Front office Work, Jobs in Bonnyrigg, Sct (with Salaries)

Customer Service Advisor
Midlothian Council —Dalkeith
- £30,619 - £31,783 a year
- Call to connect
- Communication skills
12d
Front of House Ambassador/Reception
Pain Free Dentistry Group —Edinburgh
- Up to £28,431 a year
- Full-time
- Microsoft Office
- Hotel
- Organisational skills
- Paid training
- Employee discount
Quick apply
Front Office Agent
Dalhousie Castle —Bonnyrigg
- £12.71 an hour
- Full-time
- Hotel
- Front desk
Quick apply
10d
Customer Service Representative
Diligenta —Edinburgh
- £24,479 a year
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Junior Marketing Assistant
Edinburgh Honey Co —Edinburgh
- £25,420.00 - £30,450.33 a year
- Full-time
- Hybrid work
- Customer service
- Merchandising
- English
- Free parking
- Employee discount
Quick apply
1d
Front Office Supervisor
YOTEL Edinburgh —Edinburgh
- £14.26 an hour
- Full-time
- Hotel
- Front desk
- Referral programme
Quick apply
Corporate Receptionist
Rapport —Edinburgh
- £18,204 a year
- Part-time
- Computer literacy
- Microsoft Office
- Front desk
- Employee assistance programme
Customer Service Associate (Part-Time) R0198279 Dockside Edinburgh, United Kingdom Part time
Greystar —Edinburgh
- Part-time
- Microsoft Outlook
- Sales
- English
5d
Receptionist - Casual
Radisson Hotel Group —Edinburgh
- £12.80 an hour
- Part-time
- Hotel
- Front desk
- Communication skills
- Employee discount
Quick apply
Casual Guest Service Agent
Hilton —Edinburgh
- £12.91 an hour
- Part-time
- Bar
- Customer service
- Computer literacy
Office Coordinator
Mazars —Edinburgh
- Microsoft Powerpoint
- Microsoft Word
- Front desk
Posting Clerk
Dunbar post office —Dunbar
- From £13.50 an hour
- Part-time
- Customer service
- English
- Accounting
Quick apply
7d
Peripatetic Administration Assistant - Langlee Centre
Scottish Borders Council —Galashiels
- £14.75 - £15.96 an hour
- Temporary
- Travel
- Front desk
- In-person
- Work from home
3d
Front Office Night Supervisor
The Balmoral —Edinburgh
- £27,000 - £32,000 a year
- Weekend availability
- Hotel
- Front desk
- Communication skills
- Employee assistance programme
- Employee discount
Caseworker/Admin Assistant for Maree Todd MSP
Scottish National Party (SNP) —Edinburgh
- £25,085 - £32,497 a year
- Hybrid work
- Travel
6d
Housing Assistant - Full time
Scottish Veterans Residences —Edinburgh
- £27,833 a year
- Full-time
- Budgeting
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
3h
Storeman - Mon to Fri
BaxterStorey —Edinburgh
- £32,000 - £35,000 a year
- Monday to Friday
- Hospitality
- Customer service
- Food service experience
- Employee assistance programme
- Employee discount
Receptionist
Hotel Indigo Edinburgh Princes Street —Edinburgh
- Part-time
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
13d
Front Office Receptionist
Apex Hotels Ltd —Edinburgh
- £13.17 an hour
- Part-time
- Hotel
- Organisational skills
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
12d
Head of Hospitality & Events
BaxterStorey UK —Edinburgh
- £40,000 - £45,000 a year
- Weekend availability
- Hotel
- Budgeting
- Training & development
- Employee assistance programme
- Employee discount
Quick apply

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Customer Service Advisor

Midlothian Council -
Dalkeith

Apply Now

Job details

Permanent
£30,619 - £31,783 a year
12 days ago

Qualifications

Customer support
Customer interaction
Communication skills

Full job description

Job Vacancy

Midlothian Council Contact Centre provides front line customer services across a wide range of council functions, including (but not limited to) Children & Families, Health & Social Care, Housing Repairs, Waste Services, and Revenues & Benefits. While our Customer Service Advisors are skilled on multiple service areas this vacancy would include you taking the front-end contact for our Children and Families and Adult Community Care Social Work Service.

We are seeking a Customer Service Advisor who can deliver high quality support in a fast paced, multi service environment. As the first point of contact for many residents, you will be expected to manage a diverse range of enquiries and demonstrate empathy, accuracy, and professionalism at all times.

Given the breadth of our service areas, it is essential that applicants have substantial experience delivering customer service across multiple communication channels, including telephone, email, social media, and face to face interactions.

In the Additional Information section of the application please demonstrate and expand on your experience in multi-channel customer service, outlining how your skills and background prepare you to manage complex enquiries and support a wide range of customer needs.

KNOWLEDGE

The jobholder must have a minimum of 3 standard grade passes, including English and Mathematics and a vocational qualification SVQ, or relevant experience in a customer service role demonstrating a high standard of accuracy and communication skills.

A relevant customer service qualification e.g. CCA Certificate or Diploma or CSP Award level, or a Registrar General’s Certificate of Proficiency in the Law and Practice of Registration in Scotland is desirable; however the Council will invest and support the jobholder in gaining a qualification.

The jobholder is required to undertake in-house training that meets the requirements of Customer Service Professional (CSP) standards and Midlothian’s competencies in order to carry out the role.

CLOSING DATE - Wednesday 2nd September 2026

INTERVIEW DATE - TBC

Job Advert

Position Title: Customer Service Advisor

Position Number: RBD0015

Directorate: Place

Location: Fairfield House

Contract Status: Permanent

Hours of Work: 36 hours per week

Working Pattern: Monday to Thursday 8:00 to 17:00 Friday 08:00 – 16:00

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on 36 hours over 52 weeks per year, the minimum actual salary for this position is £30,619.22 per annum.

Responsibilities

Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a disclosure check for all employees who can access official information. The fee for this Disclosure check will be met by you.

Please note that Disclosure Scotland has changed the way disclosure certificates are issued. You will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost.

PLEASE NOTE:

If you have spent more than 3 months working or living out with the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email [email protected] to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post.

Apply Now

Refine Your Search

front office jobs in bonnyrigg, sct

Customer Service Advisor

Front of House Ambassador/Reception

Front Office Agent

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Front Office Supervisor

Corporate Receptionist

Customer Service Associate (Part-Time) R0198279 Dockside Edinburgh, United Kingdom Part time

Receptionist - Casual

Casual Guest Service Agent

Office Coordinator

Posting Clerk

Peripatetic Administration Assistant - Langlee Centre

Front Office Night Supervisor

Caseworker/Admin Assistant for Maree Todd MSP

Housing Assistant - Full time

Storeman - Mon to Fri

Receptionist

Front Office Receptionist

Head of Hospitality & Events

I want to receive the latest job alerts for front office in bonnyrigg, sct

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