Customer care advisor Work, Jobs in Bodmin, Con (with Salaries)

Patient Advisor
Bosvena Health —Bodmin
- From £12.73 an hour
- Part-time
- Customer service
- GP surgery experience
- IT
- Annual leave
- Sick pay
Quick apply
Customer Advisor
Boots —Truro
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
7d
Customer Service Advisor
Wernick Hire —St. Austell
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Retail Assistant (Opticians)
Boots —Bodmin
- Part-time
- Employee assistance programme
- Employee discount
Rehoming Support & Administration Officer
RSPCA Cornwall Branch —St. Columb
- £12.71 an hour
- Full-time
- In-person
- Free parking
- Annual leave
Quick apply
21h
Customer Care Advisor
Park Holidays UK —Truro
- £26,436.80 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Sales
- Employee assistance programme
- Employee discount
Optical Assistant
Boots —Bodmin
- Part-time
- Travel
- Employee assistance programme
- Employee discount
Customer Experience Advisor (6-month contract)
Origin Coffee —Truro
- Hospitality
- Customer service
- Continuous improvement
- Annual leave
- Employee assistance programme
Sales Advisor
Saltrock Cornwall Services —St. Austell
- Part-time
- IT
- Employee discount
Quick apply
Sales Advisor
Crew Clothing Padstow 2 —Padstow
- £11.18 - £12.21 an hour
- Part-time
- Customer service
- IT
- Communication skills
- Referral programme
Quick apply
Estate Agent
Connells Group —Bodmin
- £25,000 a year
- Full-time
- Sales
- Microsoft Office
- IT
Quick apply
15h
Service Administrator/Advisor Apprentice
Adams Morey —St. Austell
- Full-time
- Customer service
- Administrative experience
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
1d
Dispenser
Boots —Saint Agnes
- £13.92 an hour
- Weekend availability
- Travel
- IT
- Employee assistance programme
- Employee discount
Café Assistant
Truro School —Truro
- £11,532 a year
- Part-time
- Serving
- Basic maths
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
13d
Temporary Sales Advisor
Saltrock Perranporth —Perranporth
- 8 hour shift
- IT
- Employee discount
Quick apply
Temporary Sales Advisor
Saltrock Padstow —Padstow
- Part-time
- IT
- Employee discount
Quick apply
Customer Service Assistant Manager
Finisterre —Saint Agnes
- £28,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
2d
Sales Negotiator
Connells Group —Newquay
- £25,000 a year
- Full-time
- Sales
- Microsoft Office
- IT
Quick apply
7d
Sales Advisor - Temp (Ending September 6th)
Crew Clothing Truro —Truro
- £11.18 - £12.71 an hour
- Part-time
- Customer service
- IT
- Communication skills
- Referral programme
Quick apply
7d
Food Service Auditor, Truro (Independent Contractor)
NSF International —Truro
- Weekend availability
- Hospitality
- Microsoft Office
- Driving
- Flexible schedule
10d

I want to receive the latest job alerts for customer care advisor in bodmin, con

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care advisor jobs near bodmin, con

Patient Advisor

Bosvena Health
Bodmin

Quick apply

Job details

Permanent | Part-time
From £12.73 an hour

Benefits

Additional leave
Annual leave
Company pension
Enhanced maternity leave
Sick pay

Qualifications

Driving Licence
Customer service
GP surgery experience
GCSE
IT
Typing

Full job description

Our Patient Advisor Team provides a key role in meeting the needs of our patients, often being the first point of contact in their healthcare journey.

We currently have a vacancy a Part- Full Time Patient Advisor to join our Patient Advisor Team.

Part-time hours available for 30-37.5 hours weekly:

Week 1: Monday - Friday 8:00- 16:00

Week 2: Monday - Friday 10:30-18:30

Week 1: Monday, Wednesday, Thursday, Friday 08:00-16:00

Week 2: Monday, Wednesday, Thursday, Friday 10:30-18:30

We offer a graded pay scale to reflect the skills of all of our team members, 6 weeks annual leave plus pro-rata Bank Holidays, NHS Pension Scheme and a competitive sick pay scheme.

As part of the Governments IAGP (Improved Access to General Practice) initiative, you may be required to participate in a rota to cover our IAGP commitments from 18.30 until 20.00 on a weekday and 9.00 to 12 noon on a Saturday. Additional hours will also be offered at an enhanced rate to cover vaccination clinics as required. Where all members of the Patient Advisor Team participate in covering these additional hours, this should amount to no more than once a month. These additional hours are however optional.

Job Summary

The Patient Advisor is the first point of contact for patients, providing a timely professional service, whether in person or on the phone. The post-holder will project a positive and friendly image to patients and other visitors and deal with queries in a professional, courteous and efficient way. Applicants should work well in a team environment but equally be able to complete assigned tasks independently where required.

Applicants should be respectful of colleagues and patients alike, be hard working and reliable. The successful applicant/s will play a vital role in supporting our Clinical Colleagues to ensure the care pathway offered at Bosvena is of a high standard.

KEY ROLES AND RESPONSIBILITIES

Telephony, Appointments and General Duties

Receive telephone calls, ensuring accurate documentation of requests from patients for appointments and general enquiries.
Front of House Reception duties - greeting patients, signposting to relevant services, providing information as required.
Record visits accurately on telephone triage screen and ensure the allocated visiting Doctor receives these requests in person or by phone.
Process Klinik form requests received from patients, directing these to the appropriate staff member/clinician in accordance with practice policy.
Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record.
Use the Office computer system to access patient details and where necessary contact patients / authorised personnel as required ensuring all actions are documented.
Filing & retrieving paperwork as required.
Keep literature for patients current and up to date.
Attend staff training events, as required.
Record and relay messages to other members of the Practice Team.
Action requests to other healthcare professionals / organisations (photocopying details where appropriate).
At the clinicians request liaise with other agencies on behalf of the Doctors.
Order transport via the Ambulance Service as requested by clinician.
Maintain a clean and tidy workplace, including computer / telephone hygiene.

Document scanning

Scanning Documents into patient's records using standard practice procedures - if required

Administrative support

Opening & closure of Practice premises ensuring security at all times - including operation of alarm.

The following criteria will be used for Shortlisting. Any applications which do not meet the essential criteria will not be shortlisted for interview. Where we have a high number of applicants, the desirable criteria may be used where required to shortlist/throughout the interview process.

Essential Criteria

4 GCSE'S at Grade C/5 or above.
Minimum of 2 years Office/Admin Experience.
Good IT Skills.
Competent at typing.
Excellent customer service skills.
Good listening skills.
Empathy.
Attention to Detail.
Full driving licence

Desirable Criteria (but not essential)

Experience in the NHS/GP Practice.
Experience as a Patient Advisor.
Data Input experience.

Key Skills and attributes:

1. Professional and confidential.

2. Clear and calm communicator.

3. Respectful of both colleagues and patients.

4. Friendly and Positive attitude.

5. Continually strive to improve.

6. Able to work alone and as part of a team as required.

7. Strong work ethic, be reliable and flexible.

For further details please contact:

Owen Young- [email protected]

Admin and Governance Manager

Job Types: Part-time, Permanent

Pay: From £12.73 per hour

Benefits:

Additional leave
Company pension
Enhanced maternity leave
Sick pay

Ability to commute/relocate:

Bodmin PL31 2JJ: reliably commute or plan to relocate before starting work (required)

Experience:

Office/Admin: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer care advisor jobs in bodmin, con

Patient Advisor

Customer Advisor

Customer Service Advisor

Retail Assistant (Opticians)

Rehoming Support & Administration Officer

Customer Care Advisor

Optical Assistant

Customer Experience Advisor (6-month contract)

Sales Advisor

Sales Advisor

Estate Agent

Service Administrator/Advisor Apprentice

Dispenser

Café Assistant

Temporary Sales Advisor

Temporary Sales Advisor

Customer Service Assistant Manager

Sales Negotiator

Sales Advisor - Temp (Ending September 6th)

Food Service Auditor, Truro (Independent Contractor)

I want to receive the latest job alerts for customer care advisor in bodmin, con

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected