Desktop support technician Work, Jobs in Bitterne, Ham (with Salaries)

ERP Support Helpdesk
Medatech UK —Eastleigh
- From £28,000 a year
- Full-time
- Computer literacy
- SQL
- Computer skills
- Sick pay
Quick apply
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ERP Support Helpdesk

Medatech UK -
Eastleigh

Quick apply

Job details

Permanent | Full-time
From £28,000 a year
2 days ago

Benefits

Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Sage
Customer service call handling
Inbound customer enquiry call handling
Relational databases
Computer literacy
SQL querying
NetSuite
ERP software
SQL
Remote access software
Technical support incident logging
Computer skills
Customer support
Customer interaction
IT incident logging
Application support
Bookkeeping
Communication skills

Full job description

About the Role

We are an experienced Priority Software Gold Partner specialising in implementation and support of Priority ERP Software to a wide customer base across many industries.
We are looking for an application support technician with excellent communication and problem-solving skills to join our support team and assist our customers with their support queries.
The role involves logging service calls, talking directly to customers, troubleshooting software and process related issues, and documenting solutions. As you progress you will have the chance to get involved in upgrades, installations, development, and training customers.
This is an excellent opportunity to join a fast-growing, vibrant business.

Requirements

Essential Skills

· Capable of rapidly understanding business and system processes with customers.

· A strong sense of ownership regarding the product and issues arising from its use.

· Ability to manage multiple tasks concurrently and prioritise according to severity.

· Ability to work well under pressure.

· Desire to learn and understand new concepts.

· Good problem-solving skills.

· Strong Initiative.

· General IT knowledge (Microsoft Applications, servers, browsers, remote desktop connection etc).

· Excellent communication skills both on phone calls and written communication.

Desirable Skills

· Experience with ERP/business systems and applications. (e.g., Priority, MS Dynamics, NetSuite, Sage, Winman, ETC)

· Understanding of Sales, Purchasing, Manufacturing, MRP, Financials, Bookkeeping or Stock.

· Experience working in a support desk environment.

· Understanding of SQL/SQL databases.

Please note this is a full time office based job.

Job Types: Full-time, Permanent

Pay: From £28,000.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance
Sick pay

Work Location: In person

Quick apply

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desktop support technician jobs in bitterne, ham

ERP Support Helpdesk