1st line support Work, Jobs in Brackley, Nth (with Salaries)

Customer Service Advisor
Allica Bank —Milton Keynes
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Quality control
- Banking
2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
6d
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
6d
Barista - Store# 91552, Stadium MK
Starbucks —Milton Keynes
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Technical Support Analyst
hireful —Banbury
- £35,000 - £40,000 a year
- Full-time
- Work from home
Quick apply
13d
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Mentoring
Quick apply
Prisoner Escort and Driver
Serco Plc —Buckingham
- £24,596 - £31,063 a year
- Overtime
- Conflict management
- Communication skills
- Paid training
- Employee assistance programme
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Computer networking
- Time management
- Annual leave
- Employee assistance programme
Quick apply
ICT Technician Apprentice
QA Apprenticeships —Witney
- £16,000 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
IT Support Technician 1st Line
The Computer Doctors Ltd —Northampton
- From £26,436.80 a year
- Full-time
- Maintenance
- In-person
- Free parking
Quick apply
11d
CDD Analyst
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
IT Analyst
Billing Finance Ltd. —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
2h
Applications Support Technician - Level 1
ASSA ABLOY —Olney
- Communication skills
14d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
4d
3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
- £45,000 - £55,000 a year
- Full-time
- Windows
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
14d
Finance and HR Assistant (Maternity Cover)
Ecoveritas Ltd —Oxford
- £16,000 - £18,667 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Free parking
- Work from home
Quick apply
22h
Research Networks Coordinator – Oxford Centre for Emerging Minds Research
University of Oxford —Oxford
- £35,681 - £39,424 a year
- Full-time
- Social media management
- Experience working with children
- Presentation skills
- Annual leave
2h
Archaeological Geophysicist
Cotswold Archaeology —Milton Keynes
- £32,977 - £39,718 a year
- Full-time
- Hybrid work
- Mentoring
- Scripting
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Compliance Administrator
Amey Ltd —Northampton
- Full-time
- Microsoft Office
- Organisational skills
- Employee discount
Quick apply
12d
Sales Support - Asset Finance
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Banking

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Customer Service Advisor

Allica Bank -
Milton Keynes

Apply Now

Job details

Full-time
£25,000 - £27,000 a year

Benefits

Company pension
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Complaint handling
Quality assurance
Continuous improvement
Quality control
Customer interaction
Banking

Full job description

About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Department Description

Due to continued growth, internal promotions and an ongoing need to support our expanding customer base, we’re excited to be hiring Customer Service Advisors.

Operations in banking like in every other firm is established to carry out all the day-to-day transactions of the business. The Operations function within Allica has wide-ranging responsibilities supporting the customers of all product lines (Commercial Mortgages, Asset Finance, Deposits and Payment Account with aligned card activity), alongside our own internal stakeholders.

We are particularly focused on the following, ensuring that the bank adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times:

Slick digital account opening, and in life servicing.
Customer contact via telephony, email and in-app communications.
Payment and reconciliation activity.
Treasury operations.
Customer due diligence through Know Your Customer, Know Your Business.
Lending pipeline management.
Quality assurance and control.
Issue resolution.
Effective record keeping and data management.
Support of all change initiatives.

Role Description

The Customer Service Advisor will be responsible for 1st line customer service support for the Bank’s Retail and SME customers via Chat (Online) and Telephony, together with Back Office activities to support the smooth running of the function.

They will be the focal point for customers – delivering exceptional service whilst living our values and speaking a language our customers will understand and understanding the business and banking challenges our customers face.

Principal Accountabilities

To field inbound communications from customers – either over voice, chat or social media – to action their requests, resolve their issues and manage complaints through to resolution.
You’ll be responsible for case management, and this may include outbound customer communications, payments and letter writing.
Some of the key exceptions you’ll be dealing with will include KYC, complaints, vulnerable customers, deceased/power of attorney cases and SME customers who might have complex needs.
To proactively identify areas for process improvement and to seek new and innovative ways to better serve the customer.
To live and breathe the Bank’s values, representing the Bank to customers and speaking to customers in a way that resonates.
To support other teams as appropriate, where customer communication or engagement is required.

Personal Attributes & Experience

Strong customer service experience, having worked in customer facing and or telephone service roles.
Experience using core banking systems and familiar with the use and application of social media as a form of interaction.
Experience in dealing with complex complaints and in taking ownership of customer concerns through to resolution.
Experience of core processes (e.g. account opening, servicing and closing, payments processing, complaint handling, KYC case referrals, general enquiry management).
Experience in working with workflow / task management tools.
Knowledge of financial services rules and guidelines.
Excellent oral and written skills as they will be constantly communicating with customers.
Enthusiastic and articulate, whilst being motivated by a need to help people.
A problem solver and can create positive customer outcomes in diverse situations.
Conform to our ethical standards and conduct.
Perform administrative tasks related to the customer interaction.
Deliver outstanding customer service as measured through customer satisfaction KPIs.
Manage and monitor service providers for customer quality.
Drive customer service innovation and continuous improvement of process to deliver better customer outcomes.
Act as an ambassador/advocate for Customer within the Bank.
Adhere to quality control requirements and ensure compliance with policy.

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

Full onboarding support and continued development opportunities
Options for flexible working
Regular social activities
Pension contributions
Discretionary bonus scheme
Private health cover
Life assurance
Family friendly policies including enhanced Maternity & Paternity leave

Don’t tick every box?

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

Flexible working

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

Compensation Range: £25K - £27K

Apply Now

Refine Your Search

1st line support jobs in brackley, nth

Customer Service Advisor

2nd Line analyst - Technical Support

1st Line Support Analyst

Barista - Store# 91552, Stadium MK

Technical Support Analyst

2nd Line Support Technician

Prisoner Escort and Driver

1st line Support Engineer

ICT Technician Apprentice

IT Support Technician 1st Line

CDD Analyst

IT Analyst

Applications Support Technician - Level 1

1st / 2nd Line IT Support Analyst

3rd Line Service Desk Engineer

Finance and HR Assistant (Maternity Cover)

Research Networks Coordinator – Oxford Centre for Emerging Minds Research

Archaeological Geophysicist

Compliance Administrator

Sales Support - Asset Finance

I want to receive the latest job alerts for 1st line support in brackley, nth

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