Identity manager Work, Jobs in Borough Of Dartford, Ken (with Salaries)

Service Delivery Manager
WallStreetDocs —London
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
Front of House Service Manager
Lithia —Aylesford
- Customer service
- Team management
- Training & development
- Annual leave
- Employee discount
Business Support Manager
London Borough of Bromley —London Borough of Bromley
- £52,551 - £59,977 a year
- Hybrid work
- Team management
- Human resources
- Recruiting
- Employee assistance programme
9d
Administrative Business Partner (English)
Google —London
- English
- Administrative experience
- Project management
Service Manager (Access and DAT)
Newham Council —London
- £67,194 - £82,809 a year
- Full-time
Project Manager Associate
JPMorganChase —London
- Full-time
- AI
1d
Executive Assistant and Office Manager
Healthxchange —London
- Microsoft Powerpoint
- Microsoft Outlook
- Research
- Annual leave
- Employee discount
Operations Performance Manager
Bank of America —Bromley
- Full-time
- Microsoft Powerpoint
- PMP
- Continuous improvement
14d
Licensing Officer (G8) x 4
Greater London Authority —London
- £52,305 a year
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
Manager, Portfolio Administration
Loomis Sayles & Company —London
- £85,000 - £110,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Team management
- No degree
- Annual leave
- Work from home
Exhibitions Manager
Somerset House Trust —London
- £38,000 - £42,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- Computer skills
- Annual leave
- Employee assistance programme
6d
Customer Success & Onsite Services Manager
Electrosonic —Dartford
- Full-time
- Hybrid work
- PMP
- Analysis skills
- Continuous improvement
Quick apply
Manager
IMPOWER Consulting —London
- From £60,000 a year
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Digital Portfolio Manager
HM Revenue and Customs —Stratford
- £50,686 - £55,157 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
- Work from home
Strategic Programme Manager (Housing)
Islington Council —Islington
- £70,860 - £74,472 a year
- Full-time
- Hybrid work
- Employee discount
3d
Business Support Officer
Islington Council —Islington
- £37,509 - £38,637 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Outlook
- Time management
- Employee discount
1d
Project Manager, International Partnerships
Substack —London
- £45,000 - £60,000 a year
- Full-time
- Remote
Communications and Content Manager
West and North London ICB —London
- £58,133 - £65,261 a year
- Full-time
7d
Global Markets Client Onboarding Manager
Bank of America —London
- Full-time
- Financial services
- Communication skills
2d
New Business Manager
Police Digital Service —London
- £70,000 a year
- Research
- Business development
- Travel
14d

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identity manager jobs near borough of dartford, ken

Service Delivery Manager

WallStreetDocs
London

Apply Now

Job details

Full-time

Qualifications

ITIL Certification
Stakeholder collaboration
Client engagement
Stakeholder liaison
IT service management
Change management
Continuous improvement
Continuous improvement cycles oversight
Risk management
Organisational skills
Major incident coordination
Customer interaction
Root cause analysis
Communication skills
Operations leadership experience

Full job description

Role Overview

We are looking for an experienced Service Delivery Manager to own end‑to‑end service delivery for our customers within a fast‑paced fintech environment.

You will be responsible for leading service operations, acting as a senior escalation point for customers, coaching Service Analysts, and driving operational excellence across Incident, Problem and Change Management. The role works closely with the Head of Service Management and cross‑functional teams to optimise service performance, improve ways of working, and ensure we consistently meet customer SLAs.

This role requires strong customer engagement, calm leadership during high‑pressure incidents, and a proactive mindset focused on continuous service improvement.

Key Responsibilities

Act as the primary escalation point for customers across incidents, service requests and operational issues, ensuring timely resolution and clear accountability.
Lead Major Incidents end‑to‑end, coordinating internal teams and third‑party providers through to resolution.
Own customer communications during incidents, providing clear, accurate and timely updates to maintain confidence and transparency.
Coach, mentor and support Service Analysts, improving investigation quality, incident ownership and customer communication standards.
Ensure consistent application of Incident, Problem and Change Management processes in line with ITIL best practices.
Lead Root Cause Analysis (RCA) activities, ensuring corrective and preventative actions are clearly defined, owned and driven through to completion.
Support and coordinate Change activities, including risk assessment, internal alignment and customer notifications.
Work closely with the Head of Service Management to optimise service processes, tooling and operational maturity.
Drive continuous improvement initiatives by analysing incident trends, service data and customer feedback.
Ensure service teams fully understand customer SLAs and operational commitments and actively manage adherence to those SLAs.
Monitor service performance, proactively identify risks to service levels and implement mitigation actions.
Conduct regular Service Review Meetings with customers, covering incidents, service performance, trends and improvement plans.
Build strong, trusted relationships with customer stakeholders and act as a key service partner.
Collaborate with Engineering, Product, Infrastructure and external vendors to improve system reliability and service quality.

Essential Requirements

Proven experience in a Service Delivery Manager or senior service operations role within software, SaaS or managed services environments.
Strong working knowledge of ITIL processes, including Incident, Problem and Change Management (certification preferred).
Demonstrated experience leading Major Incidents and managing executive‑level and customer escalations.
Strong customer communication and stakeholder management skills, including running Service Review Meetings.
Experience coaching and developing service or support teams.
Ability to work calmly and decisively under pressure in high‑impact situations.
Strong organisational and coordination skills across multiple teams and priorities.

Desirable

Experience in fintech or financial services environments.
Exposure to global service operations and working across regions and time zones.
Experience working with third‑party vendors and external service providers.
Strong data and reporting mindset, with experience using service metrics to drive improvement.
ITIL certification or other relevant service management qualifications.

WSD is an employer that values diversity. We highly encourage applications from appropriately qualified and eligible candidates irrespective of age, race, religion, national origin, gender, sexual orientation, gender identity and/or expression, veteran status, disability, or any other status protected by applicable law.

Apply Now

Refine Your Search

identity manager jobs in borough of dartford, ken

Service Delivery Manager

Front of House Service Manager

Business Support Manager

Administrative Business Partner (English)

Service Manager (Access and DAT)

Project Manager Associate

Executive Assistant and Office Manager

Operations Performance Manager

Licensing Officer (G8) x 4

Manager, Portfolio Administration

Exhibitions Manager

Customer Success & Onsite Services Manager

Manager

Digital Portfolio Manager

Strategic Programme Manager (Housing)

Business Support Officer

Project Manager, International Partnerships

Communications and Content Manager

Global Markets Client Onboarding Manager

New Business Manager

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