Program leader Work, Jobs in Borough Of Dartford, Ken (with Salaries)

Operations Controller (full time)
Spy Alarms Ltd —Orpington
- £26,000 - £32,000 a year
- Full-time
- English
- Analysis skills
- Travel
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Anthropic Fellows Program, The Anthropic Institute (Economics & Policy)
Anthropic —London
- £15,000 a month
- Part-time
- Remote
- Research
- Bachelor's degree
- Communication skills
- Flexible schedule
Service Manager
Wernick Power Solutionss —Dartford
- Full-time
- Customer service
- Maintenance
- Training & development
- Free parking
- Annual leave
Quick apply
Team Leader
Proper Locals - BRA_206 —Bexleyheath
- Part-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Site Team Leader (Clearances and Security Installations)
Safe Site Facilities Ltd. —Dartford
- £14 - £16 an hour
- Full-time
- Management
- Driving
- Cleaning
- Free parking
- Health & wellbeing programme
Quick apply
Chief Technology Officer
Artsy and Artnet —London
- £200,000 - £350,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
- Employee assistance programme
14d
Senior Director, Enterprise Program Management
CFA Institute —London
- £100,000 - £200,000 a year
- Full-time
- PMP
- Agile
- Financial services
- Annual leave
7d
Analytical Team Leader
NielsenIQ —London
- £48,000 - £57,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Leadership
- Employee assistance programme
Quick apply
Executive Assistant
SpinLaunch Inc. —London
- Full-time
- Remote
- Microsoft Powerpoint
- English
- Project management
Quick apply
11d
Anthropic Fellows Program
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Research
- Master's degree
- Bachelor's degree
- Flexible schedule
Assistant Editor
Clio —London
- £35,800 - £48,400 a year
- Full-time
- Remote
- Life insurance
Lift Repairs Engineer
Otis —Dartford
- Full-time
- Maintenance
Sales Recapture Specialist
Otis —Dartford
- Full-time
Global Community Intern
rednote —London
- £2,800 - £3,500 a month
- Remote
- Bachelor's degree
- Recruiting
- Organisational skills
Quick apply
Assistant Store Manager
Lovisa —Greenhithe
- £26,728 a year
- Retail management
- Leadership
- Employee discount
- Referral programme
Quick apply
Quality Engineer
SG Technologies Ltd —London
- Full-time
- Continuous improvement
- Quality control
- In-person
- Flexitime
- Employee assistance programme
Quick apply
Forensic Accountant – Cryptocurrency Investigations, Senior Associate
Forensic Risk Alliance —London
- £65,000 - £75,000 a year
- Full-time
- English
- Business development
- Bachelor's degree
Quick apply
3h
Programme Manager
Kent Fire and Rescue Service —Maidstone
- £49,914 - £64,294 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Contracts
- Free parking
- Health & wellbeing programme
Quick apply
Customer Journey Transformation Program Manager
Finastra —London
- Full-time
- Organisational skills
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
Account Executive
Trustero —London
- £150,000 - £400,000 a year
- Full-time
- Remote
- English
- Business development
- Bachelor's degree
Quick apply

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Operations Controller (full time)

Spy Alarms Ltd -
Orpington

Quick apply

Job details

Permanent | Full-time
£26,000 - £32,000 a year

Benefits

Casual dress
Health & wellbeing programme
Company pension
Company events
Employee assistance programme
Employee discount
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Referral programme
Sick pay
On-site parking

Qualifications

Resource allocation planning
CCTV
Logistics
English
Analysis skills
Organisational skills
Root cause analysis
Rota coordination

Full job description

OPERATIONS CONTROLLER

Salary £26,000 - £32,000 per year

Orpington

COMPANY OVERVIEW

Spy Alarms are a leading security company based in the South-East. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the “family feel” culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment.

ROLE SUMMARY

Reporting to the Team Leader, the Operations Controller is responsible for the effective planning, scheduling and management of engineering resource within the Reactive Service operation.

The Controller ensures the right engineer attends the right job, at the right time, with the right information and parts required to deliver an excellent customer experience and maximise first-time fix.

Working closely with Coordinators, Engineers, Technical Support and other operational teams, the Controller manages engineer diaries, return visits, small works scheduling and daily operational changes to ensure customer commitments are met whilst maintaining operational efficiency.

The role requires strong organisational skills, commercial awareness, confident decision making and the ability to balance customer needs with operational priorities.

MAIN RESPONSIBILITIES

Operations Controllers are responsible for turning customer commitments into successful outcomes.

Through effective planning, resource management and operational control, they ensure customers receive a timely, professional service whilst supporting engineers to deliver the best possible results.

Areas of responsibility

Manage engineer diaries to maximise utilisation, productivity and customer service
Schedule work based on engineer skill set, location, travel time and customer priority
Ensure engineer routes and appointments are planned efficiently
Dynamically manage daily schedules in response to sickness, breakdowns, emergency work and customer changes
Ensure engineers have the correct information, notes and parts before attending site
Manage and reduce aged work orders and return visits
Order and track parts required for engineer visits and return appointments
Take ownership of return visit scheduling and support root cause analysis to reduce avoidable returns
Prioritise work based on customer sensitivity and business needs
Schedule small works orders and support achievement of small works targets
Work closely with coordinators to ensure customers receive timely updates
Support Platinum and Gold accounts by ensuring work is prioritised appropriately and risks are escalated quickly
Challenge and support engineers where required to ensure efficient use of resource
Monitor engineer performance and identify opportunities to improve productivity and service delivery

PREFORMANCE MEASURES

Engineer revenue per day
Engineer utilisation and time on site
Return visits and first-time fix rate
Aged work orders
Work order completion rates
Small works delivery
Priority account service performance
Travel time efficiency
% Free of Charge visits
Customer satisfaction

EXPECTED BEHAVIOURS

Customer-first mindset
Strong ownership and accountability
Confident decision maker
Excellent planning and organisational skills
Commercial awareness
Ability to challenge constructively
Calm under pressure
Strong attention to detail
Proactive approach to problem solving
Collaborative team player
Results driven

BENEFITS

In return, you have the chance to work for a successful growing NSI gold and BAFE approved company with a great reputation and knowledge of CCTV, Access Control and Fire and Intruder Alarms.

Ø Competitive Salary AE

Ø Pension

Ø Up to 25 days holiday plus bank holidays and attendance bonus of 1 day

Ø BUPA employee assistance program

Ø Career progression opportunities

Ø Staff referral scheme

Ø Company sick pay

Ø Rewards & recognition programmes

Ø Ongoing training

Ø Company events

Hours and other details about the job:

This is an office-based role with standard hours of 8.30am-5.00pm Monday – Friday and some flexibility to manage any task in hand.

One day working from home is available after probation.

NSSA Security Screening is required for this role.

Job Types: Full-time, Permanent

Pay: £26,000.00-£32,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
On-site parking
Referral programme
Sick pay

Ability to commute/relocate:

Orpington BR5 3RJ: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service Management: 2 years (required)
contact centre: 1 year (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

program leader jobs in borough of dartford, ken

Operations Controller (full time)

Anthropic Fellows Program, The Anthropic Institute (Economics & Policy)

Service Manager

Team Leader

Site Team Leader (Clearances and Security Installations)

Chief Technology Officer

Senior Director, Enterprise Program Management

Analytical Team Leader

Executive Assistant

Anthropic Fellows Program

Assistant Editor

Lift Repairs Engineer

Sales Recapture Specialist

Global Community Intern

Assistant Store Manager

Quality Engineer

Forensic Accountant – Cryptocurrency Investigations, Senior Associate

Programme Manager

Customer Journey Transformation Program Manager

Account Executive

I want to receive the latest job alerts for program leader in borough of dartford, ken

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