First line managers Work, Jobs in Bishop's Stortford, Hrt (with Salaries)

Customer Experience & Operations Consultant (Fixed-term contract)
Molton Brown —Bishop's Stortford
- Overtime
- Social media management
- Customer service
- Data analysis skills
Quick apply
Children's club manager
The Code Zone —Bishop's Stortford
- £30,000 - £35,000 a year
- Full-time
- Childcare
- Management
- Experience working with children
Quick apply
14d
Junior IT Support Analyst
LPL Construction Services —Bishop's Stortford
- £28,100 - £32,000 a year
- Full-time
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
Quick apply
3d
Production Supervisor
One Good Thing Ltd —Hitchin
- £35,000 a year
- Full-time
- Bar
- Leadership
- Mechanical knowledge
- Free parking
- Annual leave
Quick apply
Development Centre Coach
M.R.F.A —Great Dunmow
- £15 - £25 an hour
- Part-time
- In-person
- Communication skills
Quick apply
3d
Trainee Site Manager (1-Year Fixed Term Contract)
Walter Thompson (Contractors) Ltd —Girton
- Full-time
- Supervising experience
- In-person
- Internship
- Employee discount
Quick apply
8d
Employee Relations Advisor
Arcus FM —Brentwood
- Up to £42 an hour
- Full-time
- Management
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
Operations Controller(OOH)
CitySprint —Letchworth
- £26,757 - £29,345 a year
- Part-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Sales Advisor - LEGO / Miniso - Stansted Airport
Lagardère Travel Retail (UK & IRE) —Stansted
- £13.75 an hour
- 12 hour shift
- Communication skills
- Employee discount
- Life insurance
Quick apply
Barista
Starbucks —Bishop's Stortford
- Weekend availability
- Store discount
- Employee assistance programme
First Line Manager
Currys —Stevenage
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
9d
Dutch - Associate Enterprise Customer Success Manager (Automotive SaaS)
Percepta —Basildon
- £45,000 a year
- Full-time
- Remote
- Bilingual
- CRM software
- Sales
- Annual leave
- Employee assistance programme
Quick apply
9d
HR Advisor (Training) | Operations Group | Human Resources | LMB 2551
UK Research and Innovation (UKRI) —Cambridge
- £30,512 - £36,495 a year
- Full-time
- Oracle
- Doctoral degree
- Computer literacy
Human Resources Officer
Mont Rose College of Management & Sciences —Ilford
- £38,000 - £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Bereavement leave
Quick apply
Community Library Assistant, Cherry Hinton
Cambridgeshire County Council —Cambridge
- £25,948 - £25,989 a year
- Customer service
- Travel
- IT
- Annual leave
- Employee discount
9d
Temporary Security Officer
ABM UK —Bishop's Stortford
- Temporary
- First Aid Certification
- Annual leave
- Employee discount
Quick apply
12d
Localisation Coordinator
Raspberry Pi Foundation —Cambridge
- £32,000 - £37,500 a year
- Full-time
- Salesforce
- English
- Bachelor's degree
- Annual leave
Quick apply
1d
Soft Services Supervisor
ABM UK —Welwyn Garden City
- £34,500 a year
- Full-time
- Management
- Presentation skills
- Organisational skills
- Employee discount
Quick apply
IT Support Analyst Apprentice
The Delta Group —Bishop's Stortford
- Hospitality
- Customer service
- Microsoft Office
Quick apply
10d
Warehouse Technician (Audio Visual)
Terry Tew Sound & Light —Loughton
- £23,000 - £26,500 a year
- Full-time
- Driving
- In-person
- Hand tools
- Free parking
Quick apply

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first line managers jobs near bishop's stortford, hrt

Customer Experience & Operations Consultant (Fixed-term contract)

Molton Brown -
Bishop's Stortford

Quick apply

Job details

Fixed term contract

Benefits

Company pension

Qualifications

Social media management
Customer service
SAP
Data analysis skills
Microsoft Office
Contracts
Communication skills
A Level

Full job description

Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao´s global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.

Expertly blended in London, Molton Brown's signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.

About the Role

Fixed-term contract, Customer Experience & Operations Consultant: 16 weeks from 7th September - 24th December, with some weekend work where required. This role combines delivering outstanding customer experiences with identifying and implementing operational improvements. By building trust through engaging interactions and enhancing processes, the Consultant will help strengthen customer satisfaction, loyalty, and advocacy, contributing to overall business success.

What you will do:

Manage escalated customer interactions across all channels (including social media), ensuring adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and the company's tone of voice. Adapt seamlessly to changing priorities and demands, demonstrating advanced objection handling and problem-solving.
Facilitate the efficient processing of customer returns, refunds, and manual fraud reviews, reporting any suspicious activity to the Line Manager to support fraud prevention efforts.
Maintain accurate customer records in the CRM system, ensuring compliance with GDPR standards.
Develop and maintain product/campaign -specific FAQs with approval from the Line Manager and internal copy team.
Responsible for logging, addressing, and resolving customer & product feedback to enhance the customer experience. Contribute to business reporting efforts by highlighting key trends
Propose innovative customer care strategies and assist in implementing new processes.
Collaborate on project assignments to support new initiatives within the Customer Experience, Operations, and Digital Teams. Post-launch, provide feedback to the Line Manager regarding successes and areas for improvement.

What you will need:

GCSEs and A-Levels (or equivalent) required.
Proficient in Microsoft Office applications.
Experience with SAP OTC is desirable.
Knowledge of data analysis, visualisation, and reporting tools would be advantageous.
Previous experience in a customer service or operations role, ideally within the luxury retail sector.
Demonstrated ability to resolve customer complaints with professionalism, supported by excellent written and verbal communication skills.
Capable of managing objections and navigating challenging situations effectively while maintaining a customer-focused approach.
Familiarity with social media management platforms and analytics tools to monitor engagement and evaluate customer interactions.
Flexible and willing to work weekends as overtime when required to support business needs and customer demand.

#LI-DT1

Molton Brown is part of Kao founded in Japan in 1887, at Kao, we believe the diversity of our teams strengthens our global mission. Here we trust and respect each other, collaborating in a friendly and inclusive work environment to achieve great results.

What you can expect from us:

An entrepreneurial environment where passionate and innovative teams come together.
Respect, teamwork and collaboration are at the heart of how we work.
A workplace culture that prioritises employee wellbeing, with opportunities to get involved in initiatives such as Mental Health First Aiders, the Charity Committee, and DE&I communities (region dependant)
A broad range of benefits, including flexible working, competitive salaries, health and wellbeing offers, pension / retirement options dependant on location, insurance options, and more…
Learning and development opportunities

Your voice matters here — we value entrepreneurial thinking and innovation from our teams. To find out why 33,000 people across the Globe work at Kao please visit: https://www.kao.com/emea/en/careers/

Discover careers at Kao and how we live our purpose, Kirei – Making Life Beautiful. https://kao.voyse.io/

Our Privacy Policy: https://www.kao.com/emea/en/privacy/

Quick apply

Refine Your Search

first line managers jobs in bishop's stortford, hrt

Customer Experience & Operations Consultant (Fixed-term contract)

Children's club manager

Junior IT Support Analyst

Production Supervisor

Development Centre Coach

Trainee Site Manager (1-Year Fixed Term Contract)

Employee Relations Advisor

Operations Controller(OOH)

Sales Advisor - LEGO / Miniso - Stansted Airport

Barista

First Line Manager

Dutch - Associate Enterprise Customer Success Manager (Automotive SaaS)

HR Advisor (Training) | Operations Group | Human Resources | LMB 2551

Human Resources Officer

Community Library Assistant, Cherry Hinton

Temporary Security Officer

Localisation Coordinator

Soft Services Supervisor

IT Support Analyst Apprentice

Warehouse Technician (Audio Visual)

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