Technical support engineer Work, Jobs in Bolton, Gtm (with Salaries)

Technical Support Engineer
Telana —Preston
- Azure
- Windows
- Machine learning
- Employee assistance programme
4d
EUC Engineer
CGI —Manchester
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
Technical Support Engineer
Northern Care Alliance NHS Foundation Trust —Rochdale
- £32,073 - £39,043 a year
- Full-time
- Engineering
- Annual leave
End User Support Engineer I
Arch Capital Group Ltd. —Manchester
- Full-time
- Azure
- Customer service
- Windows
Technical Support Engineer – Lab Informatics
Agilent Technologies LDA UK Limited —Cheadle
- Full-time
- Doctoral degree
- Customer service
- Laboratory experience
7h
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Enterprise Service Desk Engineer
Zen Internet —Rochdale
- From £30,000 a year
- Overtime
- Hybrid work
- Communication skills
- Employee discount
- Sick pay
Quick apply
7d
2nd Line Support Engineer
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- In-person
14d
Senior Technical Support Engineer
Yunex Traffic —Leigh
- Overtime
- Microsoft Outlook
- Microsoft Office
- Driving
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Azure
- Windows
- AWS
Security Systems & ICT Infrastructure Engineer
Mott MacDonald —Altrincham
- Full-time
- Hybrid work
- Military
- Travel
- Mentoring
- Annual leave
- Employee discount
12d
Field Support Engineer - ITS
TK Elevator —Wythenshawe
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme
Service Desk Engineer
Shawbrook —Manchester
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
ICT Infrastructure Engineer
Mott MacDonald —Altrincham
- Full-time
- Hybrid work
- Military
- Travel
- Mentoring
- Annual leave
- Employee discount
12d
Field Support Engineer - ITS
TK Elevator UK Ltd —Wythenshawe
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme
1st Line Support Engineer
Humnize —Stockport
- £26,000 - £28,000 a year
- Communication skills
Associate Installer Support Engineer (Dutch Speaking) - Fixed Term Contract
Tesla —Manchester
- Customer service
- Engineering
- English
Schools ICT Engineer
Agilisys —St Helens
- Monday to Friday
- Customer service
- Windows
- In-person
- Annual leave
- Employee discount
Quick apply
Service Desk Engineer Apprentice
Places for People —Northwich
- £26,000 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
6d

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Software Engineer (Support Function Lead / Support Engineer)
Byteful.com —Manchester
Support customers across chat, email, and tickets — proxy integration, connection and blocking issues, billing and account queries. What we’re looking for*.
£30,000 - £45,000 a year
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1101 Limited —Sheffield
A full UK driving licence, due to the need to attend client sites when requested. Taking responsibility for Level 2 technical issues and seeing them through to…
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Technical Support Engineer

Telana
Preston

Apply Now

Job details

4 days ago

Benefits

Employee assistance programme
Private medical insurance

Qualifications

Microsoft Windows Server
Jira
ConnectWise
Power BI
TCP
Azure
Windows
DHCP
Database management
Machine learning
IT support
Computer networking
DNS
SharePoint
Software development
Solarwinds
ServiceNow
TCP/IP
Communication skills
Active Directory
Intune
VPN

Full job description

Who are we?

Telana are experts in applied innovation, focused on delivering business outcomes through AI, data, software development, and cloud engineering expertise. We leverage our problem solving skills and end-to-end capabilities to help our clients create better solutions for their customers and employees.

As a top-tier partner of Google Cloud and Microsoft, the market leaders for AI, Data, and Cloud, we work with some of the world’s biggest brands and government organisations to help them solve their toughest business and operational challenges; whether that’s attracting new customers, driving operational efficiency, or improving reducing risk.

We have received impressive external recognition for its innovative offerings, best-in-class capabilities, and tangible impact for customers across various industries: Telana is recognized as a Leader for Data, Analytics, and Machine Learning in the ISG Provider™ Lens for Google Cloud Partner Ecosystem in 2024, and a Rising Star in 2022 and 2023. We are an accredited Azure Expert MSP provider, and have also been awarded Google Cloud’s 2024 EMEA Public Sector Partner of the Year award.

What will your role be?

We are seeking a Technical Support Engineer to join our Managed Services Team. In this role, you will be responsible for providing comprehensive support to our clients, handling the full spectrum of technical issues from initial contact (Tier 1) through to more complex resolutions (Tier 2).

You may be required to travel to customer sites which are predominantly located in Central London to provide onsite support engineer services for holiday or capacity cover. We operate a 24/7 365 service desk and therefore a willingness to work in a shift rota or cover specific shifts when required would be advantageous.

The ideal candidate is a self-starting problem-solver with expertise in the Microsoft ecosystem and a great customer service approach. You will be the primary point of contact for our clients, taking full ownership of support tickets from creation to completion. You must be comfortable managing a varied workload, resolving straightforward requests efficiently while also having the technical depth to investigate and solve challenging problems independently.

What will you be doing?

Serve as a primary point of contact for clients, providing effective support via Teams/Google Meet, email, and our ticketing system.
Manage the entire lifecycle of support tickets, from initial logging and diagnosis (Tier 1) to more advanced troubleshooting and resolution (Tier 2). This includes managing SLAs.
Perform administration and provide support for:
- Microsoft 365: Including Exchange Online (mail flow, permissions, security), SharePoint Online, OneDrive for Business (sync issues, permissions), and Microsoft Teams.
- Microsoft Power Platform: Including Power BI, Power Apps, and Power Automate.
- Microsoft Intune: Device enrollment and management, compliance policy checks, application deployment and packaging troubleshooting.
- Microsoft Entra ID (Azure AD): User and group administration, conditional access policies, and multi-factor authentication (MFA) troubleshooting.
- Windows Server: Administration of Windows Server 2016/2019/2022, including Active Directory (Group Policy, DNS, DHCP), file permissions, and print services and Hybrid Models. This includes an understanding of hybrid identity configurations, including Azure AD Connect and SSO. .
- Exchange On-Premises: Mailbox and database management, transport rule configuration, and hybrid environment troubleshooting.Windows Desktop OS: In-depth troubleshooting of Windows 10 and Windows 11.

Maintain clear and concise documentation for all work performed within our ticketing system.
Identify recurring issues and contribute to our internal knowledge base to improve team efficiency.
Work collaboratively and collegiately with the broader Telana team including engineers and service delivery.
Liaise with third-party vendors and software providers to resolve client-specific technical issues.

This may be you:

Proven experience (2+ years) in an IT support role in a Managed Services Provider, demonstrating strong capabilities in handling both Tier 1 and 2 issues. Experience within a Managed Service Provider (MSP) or IT consultancy is highly desirable.
Strong, hands-on experience in administering and supporting the Microsoft 365 suite.
Proficiency in managing Active Directory and Microsoft Entra ID.
Solid experience with Windows Server administration and core network services (DNS, DHCP).
Expert-level troubleshooting skills for Windows 10 and Windows 11 operating systems.
A fundamental understanding of networking principles (TCP/IP, routing, firewalls, VPNs).
Demonstrable ability to work independently, manage a varied ticket queue, and take ownership of technical problems from start to finish.
Excellent written and verbal communication skills, with an ability to explain technical concepts to non-technical users.
Experience using professional ticketing systems (e.g., SolarWinds, ConnectWise, Autotask, ServiceNow, Jira).
You must hold or be willing and able to obtain security clearance to SC level. You do not need to already hold SC to apply.

There are many roads leading up to being a Technical Support Engineer. Not sure you meet 100% of our qualifications? Have an untraditional background? Our team is already a mix of self-taught and formally educated people. Don’t self-select out!

What we offer you:

You will be a part of a skilled, inspiring, and supportive team, and work in an environment that encourages long term personal growth.
Flexible, and trust-based work environment with a healthy work life balance.
Our people come first. That’s why you’ll have access to private medical insurance, employee assistance programmes, group life assurance, income protection and access to a market leading benefits platform.
Learning & development. We will support you in your growth journey and cover the costs of your role-based certifications.
We have first hand experience that diversity encourages creativity and innovation and makes us better placed to understand a wider range of customers' needs. This means that whatever your background, you won’t find a more welcoming place to work.
We have family friendly policies and encourage a work-life balance, including flexible working options in roles which permit it.

Apply Now

Refine Your Search

technical support engineer jobs in bolton, gtm

Technical Support Engineer

EUC Engineer

Technical Support Engineer

End User Support Engineer I

Technical Support Engineer – Lab Informatics

1st Line Support Engineer

Enterprise Service Desk Engineer

2nd Line Support Engineer

Senior Technical Support Engineer

3rd Line Support Engineer

Security Systems & ICT Infrastructure Engineer

Field Support Engineer - ITS

Service Desk Engineer

ICT Infrastructure Engineer

Field Support Engineer - ITS

1st Line Support Engineer

Associate Installer Support Engineer (Dutch Speaking) - Fixed Term Contract

Schools ICT Engineer

Service Desk Engineer Apprentice

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