Job Title: Brand Ambassador (Technician)
Location – Field Based - West Kent & East Surrey
Hours – Monday to Friday
Salary - £28,000 - £30,000 per year, 55p Unlimited Milage
Are you looking for something that's hands on but also Customer focused, if yes then this role could be for you, you must have a full driving licence.
Purpose:
To bring COOK concessions to life in partner stores by delivering high-quality new and incremental launches and maintaining exceptional brand and retail standards across the estate. This hands-on role ensures COOK is consistently represented at its best, builds strong retailer relationships and plays a key role in driving engagement, growth and long-term sales success.
The Role
- Responsible for what COOK looks like– brand and retail standards. Adhere to current retail and brand guidelines and strive to standardise the appearance of our concessions wherever COOK is sold.
- Repairing and refreshing POS and remerchandising food where needed. Identifying where repairs or replacements are needed and organising this through our ticketing system
- Visiting existing stores to audit and address any brand/retail standard concerns
- Being knowledgeable and training store staff on best practices for defrosting freezers, ordering stock via our online portal, merchandising, and maintaining the COOK concession to a high standard Running through the concessions operations manual
- Placing orders for retailers in-store (with permission) or creating draft orders (where needed)
- Remerchandising food in freezers where required
New & Incremental Launches
- Responsible for physically setting up new and incremental launches
- Pre- launch phone calls to retailers to advise of ETA and check in
- Attend the store and install cladding, point of sale and merchandise food in the freezers
- Ensure all food is delivered as per order
- Complete and submit a credit request for staff samples, any damaged or missing food
- Ensure all snagging issues are logged via CRM system and resolved in a timely manner
- Take a photographic record of each launch and log launch details on the CRM system
- Complete fortnightly launch report with details from launches
- Use of van and driving required to collect and relocate POS
Trade Show and Event Work
- Assisting with the set-up of our stand at the show – includes helping with deliveries and setting up our display freezers, installing POS and any additional artwork, and merchandising food.
Admin
- Typically, 1 day a week, working from home
- Use CRM System to log visits, send emails and track and plan workload
- Attend team calls and meetings including wider quarterly team meetings where you will co-present a short update on the team’s activities
Good to have
- A practical, hands-on approach – you will be comfortable with physical work and getting things done on site
- Strong problem solving skills with the ability to use own initiative, think outside the box and adapt when things don’t go to plan
- Highly organised – managing your own schedule, routes and prioritising tasks
- Confident communication and interpersonal skills - being able to build rapport with concessions retailers and wider COOK teams alike
- Ability to stay calm under pressure and stay in control of a situation
- Ability to travel regularly and stay away overnight
- Experience of field-based job roles/work
- Experience of working in a branded environment
- Experience of physical launch or brand work such as visual merchandising or stock handling
If you tick most of these boxes but not all—don’t stress. We’re all about potential.
Excellent Benefits including
- Paid leave on your birthdays, moving house, become grandparent or your child starts school for the first time
- Staff profit share
- Wellbeing program
- 30% staff discount
- Access to CookieJar Smart Spending discounts and free food perks.
- Team meals , events & away days
- Be part of a B-Corp-certified business that values sustainability, people, and the community.
- Life Insurance
- Free Lunch
What Cook is About
We’re a proudly independent, family-owned B Corp, which basically means we care. A lot. About our food. About our people. And about doing the right thing—even when it’s not the easy thing.
Our vision for COOK has always been that we are a place where EVERYONE is welcome. We want everyone to feel like they belong at COOK. We all have different roles, different abilities and different personalities. By collaborating we can do remarkable things. Whatever your story, if you would like to grow with COOK please apply.
