Senior service desk analyst Work, Jobs in Blackburn, Eng (with Salaries)

IT Service Desk Analyst
EG On The Move Ltd —Blackburn
- £27,000 - £28,500 a year
- 8 hour shift
- Customer service
- Windows
- IT
- Free parking
- Employee discount
Quick apply
8h
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
IT Service Management Senior Business Analyst
Freshfields —Manchester
- Full-time
- Presentation skills
- IT
- Communication skills
Service Desk Specialist
wavenet —Stretford
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
8d
Compliance Analyst
Open —Manchester
- Full-time
- Hybrid work
- English
- Organisational skills
- AI
Quick apply
3d

More jobs to discover

Find similar jobs that you might be interested in.

Service Desk Analyst (2nd Line)
FluidOne —Chorley
The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make…
IT Support Analyst
Specialist Holidays Group —Chester
Ensure access controls and user permissions comply with company security and compliance policies. *Accuracy and timeliness* of onboarding/offboarding and access…
Quick apply

I want to receive the latest job alerts for senior service desk analyst in blackburn, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior service desk analyst jobs near blackburn, eng

IT Service Desk Analyst

EG On The Move Ltd -
Blackburn

Quick apply

Job details

Full-time
£27,000 - £28,500 a year
8 hours ago

Benefits

Free parking
Company pension
Employee discount
Flexible schedule
On-site parking

Qualifications

TCP
Customer service
Windows
DHCP
ITIL
IT support
DNS
IT
TCP/IP
Communication skills

Full job description

Role: IT Service Desk Analyst

Location: Blackburn, BB1 2FA

Job Type: Full Time - Permanent

Salary: £27,000 - £28,500

Bonus Scheme: Bonus Incentive

Company: EG On The Move

About the role:

As an IT Service Desk Analyst, you will provide first-line technical support to users across the business, sites and stakeholders. You'll manage IT incidents and service requests, ensuring they are logged, prioritised, and resolved within agreed service levels. The role involves supporting hardware, software, networks, and business applications while following ITIL best practices and contributing to continuous Service Desk improvement.

This role operates on an alternating shift rota. You will be required to work the following shift patterns on a rotational basis:

Friday to Tuesday, 7:00am – 3:00pm
Friday to Tuesday, 2:00pm – 10:00pm

What you’ll do:

Provide first-line technical support via phone, email, remote tools, and the ITSM ticketing system, ensuring incidents and service requests are logged, categorised, prioritised, and resolved within agreed SLAs.
Diagnose and resolve hardware, software, operating system, Microsoft 365, and basic network connectivity issues, escalating complex or high-impact incidents where required.
Support user account administration, including password resets, access requests, and onboarding/offboarding activities.
Configure, deploy, and maintain desktops, laptops, peripheral devices, and office IT equipment, including monitors, printers, and meeting room technology.
Maintain accurate documentation, IT asset records, and Knowledge Base articles to improve troubleshooting, self-service, and first-call resolution.
Monitor ticket queues, contribute to Major Incident support, identify recurring issues, and recommend continuous service improvements.
Support system upgrades, technology rollouts, and IT projects in collaboration with the IT Service Operations Manager and senior stakeholders to drive business growth and operational efficiency.

What’s in it for you?

Whether you're looking to build a long-term career as we expand across the UK or seeking a job with top benefits, we've got you covered:

Bonus Incentive - Performance-based bonus potential.
Discount & Rewards App – Save up to 15% on food‑to‑go, grocery, & merchandise.
Salary Sacrifice Pension – Save for the future with our pension scheme.
Life Assurance - Financial protection for your loved ones.
Wellbeing resources - Mental health, wellbeing, and financial guidance.
Legal Assistance – Confidential access to expert probate advice.
Tooth fairy dental care app – Connect with qualified professionals for advice.
Retail Discounts - Save money with discounts across a range of retailers.
Learning & Development - Training to support your career growth.
Recognition scheme - Rewarding your contributions and achievements.
Flexible hours - Start between 8–10 AM and work your 8hour day your way.
Free Parking – Easily accessible on-site parking.
Waterside Café – Freshly prepared meals every day.
Prayer and Ablution Facilities - Dedicated spaces available.

What we are looking for:

Previous experience in Customer Service, IT Service Desk, or IT Support role.
Strong troubleshooting skills with Windows OS and Microsoft 365.
Experience using ITSM or ticketing systems to manage incidents and service requests.
Good understanding of networking fundamentals, including DNS, DHCP, and TCP/IP.
Excellent communication and customer service skills, with a user-focused approach.
Ability to prioritise tasks and perform effectively under pressure, particularly during major incidents or system outages.
Knowledge of ITIL best practices, including Incident, Request, and SLA management.

Be a part of it:

As EG On the Move grows, we’re excited to welcome talented individuals to our team. We are about building a workplace where expertise and growth come together. Here, your skills matter, and you’ll have the opportunity to make a real impact. Join us and be part of something meaningful!

Please note that this role requires a successful DBS check, which will be fully funded by EG On The Move.

INDHO

Quick apply

Refine Your Search

senior service desk analyst jobs in blackburn, eng

IT Service Desk Analyst

Service Desk Analyst (2nd Line)

IT Service Management Senior Business Analyst

Service Desk Specialist

Technical Support Supervisor

Compliance Analyst

More jobs to discover

I want to receive the latest job alerts for senior service desk analyst in blackburn, eng

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected