Senior advisor Work, Jobs in Birmingham (with Salaries)

Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £27,000 - £37,400 a year
- Full-time
- Sales
- Customer service
- English
- Annual leave
Quick apply
2d
Senior Repayment Fraud Strategy Advisor
HM Revenue and Customs —Birmingham
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Work from home
8d
Employee Relations Advisor
Select Lifestyles —West Bromwich
- £38,000 - £40,000 a year
- Full-time
- Management
- Travel
- Human resources
Quick apply
2d
Senior Valuer & Business Development Manager
Black Country sales and Lettings —Dudley
- £40,000 - £60,000 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
Quick apply
Safety Coordinator ( Administrator )
Evolve technical Recruitment —Birmingham
- £20 - £25 an hour
- Full-time
- Microsoft Powerpoint
- Organisational skills
- SharePoint
Quick apply
1d
Senior Health & Safety Advisor
Voyage Care —Lichfield
- £45,000 - £50,000 a year
- Full-time
- Travel
- Mentoring
- Communication skills
11d
Contract - Accessibility Administrator
Deloitte —Birmingham
- Hybrid work
- Microsoft Excel
- Oracle
- Microsoft Outlook
1d
Senior People Advisor
Centrick —Birmingham
- £35,000 - £40,000 a year
- Full-time
- Sick pay
Quick apply
5d
HR Manager
Taxpro —Birmingham
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Human resources
Quick apply
Customer Support Advisor
Cambridge University Press & Assessment —Coventry
- £24,900 - £28,650 a year
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
Technical Support Advisor
SolaX Power UK Ltd —Atherstone
- From £30,000 a year
- Full-time
- Software troubleshooting
- English
- No degree
- Free parking
- Employee discount
Quick apply
9d
Senior Content Officer – SuperTechWM
Birmingham City University —Birmingham
- £38,050 - £44,131 a year
- Part-time
- Hybrid work
- Project management
- University
- Financial services
21h
Senior Health & Safety Advisor
Drive System Design —Leamington Spa
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
10d
Senior Smoking Cessation Advisor
Walsall Healthcare NHS Trust —Walsall
- £32,073 - £39,043 a year
- Weekend availability
- Organisational skills
- Communication skills
19h
Senior Clinical Lead (Mental Health Setting)
Women's Consortium —Birmingham
- Full-time
- Hybrid work
- Master's degree
- Supervising experience
- Case management
Quick apply
Government Soft Landings (GSL) Lead
Department for Work and Pensions —Birmingham
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Engineering
- Master's degree
- Presentation skills
- Annual leave
- Employee assistance programme
2d
Customer Service Advisor
Stock N Lock Self Storage —Worcester
- From £26,400 a year
- Weekend availability
- Sales
- Customer service
- Merchandising
- Store discount
- Employee discount
Quick apply
Senior Leasehold Property Manager
Department for Work and Pensions —Birmingham
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
12d
People Advisor - Operations & Analytics
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Administrative experience
- Analysis skills
Senior HSE Advisor
SGS —Oldbury
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply

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Customer Service Advisor

Etech Mobility UK Ltd
Birmingham

Quick apply

Job details

Full-time
£27,000 - £37,400 a year
2 days ago

Benefits

Annual leave
Company pension
On-site parking

Qualifications

Live chat
Sales
Customer service
English
Data entry
Phone etiquette

Full job description

Etech Mobility, Birmingham (HQ)

Location: Birmingham, B8 1AU

£27,000–£30,000 base (by tier) on 40-hour patterns, pro-rata for the 48-hour pattern | + annual performance bonus (up to 10%) | Full-time, 9:00am–5:30pm | Possible patterns: Monday–Friday, 5-day rota Monday–Saturday, or Monday–Saturday (6 days)

About Etech Mobility

Etech Mobility is a UK mobility brand specialising in lightweight foldable electric wheelchairs. We sell primarily online, supported by showrooms in Birmingham and Glasgow, with additional locations planned. Our mission: making mobility affordable and empowering for everyone.

Online is our primary channel: most customers find us, research us and decide on us online. This role sits at the heart of that channel.

The role

You'll be a Customer Service Advisor at our Birmingham HQ, handling our online customer base across phone, email and chat. The work is genuinely 50/50: half is sales enquiries (helping new customers understand what they need and what to buy), half is post-sale support (resolving issues, returns, fault reports, warranty queries). Both flow through the same desk so customers get one point of contact, before and after the order.

Handle inbound phone, email and chat enquiries from prospective and existing customers
Discover what a buyer actually needs and guide them to the right product: chair, scooter or accessory
Convert enquiries into orders: specification, pricing, delivery and follow-up
Resolve post-sale issues: delivery problems, fault reports, returns, warranty queries
Coordinate with the workshop and warehouse on technical and dispatch escalations
Log every interaction in the CRM and helpdesk so the next contact has context
Follow up on warm leads who haven't yet bought, and check in on customers who recently did

You report to the Customer Service Manager.

Working pattern

Birmingham HQ-based, 9:00am to 5:30pm with a 30-minute unpaid break each day. Possible patterns, agreed before you start and consistent week to week:

Monday to Friday (5 days, 40 hours/week)
5-day rota across Monday to Saturday with one weekday off (40 hours/week)
Monday to Saturday (6 days, 48 hours/week, base pro-rated up by 20%)

Sunday is always off. Predictable schedule, life outside work.

What we're looking for

Calm, composed and empathetic by nature: our customers are often older, often anxious, and frequently making an emotional purchase
Comfortable with hard conversations: winning back frustrated customers, advising alternatives that reduce returns, taking a complaint and turning it around
Strong listener and discoverer: sales conversion in our niche comes from understanding the customer's needs in genuine conversation, not from sales technique
Customer-facing experience: phone, email or chat support, online retail, or any consumer-facing role where the conversation does the work
Good written English: half the day is email and chat
Comfortable with digital tools: phone systems, helpdesk / CRM, Shopify admin
Mobility or medical sector experience is a plus, not a requirement. We train product knowledge.

Compensation

On 40-hour patterns (Mon–Fri or Mon–Sat 5-day rota):

£27,000 starting base (Tier A), rising to £28,500 (Tier B) and £30,000 (Tier C) with tenure and proven performance
Realistic OTE at target: £29,700 (Tier A) rising to £33,000 (Tier C)

On the 48-hour pattern (Mon–Sat 6 days), base is pro-rated up by 20%:

£32,400 starting base (Tier A), £34,200 (Tier B), £36,000 (Tier C)
Realistic OTE at target: £35,640 (Tier A) rising to £39,600 (Tier C)

Applies to all patterns:

Annual performance bonus, up to 10% of base, awarded at your year-end review
28 days paid annual leave, pension auto-enrolment
Paid monthly via PAYE; bonus paid following the annual review

Career progression

Path: Customer Service Advisor → Senior Customer Service Advisor → Customer Service Manager. Senior Advisors sit at £31,000–£34,000 base by tier (OTE up to around £37,400 at Tier C); CS Manager band £35,000–£40,000 (OTE up to around £44,000). Progression is based on demonstrated performance across both sales and support sides.

Probation

Standard 3-month probation.

How to apply

Send your CV and a short cover note (one paragraph on why this role, why Etech Mobility) to [email protected]. Or apply via the LinkedIn / Indeed listing.

HQ address: Unit 9 Network Park Industrial Estate, Duddeston Mill Road, Birmingham, B8 1AU

We're hiring fast. We aim to move from application to offer within 2-3 weeks. The process is light: a CV review, a video call, and references if we proceed.

Pay: £27,000.00-£37,400.00 per year

Benefits:

On-site parking

Experience:

Inbound call: 3 years (required)
Sales: 1 year (required)
Customer service: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior advisor jobs in birmingham

Customer Service Advisor

Senior Repayment Fraud Strategy Advisor

Employee Relations Advisor

Senior Valuer & Business Development Manager

Safety Coordinator ( Administrator )

Senior Health & Safety Advisor

Contract - Accessibility Administrator

Senior People Advisor

HR Manager

Customer Support Advisor

Technical Support Advisor

Senior Content Officer – SuperTechWM

Senior Health & Safety Advisor

Senior Smoking Cessation Advisor

Senior Clinical Lead (Mental Health Setting)

Government Soft Landings (GSL) Lead

Customer Service Advisor

Senior Leasehold Property Manager

People Advisor - Operations & Analytics

Senior HSE Advisor

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