Retail customer service representative Work, Jobs in Boxted (with Salaries)

Customer Service Advisor - Nights/Part-time
Cloud —Colchester
- £12,722 a year
- Part-time
- Remote
- Customer service
- Communication skills
- Life insurance
Quick apply
Customer Service Assistant Over 18
Tenpin —Colchester
- £10.85 - £12.71 an hour
- Part-time
- Bar
- Customer service
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
13d
Customer Service Assistant - Retail
ESS Compass —Wattisham
- £12.76 an hour
- Communication skills
4d
Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Senior Customer Service Advisor
Barclays —Bury St. Edmunds
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
11d
Customer Service Assistant
Bandai Namco Amusement Europe Braintree —Braintree
- Part-time
Quick apply
14d
Customer Service Advisor - SZC
First Bus —Ipswich
- £27,000 a year
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme

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Customer Service Advisor - Nights/Part-time

Cloud -
Colchester

Quick apply

Job details

Part-time
£12,722 a year

Benefits

Life insurance

Qualifications

Customer service
Communication skills
Help desk

Full job description

About Cloudfm

We’re driven by our mission to transform the Facilities Management industry and create a more sustainable future. Our smart solutions and cutting-edge technology help our clients optimise building performance and minimise energy waste.

How do you fit in?

The role of the CSA is a critical customer facing role working directly with our customers and supply chain partners to help them resolve maintenance issues.

What you'll be doing day to day

Reviewing incoming maintenance tasks and assigning to our Supply Chain Partners.
Working with supply chain partners, providing accurate information and effective communication, to ensure maintenance tasks are resolved in accordance with agreed service level agreements.
Manage inbound calls against agreed SLA's.
Monitor all systems/communications and update appropriately with accurate information to ensure complete transparency for our client, e.g., Building Portal, Client Inboxes, Email.
Escalating issues as necessary and in a timely manner to the relevant people.
Investigate all maintenance tasks that are sitting in backlog to find a resolution.
Support all queries seeking out the appropriate point of contact.
Ensure customer service levels are met and exceeded.
Follow and stay up to date with internal changes to process

What you'll bring to the table

You'll have at least one year of customer service experience, ideally in a helpdesk environment. You'll have great interpersonal skills and good written communication.

Why join us

You'll be welcomed by a passionate and friendly team, and will be part of an open, inclusive, and supportive culture. Working for a fast-paced and driven company, you'll have plenty of opportunities to learn and grow, if that’s what you’re after. We also offer a generous rewards package to help you make the most out of life, including:

Salary: £12,722 pro-rata per annum excluding night shift allowance of £10 per shift
Remote working to help you achieve a balanced life.
25 days holiday increasing after 2 years’ service and an extra day on your birthday!
Health Cash Plan to look after your physical and mental health.
Enhanced Maternity, Adoption and Paternity pay
Wellbeing support, confidential helpline, and counselling
Retail cashback and discounts because who doesn’t love saving money?
Life Insurance and Personal accident cover to give you peace of mind.

Additional information about the role

The Night Customer Service Team operates on a 4-on, 4-off shift pattern. We are currently seeking two candidates to work 6-hour shifts on a rotational basis, covering 19:15–01:15 and 01:00–07:00.

Please note that it is important the shift pattern aligns with your lifestyle and personal commitments.

As this is a fully remote role, we like to meet candidates in person so shortlisted candidates will be invited to an assessment day at our office in Colchester, Essex. We're a nice bunch though so you should have fun!

Quick apply

Refine Your Search

retail customer service representative jobs in boxted

Customer Service Advisor - Nights/Part-time

Customer Service Assistant Over 18

Customer Service Assistant - Retail

Customer Service Advisor - Remote

Senior Customer Service Advisor

Customer Service Assistant

Customer Service Advisor - SZC

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