-Centric Excellence – You'll help deliver solutions that make our clients better and faster.
Partnerships Built on Trust – Work in a supportive, collaborative team environment.

What We Offer

Hybrid working with a blend of office and remote working.
Opportunities to work with a wide range of enterprise technologies and Microsoft platforms.
Ongoing technical training, professional development and certification support.
A collaborative team environment where knowledge sharing is encouraged.
Wellbeing support through our Help at Hand employee app and optional Health Cash Plan.
Holiday Buy Scheme – purchase up to 5 additional days of annual leave (T&Cs apply).
Career progression opportunities within one of the UK's leading sustainable technology providers.

Ready to Apply?
If you're an experienced IT support professional looking to take the next step in your career with a company that values innovation, sustainability and its people, we'd love to hear from you.
Apply today and grow your career with Converge UK.

Apply Now

Refine Your Search

technical support associate jobs in birmingham, wmd

2nd Line Support Technician

Global Investment Research, Content Management Group - Supervisory Analyst, Associate, Birmingham

Multi Skilled Technician

Audit Associate (Public Sector External Audit)

Internal Audit, Professional Practices Learning and Development, Associate, Birmingham

Associate Project Controls Consultant

JUNIOR SALES ADVISOR

Operations & Technical Drawing Support Assistant

Junior Packaging Development

Trainee Accounts Associate

Asset & Wealth Management - Change Management – Associate - Birmingham

Employment Associate - Birmingham

Software Engineer | Associate | Birmingham | 2026

Associate Surveyor - Asset Experience Associate

Corporate Senior Associate

JUNIOR SALES CONSULTANT

Associate, Employment

Assistant Consultant / Consultant, Air Quality - Birmingham

Internal Audit - Treasury Risk Associate – Birmingham

Digital Audit, FS Senior Associate

I want to receive the latest job alerts for technical support associate in birmingham, wmd

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected