Technical associate Work, Jobs in Bovingdon, Hrt (with Salaries)

Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
Cloud DevOps Engineer
Warner Leisure Hotels —Hemel Hempstead
- Up to £55,000 a year
- Full-time
- Hybrid work
- DevOps
- Hotel
- AWS
7d
Systems Analyst
The Royal Household —London
- From £41,000 a year
- Full-time
- Azure
- SQL
- IT
- Annual leave
- Employee discount
6d
IT Support Analyst
Trainline —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Maintenance
Associate
Finance Earth —London
- £44,000 - £55,000 a year
- English
- Microsoft Office
- Analysis skills
- Life insurance
IT Services Associate
Synergy Associates —London
- £25,000 - £27,000 a year
- Full-time
- Mentoring
- IT
- Communication skills
Quick apply
Data Analytics Trainer
Ekascloud —London
- £50,000 - £70,000 a month
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Associate Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Customer service
- Profit sharing
Associate Lab Technician
PerkinElmer —Ware
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate Data Analyst
Hometrack —London
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- SQL
- Annual leave
- Referral programme
Quick apply
7d
Solutions Engineer
Ruleguard —London
- £100,000 - £120,000 a year
- Full-time
- AI
- Communication skills
Quick apply
Software Engineer
London Stock Exchange Group —London
- Full-time
- Azure
- Computer Science
- Engineering
Associate Lab tech
PerkinElmer —Stevenage
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
186Kloud is building an Associate AI Automation Network
186Kloud —London
- £30,000 - £150,000 a year
- Hybrid work
- Azure
- Salesforce
- APIs
Quick apply
1d
Fashion Designer - SPORTSWEAR
Blue Associates Sportswear Ltd —Berkhamsted
- £25,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Project management
Quick apply
3d
Associate Solution Engineer
Meon Agency —London
- From £15 an hour
- Hybrid work
- Data analysis skills
- SQL
- Analysis skills
Quick apply
14d
Linux Desktop Support Associate (London UK office)
Canonical —London
- English
- Bachelor's degree
- Travel
- Employee assistance programme
Beckman Coulter - Diagnostics - Service - Field - Engineering
Beckman Coulter Diagnostics —Amersham
- Full-time
- Salesforce
- Engineering
- English
Technology Support Analyst
Latham & Watkins LLP —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme

I want to receive the latest job alerts for technical associate in bovingdon, hrt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Support Associate - London

Synthesia
London

Apply Now

Job details

Full-time

Qualifications

Jira
Software troubleshooting
Technical support
Analysis skills
Continuous improvement
APIs
SaaS
Communication skills
Help desk

Full job description

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

As a Technical Support Associate at Synthesia, you’ll be part of the team ensuring delivering first-line technical support to enterprise customers. You’ll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills.

You’ll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company.

Role Responsibilities:

Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues
Gather and document all relevant information for reported issues, ensuring accurate case creation and updates
Apply standard troubleshooting techniques and validated fixes under guidance from senior team members
Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details
Reproduce reported issues in internal environments to support investigations
Follow up with customers to ensure issues are resolved to satisfaction
Maintain clear, professional communication with customers throughout the support process
Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing

About You:

1 to 3 years’ experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience)
Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes
Confident and clear communicator, with the ability to explain technical concepts to non-technical users
Highly organised with strong analytical and problem-solving skills, and attention to detail
Comfortable taking ownership of issues and managing multiple cases in parallel
Curious, proactive learner who enjoys developing technical depth and understanding new tools
Collaborative team player who contributes positively to team discussions and continuous improvement

Technical Experience (Preferred but not Required):

Basic understanding of SaaS platforms and web technologies
Familiarity with basic browser troubleshooting and developer tools
Experience using ticketing systems such as Intercom, Jira, or Salesforce
Awareness of SSO concepts and authentication flows
Interest in APIs, data analysis, or system integrations
Exposure to log analysis or monitoring platforms (e.g. Datadog)

Success will be measured on:

Key Performance Indicators (KPI’s) within the support team, including but not limited to:

Customer Satisfaction (CSAT)
First Response Time
SLA Compliance
Productivity metrics

Apply Now

Refine Your Search

technical associate jobs in bovingdon, hrt

Technical Support Associate - London

Cloud DevOps Engineer

Systems Analyst

IT Support Analyst

Associate

IT Services Associate

Data Analytics Trainer

Associate Technical Account Manager

Associate Lab Technician

Associate Data Analyst

Solutions Engineer

Software Engineer

Associate Lab tech

186Kloud is building an Associate AI Automation Network

Fashion Designer - SPORTSWEAR

Associate Solution Engineer

Linux Desktop Support Associate (London UK office)

Beckman Coulter - Diagnostics - Service - Field - Engineering

Technology Support Analyst

1st Line Service Desk Analyst

I want to receive the latest job alerts for technical associate in bovingdon, hrt

Related Searches

Explore jobs in more locations

About the role

Role Responsibilities:

About You:

Technical Experience (Preferred but not Required):

Success will be measured on:

Jobseeker tools

Employer Tools

Browse

Stay Connected