Healthcare management occupations Work, Jobs in Bodmin, Eng (with Salaries)

Patient Advice and Complaint Team Manager
Cornwall Partnership NHS Foundation Trust —Bodmin
- £49,387 - £56,515 a year
- Full-time
- Management
- Master's degree
- Leadership
- Employee discount
5d
Non-Executive Director
Cornwall Partnership NHS Foundation Trust —Bodmin
- £15,000 a year
- Part-time
6d
CAMHS Team Manager -Mid
Cornwall Partnership NHS Foundation Trust —St. Austell
- £49,387 - £56,515 a year
- Full-time
- Recruiting
- Leadership
2d

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Non-Executive Director
Cornwall Partnership NHS Foundation Trust —Bodmin
Fixed term: 3 years (5/6 days time commitment per month). Voluntary and community sector experience or health inequalities.
£15,000 a year
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healthcare management occupations jobs near bodmin, eng

Patient Advice and Complaint Team Manager

Cornwall Partnership NHS Foundation Trust -
Bodmin

Apply Now

Job details

Full-time | Fixed term contract
£49,387 - £56,515 a year
5 days ago

Benefits

Cycle to work scheme
Company pension
Employee discount
Car scheme

Qualifications

Stakeholder engagement
Management
Stakeholder liaison
Complaint handling
Master's degree
Leadership
Team motivation leadership
Negotiation
Stakeholder management

Full job description

Band 7

Main area

Patient Advice and Complaint Team Manager

Grade

Band 7

Contract

6 months (Fixed term contract or Secondment Opportunity)

Hours

Full time - 37.5 hours per week (Must be available to work on Bodmin Site and other sites as required for the needs of the service.)

Job ref

201-26-710

Site

Banham House

Town

Bodmin

Salary

£49,387 - £56,515 Per Annum

Salary period

Yearly

Closing

11/08/2026 23:59

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care

Care based on what matters to people.
Care provided at home or close to home.
Improvement through learning, research and innovation.
Prevention and alternatives to hospital.

Great Organisation

Buildings that support health and wellbeing.
Technology enabled care.
Care teams are supported by responsive corporate services.
Safe, efficient, effective and productive.

Great People

A place people love to work and feel valued.
Living our values with staff (all voices count).
Attract, grow and develop talent.
Leaders with compassion, who continuously learn and listen.

Great Partner

Encourage and enable effective partnerships.
Joined-up community services.
Work with others to maximise workforce opportunities.
Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Job overview

We are seeking a motivated and experienced colleague to join us as Patient Advice and Complaint Team Manager on a secondment/fixed term contract basis for an initial period of 6 months, with the possibility of extension and potential to become permanent.

The post holder will lead the day-to-day operation of the Complaints and PALS function, supporting high-quality, timely and compassionate responses to concerns and complaints, while ensuring learning is identified and used to improve services across the Trust.

The successful candidate will take a significant leadership role in the implementation of a new complaint handling system and will require stakeholder engagement across the Trust.

Please note: If you are an internal candidate and wanting to apply for this position as a secondment opportunity. Before applying, please ensure you have discussed the post with your current line manager and obtained their agreement to support your release for the duration of the secondment.

Please note: This opportunity is open to internal candidates within Cornwall Partnership Foundation Trust. If you do not currently work for this NHS organisation, your application will not be considered at this time.

Main duties of the job

The post holder will manage the Complaints and PALS team, ensuring Trust policies, NHS complaints regulations and relevant national guidance are followed. They will support complainants, staff and services through the complaints process, promote early resolution where possible, and provide specialist advice on complex, sensitive and contentious cases.

Key duties include overseeing complaint investigations and responses, supporting local resolution, risk scoring and escalation, identifying themes and areas of risk, and producing reports for committees and the Board. The role will also contribute to staff training, policy development, effective use of complaints systems, and the wider sharing of learning to support a positive, restorative and improvement-focused culture.

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 5,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people’s homes, in community clinics and bases. Some staff work from one of our 10 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.

Person specification

Education,Qualifications and Experience

Essential criteria

Masters level qualification in relevant field or equivalent experience Professional qualification or relevant equivalent experience

Knowledge and experience

Essential criteria

Knowledge of clinical and social care services, legislation, service management acquired through post graduate qualification or equivalent plus further experience or training and management experience to Master’s Level.
Significant experience in complaints handling or customer care
Previous management experience in a similar role, preferably in the NHS
Developed leadership, negotiation and influencing skills with the ability to motivate, challenge and engage individuals and teams

Desirable criteria

Demonstrable understanding of governance, risk and safety in healthcare

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

Career conversations and individual development plans for succession planning and talent management
Protected CPD time for registered staff
Access to a dedicated central development fund supporting CPD for all staff
Leadership and Management development programmes
Coaching and mentoring opportunities
A full clinical induction programme for operational skills
Access to a care certificate programme for our band 1-4 clinical staff
A bespoke and robust preceptorship programme to support newly qualified staff
Individual professional development programmes

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

Suite of health and wellbeing initiatives to support our colleagues physical and mental health
Free access to individual HARP portfolios to support revalidation for nursing staff
Free DBS checks where required
Discounts available from retailers, UK hotels and main attractions
NHS Pension Scheme
Salary sacrifice car scheme
Cycle to work scheme
The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.

Any general recruitment queries, please contact our recruitment team on 01208 834644

Apply Now

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healthcare management occupations jobs in bodmin, eng

Patient Advice and Complaint Team Manager

Non-Executive Director

CAMHS Team Manager -Mid

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Band 7

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Education,Qualifications and Experience

Essential criteria

Knowledge and experience

Essential criteria

Desirable criteria

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