Application support analyst Work, Jobs in Bletchley, Bkm (with Salaries)

2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
8d
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
8d
Application Support Analyst
Away Resorts —Hemel Hempstead
- £35,000 a year
- Full-time
- Communication skills
- Resort
- Annual leave
- Employee discount
Quick apply
3d
1st Line Support
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply
IT Business Analyst
Rehoboth Properties Limited —Milton Keynes
- £55,000 - £56,000 a year
- CRM software
- Computer Science
- Engineering
Quick apply
Implementation and Transformation Analyst
Diebold Nixdorf —Milton Keynes
- Full-time
- Remote
- English
- Communication skills
3d
IT Technical Support Analyst
North Hertfordshire District Council —Letchworth
- £33,637 - £37,987 a year
- Computer networking
Application Support Analyst - Cruise
TUI —Luton
- Full-time
- Hybrid work
- Hotel
- Communication skills
- Employee discount
8d
Data Analyst
Billing Finance —Northampton
- £35,000 - £45,000 a year
- Hybrid work
- Databases
- Employee assistance programme
QAT Analyst
FCDO Services —Hanslope
- £43,088 - £44,752 a year
- Full-time
- Analysis skills
- Presentation skills
- Annual leave
4d
IT Analyst
Billing Finance Ltd. —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Free parking
- Employee assistance programme
Quick apply
2d
Service Support Analyst
UTMOST WEALTH SOLUTIONS —Aylesbury
- Full-time
- Azure
- Computer Science
- SharePoint
7d
Security Operations Manager
NHBC —Milton Keynes
- £70,000 - £90,000 a year
- Hybrid work
- AI
- Communication skills
- Annual leave
- Employee discount
BI Analyst
easyJet —Luton Airport
- Full-time
- Databases
- Analysis skills
- Communication skills
- Annual leave
2d
HR MI and Systems Analyst 12mth FTC
FCDO Services —Hanslope
- £33,014 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Databases
7d
Technical Business Analyst (12-month Fixed Term Contract)
West Northamptonshire Council —Northampton
- £42,861 - £46,304 a year
- Analysis skills
- No degree
- Agile
8d
Business Analyst
ImServ —Milton Keynes
- Writing skills
- Agile
- AI
- Annual leave
9d
Commercial Data Scientist / Data Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
11h
IT Analyst
Billing Finance —Northampton
- £30,000 - £35,000 a year
- Hybrid work
- Continuous improvement
- Employee assistance programme
2d
Data Analyst FTC 23 months
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Hybrid work
- Analysis skills
- Employee discount
8d

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2nd Line analyst - Technical Support

Managed 24/7 Ltd -
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£26,000 - £37,000 a year
8 days ago

Qualifications

Technical troubleshooting
Desktop support
MCSA
MCP
MCSE
Incident queue management
CCNA
GCSE
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
DHCP
Computer hardware
Mentoring
Technical support incident logging
Data entry
DNS
Customer support
VMWare
Customer interaction
IT incident logging
Linux
Application support
Incident log maintenance
Communication skills

Full job description

Job Summary

We are currently looking for a 2nd Line Analyst to join our Service Desk. We are looking for individuals with a passion for providing excellent customer service with a background in a similar role. We are also looking for people who are ready to take the next step into a 2nd line role.

Please Note: We can receive a high volume of applicants for this role and will look to evaluate all candidates, responses for follow ups can take up to a week or later and not everyone may proceed to the next stage for an interview invite.

Responsibilities and Duties

The main purpose of the role:

- Deliver excellent service, exceeding customer expectations wherever possible.

- Provide First Time Fixes for incidents wherever possible.

- Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient

resolution within SLA.

- Keeping Customers informed on at all times on status and progress.

- Participate in the process defined Incident, Change, and Problem Management.

- Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction.

- Ensure all open tickets assigned to yourself are worked on within the time frame provided and updated

- Deliver and maintain vendor management on behalf of the customer.

- Support and mentor 1st Line Analysts, sharing knowledge and ideas

- Work closely with 3rd Line to absorb and learn new skills to develop a greater understanding of issues

- Business process awareness

- Drive the customer experience by executing the defined service desk process.

- Highlight trends to the Service Desk Team Leader for review with Account and Problem Manager

- Perform Operational Checks on customer estates to ensure availability & Performance for core daytime operations

Qualifications and Skills

- Educated to GCSE level in Maths and English or equivalent.

- Excellent oral and written communication skills with the ability to communicate effectively at all levels

- Clear and Polite telephone manner

- Rapid and accurate data entry skills

- Ability to take ownership of and progress tickets to resolution

- Good Technical Aptitude

- Excellent social skills with the ability to establish and maintain good/ productive relationships

- Ability to display a logical and methodical approach to problem-solving

- A passion for providing exceptional customer service even during a period of stress and pressure.

- Experience of working in a team

- Passionate, professional, with a ‘can-do’ attitude at all times

- Experience as an analyst within a similar role.

- Industry recognised qualifications in relevant area (i.e.,MCP, MCSA, MCDT, MCSE, CCNA, CCNE ETC.)

Desirable

- DNS, DHCP

- Exchange

- AV, Web, and Email Scanning solutions

- VMWare

- Citrix

- Linux

- Cisco Telephone Systems

- Hardware troubleshooting of both desktop and server hardware

- Application support of Microsoft Office, and common windows applications from vendors such as adobe sumac, McAfee, etc

Job Types: Full-time, Permanent

Job Types: Permanent, Full-time

Pay: £26,000.00-£37,000.00 per year

Experience:

Technical Support Occupations: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

application support analyst jobs in bletchley, bkm

2nd Line analyst - Technical Support

1st Line Support Analyst

Application Support Analyst

1st Line Support

IT Business Analyst

Implementation and Transformation Analyst

IT Technical Support Analyst

Application Support Analyst - Cruise

Data Analyst

QAT Analyst

IT Analyst

Service Support Analyst

Security Operations Manager

BI Analyst

HR MI and Systems Analyst 12mth FTC

Technical Business Analyst (12-month Fixed Term Contract)

Business Analyst

Commercial Data Scientist / Data Analyst

IT Analyst

Data Analyst FTC 23 months

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