Retention manager Work, Jobs in Bovingdon, Hrt (with Salaries)

Branch Manager
JJ Roofing Supplies Ltd —Hemel Hempstead
- £35,000 - £45,000 a year
- Full-time
- Management
- Microsoft Office
- Driving
- Free parking
Quick apply
Customer Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- Communication skills
- Employee discount
Recruitment and Retention Manager - 12 month FTC
Hamberley Care Homes —Luton
- £62,500 a year
- Full-time
- Hybrid work
- Management
- Hotel
- Analysis skills
- Free parking
- Annual leave
10d
Sales Trainer - Contact Centre
Higher Ed Partners (UK) LTD —St Albans
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
Client Services Manager
Qureos Inc —London
- £48,000 - £64,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Annual leave
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Marketing Manager - Membership Retention
PEI Group —London
- Bachelor's degree
- Marketing
Operations Manager
CH&CO —Chertsey
- £67,000 a year
- Contracts
- School
- Employee discount
Hotel Manager
Atlas Hotels —Hemel Hempstead
- Up to £42,250 a year
- 8 hour shift
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
5d
Retention Marketing Manager
1st Formations —London
- £60,000 - £90,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
4d
Senior Marketing Manager - Retention
Charities Aid Foundation —London
- Up to £60,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
- Annual leave
5d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Client Retention Manager
Dow Jones —London
- Google Suite
- Data analysis skills
- Analysis skills
Regional Business Manager
Banning Dental Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
13d
Senior MAU & Retention Manager (EMEA)
Adobe —London
- Full-time
- SQL
- Analysis skills
- Product management
10d
Wellbeing & Fitness Manager
Champneys Tring —Tring
- £35,000 a year
- Full-time
- Resort
- Free parking
- Annual leave
Quick apply
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
11d
Retention & Performance Manager
NewsUK —London
- Call to connect
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
Portfolio Manager
Wave —London
- £142,000 - £203,300 a year
- Remote
- Data analysis skills
- English
- Analysis skills
Customer Success Manager
Sitemate —London
- £55,000 - £66,000 a year
- Full-time
- Hybrid work
- Hospitality
- Sales
- Microsoft Office
- Annual leave

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Branch Manager

JJ Roofing Supplies Ltd -
Hemel Hempstead

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Driving Licence
Management
Microsoft Office
Driving
IT
Leadership
Roofing
Communication skills
Negotiation

Full job description

Job Description – Branch Manager

Location : Hemel Hempstead HP2 7DN

Reports To : Operations Manager

Purpose of the Role

To lead, develop, and grow a profitable roofing merchant branch by delivering excellent customer service, achieving sales and margin targets, managing operational performance, and ensuring the safety and development of all branch employees. The Branch Manager is responsible for the overall success of the branch, including sales, stock management, transport, yard operations, customer relationships, and team leadership.

Key Responsibilities

Sales & Business Development

Achieve branch sales, margin, and profitability targets.
Develop and implement local sales strategies to grow existing accounts and win new business.
Build strong relationships with roofing contractors, housebuilders, developers, and trade customers.
Monitor competitor activity and market trends.
Work closely with internal and external sales teams to maximise opportunities.
Ensure effective management of quotations and follow-up activity.
Promote the full range of roofing products and services.

Leadership & People Management

Lead, motivate, and develop all branch employees.
Conduct regular team meetings and performance reviews.
Recruit, train, and retain high-performing staff.
Manage employee performance, attendance, conduct, and development.
Foster a positive, customer-focused culture.
Ensure compliance with company policies and procedures.

Customer Service

Deliver exceptional customer service standards.
Resolve customer complaints promptly and professionally.
Maintain strong customer relationships and encourage repeat business.
Ensure customer enquiries and orders are handled efficiently.

Operations Management

Oversee daily branch operations including trade counter, warehouse, yard, and transport.
Ensure deliveries are completed accurately and on time.
Maintain high standards of housekeeping and presentation throughout the branch.
Manage stock levels, stock accuracy, and stock rotation.
Investigate and resolve stock discrepancies.

Financial Control

Manage branch costs and expenditure.
Monitor branch profit and loss performance.
Control bad debt exposure and credit issues.
Ensure pricing and margins are maintained in line with company expectations.
Review key performance indicators and implement improvement plans where required.

Health, Safety & Compliance

Ensure full compliance with Health & Safety legislation.
Promote a strong safety culture across the branch.
Conduct regular site inspections and risk assessments.
Ensure all employees receive appropriate safety training.
Manage accidents, incidents, and near-miss reporting.
Maintain compliance with transport and operator licence requirements where applicable.

Key Performance Indicators (KPIs)

Sales turnover growth
Gross profit and margin achievement
Branch profitability
New account generation
Customer retention
Stock accuracy
Health & Safety compliance
Delivery performance
Employee engagement and retention
Credit control performance

Skills & Experience Required

Essential

Previous management experience within a roofing merchant, builders merchant, or construction supply environment.
Proven track record of achieving sales and profit targets.
Strong leadership and people management skills.
Excellent commercial awareness.
Knowledge of roofing products and construction materials.
Experience managing stock, transport, and warehouse operations.
Strong communication and negotiation skills.
Good IT skills including merchant systems and Microsoft Office.
Full UK driving licence.

Desirable

Experience managing a multi-million-pound branch.
CPC qualification or transport management knowledge.
Forklift licence.
Health & Safety qualification (IOSH or equivalent).

Personal Attributes

Commercially driven
Customer focused
Results orientated
Strong decision maker
Highly organised
Positive and motivational leader
Professional and resilient under pressure
Excellent relationship builder
Strong problem-solving ability

Package

Competitive salary depending on experience £35,000 to 45,000
44.5 Hours Per Week
Monday to Thursday 6:30am to 4:30pm and Friday 6:30am to 4:00pm
Branch performance bonus
Company Vehicle
Pension scheme
23 days holiday plus bank holidays
Ongoing training and career development opportunities

Success in the Role

A successful Branch Manager will consistently grow sales and profitability, maintain excellent customer relationships, develop a high-performing team, ensure safe and efficient branch operations, and establish the branch as the preferred roofing merchant within its trading area.

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

retention manager jobs in bovingdon, hrt

Branch Manager

Customer Retention Manager

Recruitment and Retention Manager - 12 month FTC

Sales Trainer - Contact Centre

Client Services Manager

Customer Service Manager

Marketing Manager - Membership Retention

Operations Manager

Hotel Manager

Retention Marketing Manager

Senior Marketing Manager - Retention

Senior Customer Success Manager - UK

Client Retention Manager

Regional Business Manager

Senior MAU & Retention Manager (EMEA)

Wellbeing & Fitness Manager

Customer Operations Manager

Retention & Performance Manager

Portfolio Manager

Customer Success Manager

I want to receive the latest job alerts for retention manager in bovingdon, hrt

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