Performance analyst Work, Jobs in Borehamwood, Hrt (with Salaries)

Senior Customer Service Advisor
Barclays —Harlow
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Performance Analyst
Transport for London —London
- £39,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee discount
9h
Data Assistant and Analyst
ICAB —Watford
- £33,000 - £35,000 a year
- Full-time
- Data analysis skills
- In-person
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
16h
PMO Analyst
Cynergy Bank —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Analyst (Energy & Metals Trading)
MABILLA ENERGY & METALS LTD —Harlow
- £36,000 - £50,200 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Master's degree
- Free parking
Quick apply
2d
Performance and BI Analyst
Civic Recruitment Limited —Bexley
- Data analysis skills
- SQL
- Analysis skills
Quick apply
5d
FP&A Analyst - London, UK
FIXR —London
- Hybrid work
- Microsoft Excel
- Master's degree
- Analysis skills
Quick apply
Project Analyst
Altera Digital Health Inc. —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Senior Product Analyst
TJX Europe —Watford
- Full-time
- Bachelor's degree
- APIs
- IT
- Employee discount
Institutional Client Onboarding Analyst
Fisher Investments Europe —London
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Bachelor's degree
- Annual leave
- Work from home
Data Analyst
Aivra Health —London
- £37,827.24 - £95,825.62 a year
- Microsoft Excel
- Computer Science
- Data analysis skills
Quick apply
14d
Sales Operations Analyst
Studio Ore —London
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
7d
Performance Reporting Analyst
Mercer —London
- Full-time
- SQL
- Analysis skills
- Python
12d
Data Analyst
Bauer Media Group —London
- Hybrid work
- Microsoft Excel
- Azure
- Data analysis skills
8d
Performance Strategy Business Analyst
Accenture —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Research Analyst
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
12d
Business Systems Analyst (Cardiology PACS)
Optum —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's degree
Business Data Analyst
Galeta —London
- Full-time
- Hospitality
- ERP systems
- Data analysis skills
Quick apply
16h
Performance Analyst
AWTG —London
- SQL
- Agile
- Communication skills
Data Analyst
Huel —Tring
- Hybrid work
- SQL
- Annual leave
- Work from home
4h

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Senior Customer Service Advisor

Barclays -
Harlow

Apply Now

Job details

Permanent
£27,700 a year

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Customer service
Administrative experience
Banking

Full job description

Date live: 02/07/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000112699

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

performance analyst jobs in borehamwood, hrt

Senior Customer Service Advisor

Performance Analyst

Data Assistant and Analyst

PMO Analyst

Business Analyst (Energy & Metals Trading)

Performance and BI Analyst

FP&A Analyst - London, UK

Project Analyst

Senior Product Analyst

Institutional Client Onboarding Analyst

Data Analyst

Sales Operations Analyst

Performance Reporting Analyst

Data Analyst

Performance Strategy Business Analyst

Research Analyst

Business Systems Analyst (Cardiology PACS)

Business Data Analyst

Performance Analyst

Data Analyst

I want to receive the latest job alerts for performance analyst in borehamwood, hrt

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